苏州招聘

PRINCIPAL ACCOUNTABILITIES主要工作职责

Identify 8 to 10 key responsibilities in rough order of importance. Focus on the results that are expected from the job. For each statement, please indicate what has to be done, within which area or framework, and with what end results.

根据大致的重要度依次列出8至10项主要的工作职责. 重点放在期望此岗位产生的结果.对每项陈述请指明工作领域或工作框架中的任务, 及所产生的最终结果.

· Own customer satisfaction & service quality KPIs for assigned account

· Provide service support to team members as required

· Develop and maintain good relationships with customers

· Plan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO

· Prepare and provide kinds of Service Report on an accurate and timely basis

· Attend training and develop relevant knowledge and skills.

· Support service sales to explore and develop business opportunities (IS FSE)

· Develop business in assigned account (UM FSE)

· Other tasks assigned by team & company

MAJOR CHALLENGES主要挑战

Describe the most challenging and complex part of the position.

描述主要的挑战和此岗位的复杂部分.

· Work professionally and effectively to maintain a high system up rate

· Communicate and work with service support engineer to raise VIPER case and solve difficult technical challenges

· Maintain and improve customer satisfaction to keep high CQCS

· Adopt team spirit to make sure whole team deliver same service quality

JOB REQUIREMENTS岗位要求

The position requires the following personal capabilities and competence for acceptable performance:

此岗位要求具备下列个人能力,及达到可接受绩效所需的能力,还有工作经验的要求。

（能力获取程度使用四个程度动词：由高到低依次为精通、掌握、熟悉、了解）

a) Education学历:

· College, University Bachelor or above

· Advanced Electronics Certificate or equivalent in electrical engineering

b) Experience工作经验:

>3 years work experience on customer service in Healthcare industry

c) Travel Frequency出差频率: >50%

< 25%

25% - 50%

> 50%

d) Competency and Skills 能力和技能:

· Strong technical knowledge on Healthcare products

· Strong communication skill and Open mind to share with others

· Clear and logic thinking

· Ability to handle multi tasks

· Good execution skill

· Excellent English skill in reading, writing and speaking

· Willing to take responsibility ( 勇于承担责任)

· Self motivation and self management (明确的自我激励和自我管理能力)

WORKING PROTECTION, WORKING CONDITION and OCCUPATIONAL HAZARDS PREVENTION 劳动保护，劳动条件和职业危害防护

The company provides secured office working environment, no poisonous and hazardous matters.

公司提供良好的办公室工作环境，无有毒有害的物质。

The company provides secured operational and reliable environment. This job will probably be encountered with X-RAY or Gama ray and other radiation material (All the radiation are under the government relative standard); MR engineers may work with strong magnetic field and cryo-systems. The company has provided the protection of Radiation or other related protection.

公司提供良好操作的环境，在工作中可能会遇到&shy;X射线或伽玛射线和其它放射物质（在国家规定的允许范围之内），磁共振工程师工作中可能会遇到强磁场和超低温。公司提供相应的射线防护及有关的劳动保护

荷兰皇家飞利浦公司是一家领先的健康科技公司，致力于在从健康生活方式、疾病预防、到诊断、治疗和家庭护理的整个“健康关护全程”，凭借先进的技术、丰富的临床经验和深刻的消费者洞察，不断推出整合的创新解决方案，助力健康医疗系统实现四重目标——提高大众健康水平、提高医护人员满意度、改善患者体验，并降低关护成本。飞利浦的愿景是通过有意义的创新，令世界更健康、更可持续的发展，到2030年每年改善25亿人的生活。

        飞利浦公司总部位于荷兰，2021年销售额达172亿欧元，在全球拥有大约78,000名员工，销售和服务遍布世界100多个国家。公司目前在诊断影像、图像引导治疗、病人监护、医疗信息化以及消费者健康和家庭护理领域处于领导地位。

        在飞利浦，每一个人，都至关重要。这是我们始终坚持的信念。在飞利浦，你将用数字化驱动有意义的创新，积极影响自己与数十亿人的生活，践行改善人类生活的使命。我们全心营造多元包容的工作环境，平等互助的工作氛围，让你的独特之处得到充分尊重和欣赏，鼓励你释放真我，以梦为马，不负韶华。本着 “立足中国，辐射全球” 的理念，我们通过布局广泛的业务线，为你带来广阔的平台、丰富的学习资源、多样的内部发展机会，助你成为具备全球化视野和本土深度的一专多能复合型稀缺人才。

创美好，做真我，迎蜕变。
我们深信每一个你都卓尔不凡, 更期待与志同道合的你笃行致远。