苏州招聘

  

Roles & Responsibilities: 

1）Responsible for Engagement Model implementations

  

负责客户关爱的实施

  

• Localize global engagement model strategy in respective district and fully comply with the directions
• 将全球客户关爱模式策略本地化，并完全遵从指示
• Dispatch respective targets with cross functional communications.
• 透过跨部门合作，达成业务目标
• Work aligned  with District Engagement model target and HQ team to achieve targets of all sales plays and secure the implementation
• 遵照区域业务目标和总部团队合作，完成所有销售活动的目标并确保执行
• Closely follow the guideline of retention; recovery & rescue
• 严格遵守客户维护、挽救和赢回

       

2）Retention of existing customers by:

     

   通过以下方式保留现有客户:

           

• Proactive management of relationship building with A customer and support and monitor the long-tail customers relationship building covered by Service.

        

     主动管理与客户的关系建立，支持服务团队覆盖的长尾客户的关系建立

           

• Propose innovation pricing framework/ service contract proposal.

        

     提出创新定价框架/服务合同建议

           

• Plan training upgrade for customers

        

     为客户制定培训升级计划

       

3）Rescue and Recovery of lost customers

     

     挽救和赢回失去的客户

           

• Monitor and analyze (root cause analysis) customer buying pattern in all customer groups

        

     监控并分析所有客户群体的客户购买模式(根本原因分析)

           

• Propose innovation solution to win-back/ retain accounts

        

     提出赢回/保留客户的创新解决方案

           

• Retention care/ monitoring of win-back/ retain accounts to ensure loyalty sustainability

        

     维护/监控赢回/保留账户，确保忠诚的可持续性

  

4）Install base management

  

     机器台数管理

    

• Responsible for respective district IB management

   

    负责各分区IB的管理工作

    

• Analyzing the install base to ensure data accuracy

   

    分析安装数据，确保数据准确

    

• Partner with Service organization to propose proactive actions to improve data accuracy

   

    与服务团队合作，主动提出改善数据准确性的措施 

    

• Use AMBIT to find business opportunity

   

    使用AMBIT寻找商业机会

  

5）Fully responsible for district Supplies; Spares & Service strategy build up and ensure successful deployment

  

全面负责区域耗材、配件和服务等供应;建立备件和服务策略，确保成功部署

      

• Build up S&S strategy under aligned direction & guidance

   

    在公司战略指导下制定行动方案

    

• Create action plans cross product nature & teams

   

    创建跨产品性质和团队的行动计划

    

• Secure the execution and deliveries 

   

    确保工作的执行和交付工作

       

• Service contract is new task in 2019 as a key

     

    服务合同是2019年新任务的重点

    

• Lead by example thru manage account / territory activities

   

    通过管理客户/区域活动，以身作则

  

6）Optimize local processes and procedures and collaborating on ways to improve revenue and efficiency by looking at best practice in the full aftermarket provision.

  

优化本地流程和程序，并通过研究全面售后服务的***实践，就提高收入和效率的方法进行合作。

  

7）Implement key initiatives for After Market Sales growth in district (forecasting; budgeting; after sales growth; price increase; etc.) along with consistent and effective execution.

  

实施区域售后市场销售增长的关键计划(预测;预算;在销售增长;价格上涨;等)，并持续有效地执行。

  

8）Synchronize business priorities with Sales operations, Key Account and Channel Sales.  Propose and implement the definition of the M-I best practice, processes and rules in direct or indirect liaison with sales activities ensure consistent deployment of these approaches within the Operations in line with company strategy.

  

与销售操作、大客户和渠道销售同步业务优先级。在与销售活动的直接或间接联系中，提出并实施M-I***实践、流程和规则的定义，确保销售活动的一致部署

  

9）Apply all tools to support business operation and routine management

  

应用所有工具支持业务运作和日常管理

    

• Manage business with CPQ;  AMBIT; SFDC; SAP & other tools and make sure tools will be fully applied in all S&S organizations

       管理与CPQ的业务;范围;SFDC;SAP和其他工具，并确保这些工具在所有的S&S组织中得到充分的应用

  

Qualifications and Experience:

  

 

  

Ideally degree educated with 5+ years’ account management experience in an Inside Sales/ Aftersales experience in an industrial environment with complex B2B interactions, with experience in developing aftermarket sales strategy, Printer sales is a plus requirement.

  

5年以上内部销售/售后服务行业客户管理经验，具有复杂B2B互动的行业环境，有开发售后市场销售策略经验，优先考虑打印机销售。

  

• Install base management experience will be an added advantage

  

有机器台数管理经验者优先

  

• Able to demonstrate track record of success in Inside Sales/ After Sales

  

能够展示在内部销售/售后销售方面的成功记录

  

• Knowledge of ERP & CRM (SAP, Salesforce, AMBIT)

  了解ERP和CRM (SAP, Salesforce, AMBIT)

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