苏州招聘

POSITION RESPONSIBILITIES
In order of importance, list the primary responsibilities critical to the performance of the position. It is recommended not to list actual tasks but focus on essential responsibilities that highlight accountability and level of judgment required.


Responsibilites include but are not limited to:

? Accountability and oversight for all PES domain support from ticket initiation to closure.
? Development and ongoing operational management of a global "follow the sun" 7 x 24 L2 support operation.
? PES incident manager for all critical and high priority tickets working across PES domain teams and serivce delivery partners to drive incident closure.
? Management of low cost location capabilites for L2 support for PES domain application.
? Management interface to BTI Service Desk operations.
? Ongoing ticket monitiring for SLA compliance from service delivery partners e.g. BTI and criticality to with PES domain clients.
? Establish and manage and ticket and incident anlysis and improvement program
? Manage programs to reduce TCO of PES domain applications.Single point of site based issue escalation and management for PES domain application portfolio.
? Serve as an escalation point for critical issues related to the PES Application support
? Assist with collection and analysis of data to support the Capacity Planning process
? Facilitate support and project related meetings and workshops, as necessary, with razor sharp focus on purpose, agenda, deliverables with BT partners, business clients and support vendors.
? Creation service level agreements, work flows, incident management, escalation processes, problem management, service catalogues and all other areas of ITIL-related activities is a critical part of this position.
? Maintain visibility to IT service-level and operating-level agreements with the business and any Service Level or Operating Level agreement deliveries.
? Provide technical expertise and support to the PES related applications.
? Analyze processes and make recommendations for improving efficiency, product or service delivery; and constantly strive to reduce expenses
? Must be able to work independently as well as with a team.
? Performs related duties as needed

ORGANIZATIONAL RELATIONSHIPS
Provide the primary groups or key positions that this position will have interaction with as a regular part of the position responsibilities. Include any external interactions as appropriate.


The candidate will have regular interactions with world wide manufacturing site personnel as well as multiple software suppliers / vendors.

RESOURCES MANAGED


Financial Accountability
N/A.
Supervision
N/A.

EDUCATION AND EXPERIENCE
Indicate the formal education, certification or license required and/or preferred. Include the minimum number of years of relevant experience required for the position (where legally permissible).


Minimum of 5 years in a manufacturing plant operating environment of which at least 3 years have been in a responsible Site BT role (e.g. Project leader, MES Team leader). Experience to include all stages of system and application ELC from concept through business case development, system build & deploy, system support and system retirement. The PES systems have a high interdependency with automation systems across DP, API and Biotech facilities:
? Operational experience of PLC, SCADA and DCS systems.
? Operational experience of highly automated internal logistic systems (WMS, WCS), of paperless manufacturing processes, of highly automated manufacturing and packaging activities as well as of business process integration.
? Knowledge of SDLC/ELC and project management processes.
? Experience supporting the implementation of IT solutions.
? Prior experience managing production support per Service Level Agreements.
? Demonstrated ability to perform technical project management.
? Excellent verbal and written communications skills and the ability to effectively communicate with the appropriate project stakeholders and senior business leadership.
? Ability to collaborate with vendor partners / project teams.
? Ability to interact effectively with people at all levels of the organization who possess varying levels of technical expertise.
? Ability to work independently with minimal supervision and manage multiple priorities.
? Demonstrated ability to successfully manage interpersonal relationships.
? Demonstrated ability to articulate technical concepts to non-technical personnel.
? Previous experience in conflict resolution.
? Must be familiar with ITIL methodologies and have exposure to Six Sigma or Lean Six Sigma.
? Posses previous experience developing and implementing performance metrics, SLA, customer satisfaction surveys, and working with other departments to optimize support.
? Strong process and procedure skills, most particularly regarding incident, change and configuration management.
? An understanding of ITSM - Information Technology Service Management processes and procedures is also important, as is familiarity with help desk, service desk.
? Strong process and procedure skills, most particularly regarding incident, change and configuration management..
? ITIL certification is a plus.
? Experience with defining processes, and implementing the Trackwise - Quality Management Software is a plus.
? Experience with performing and leading regression testing and issue correction validation testing, utilizing Mercury Quality Center is a plus.
? PMI certification preferred but not required.
? Six Sigma Green Belt training/certification recognized as an advantage but not required.
? Previous personnel management experience.
? Must have the ability to work across multiple concurrent operations and projects and be flexible to adapt to changing priorities.
? Reading / Writing / Speaking in Chinese language and/or Japanese language is a plus.
Education: BS and/or Masters in Engineering or Technology based subjects(s).

美国惠氏公司是财富全球500强企业之一，也是全球最大的以研发为基础的制药和保健品公司之一，总部位于美国新泽西州的麦迪逊市。惠氏是处方药、疫苗、生物制剂和非处方药发明、开发、制造和销售的领导者，也是研制营养品的先锋。惠氏在妇女保健、神经系统、肌肉骨骼系统、心血管系统的治疗、疫苗和抗感染、血友病、免疫制剂和抗肿瘤等领域都有领先产品。惠氏产品销售于140多个国家，改善了全球千百万人的生活质量。惠氏每年投入约20亿美元用于新产品的研究和开发，创新药物源源不断地推向市场。惠氏全球50,000多名员工，负有共同的使命，遵循一致的价值观， 正在为实现“成为一家得到员工、顾客和股东共同认可的世界上最好的制药公司”这一信念而努力。

惠氏中国投资项目：
惠氏于1986年进入中国市场，目前在中国批准注册的企业有四家，总投资超过3.8亿美元。现有在华员工2000多名， 在27个城市包括香港特别行政区在内都设立了办事机构，业务遍布全国。
 
惠氏制药有限公司介绍：
惠氏制药有限公司是美国惠氏在苏州投资的一家外商独资制药企业，于1991年在苏州市吴中区投资建厂，前期投资2990万美金，主要生产抗生素类药、妇女保健品、多种维生素及钙补充剂等处方类和非处方类药品。经过十多年的快速发展，惠氏制药苏州工厂取得了一系列的骄人业绩，成为惠氏在亚太地区的重要生产基地， 产品供应全国并出口亚太地区。

随着惠氏中国业务的高速增长和对未来中国经济和市场发展前景充分信心，美国惠氏总部将中国纳入“快速增长市场计划”，并决定进一步扩大苏州工厂的生产能力，加快新项目引进，于2007年新增投资5880万美金进行二期扩建项目，将于2010年竣工投产。未来的苏州工厂将成为一家拥有领先技术和设备，管理成熟的世界级制药公司。

公司重视和认可每一个员工的贡献和发展，为每一位优秀人才提供具有竞争力的薪资福利，培训体系，职业发展规划，人才晋升机制等各种机会，我们期待充满活力，有进取精神和责任心的优秀人才加入到我们的队伍中来，与我们共同分享机遇和挑战。

有意者请在截止期内将中英文简历（注明应聘职位、期望薪资）发送邮件至chinajob-suzhou@pfizer.com.