苏州招聘

Essential Duties And Responsibilities
1 Adherence to SYKES policies on ethics and integrity
2 Provide a high level of technical response to the customers
3 Ensure that all communication with customers is within the guideliness of the client
4 Follow the prescribed problem resolution procedures
5 Handle customer's product usage questions
6 Ensure that cases and callbacks are logged in accordance with the Date Quality guidenlines
7 Reach and maintain the level of technical competence and customer service skills sa required for the post
8 Ensure that all data is collected accurately
9 Ensure that service levels are achieved as communicated by the Account Manager
10 Be willing to following the working time assignied by immediate supervisor

Qualifications
1 Bachelor degree or above
2 Native level in Malay both oral and written
3 Proficiency in English and/or Mandarin
4 IT education background or at least 1 Year related IT experience
5 Experience with computer operation , over 12 months experience with MS Word/Excel
6 Experience with call center and Notebook/PC will be an advantage
7 Solid communications skills , demonstrated customer mindset and service skills

赛科斯企业有限公司（纳斯达克股市代码：SYKE）是全球领先的提供客户关系管理服务的外包商，我们为《财富》1000强中的许多知名企业提供一整套全球范围内的客户关系管理服务，这些企业来自于通讯、技术、金融、医疗保健和运输等领域。我们一整套的客户服务方案可以帮助客户获得、服务、留住其顾客，并加强他们与顾客之间的联系。在美国、加拿大、欧洲、拉丁美洲、亚洲和非洲的许多地方，我们已建立了全球范围的客户关系管理中心。
赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自1999年成立以来，赛科斯（中国）至今已经发展为大中华地区CRM与呼叫中心***的服务外包商之一，在上海、常熟和广州三地管理着超过2000坐席的大型外包呼叫中心。目前在中国，赛科斯服务于众多著名跨国企业和全球500强企业，为其提供了包括普通话、粤语、闽南语、英语、日语、韩语、泰语、俄语和印度语等9种语言的服务，赛科斯正通过其提供专业的商业流程外包，呼叫中心管理与市场服务（技术支持，客户服务，电话销售等）获得客户的广泛认可，持续地扮演着呼叫中心外包产业龙头带动作用。
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