苏州 [切换城市] 苏州招聘苏州销售管理招聘苏州业务拓展主管/经理招聘

Customer service and BD manager

赛峰(北京)企业管理有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:航天/航空

职位信息

  • 发布日期:2020-03-19
  • 工作地点:北京
  • 招聘人数:1人
  • 工作经验:本科
  • 学历要求:招1人
  • 语言要求:不限
  • 职位月薪:1.8-2万/月
  • 职位类别:客服经理  业务拓展主管/经理

职位描述


MAIN : (50% of the activity on field ):

PILOT THE MID- LONG TERM COMMERCIAL STRATEGY FOR HIS CUSTOMERS & HIS AREA WHEN APPLICABLE IN COMPLIANCE WITH THE COMMERCIAL STRATEGY BY SEGMENT

DEFINE AND PILOT THE CUSTOMER/COMMERCIAL ACTION PLAN

1. Ensure Customer Satisfaction

2. Develop Customer Loyalty

DEFINE AND PILOT THE TURNOVER, EBIT(?) AND CASH

1.Develop S HE sales, EBIT and cash

DEFINE AND PILOT THE MARKETING ACTION PLAN

1. Understand market trend

2. Develop marketing and communication strategy

Task 1 – CSM External tasks (direct customer relationship) Assess the customer expectations, propose offers and negotiate contracts Promote engines and sell added value and customized services for a win/win relation between customer and S HE Manage the fulfilment of S HE / Customer respective and agreed commiS HEents (contractual, projects, …) Steps in whenever there is a potential issue with one of the customer (makes sure of customer satisfaction) Manage commercial gestures and discount with the customer in accordance with S HE requirements Deploy a structured networking plan on his customers & bi-annual tour Ensure participation and efficient contacts with customers during S HE & industry events: Lead customer visit & feedback the customer with minutes & action plan when applicable When in charge of Prospects: Identify potential new customers, arrange prospective visits, alert on acquisition projects, competition.


Task 2 – CSM Internal tasks Define and Implement action Plans for his customers following S HE commercial strategy defined in the segment plans Prepare offers, contracts and follows internal S HE requirements before negotiating with the customer Prepare customer visits with internal stakeholders and carry out the reporting to the Front Office actors and corporate teams when applicable Monitors KPIs for his customers Establish the map of the customer: players of the client (organization, names, position) Lead progress and information meetings (ex:area meeting…) with S HE stakeholders… Following customer visit, relay information / complaints / improvement of products & services to the persons involved via the reporting tool (NOMAD) & manage Nomad activities when applicable Draw up and manage support sales budget (forecasts for sales & removals) Monitor and report for his level of delegation to his manager (commercial gestures,…) Pilot the Cash flow collection, delegate the operational activity to the CSR and support CSR when need be ( e.g.: ensure S HE proposals are challenged to reduce repair costs (T&M) for his customers, ensure additional invoices are issued and substantiated (SBH contract management), …

Task 3 – External tasks : Business Development Monitor market trend as well as related regulation or environment change, analyse impact to SHE market position and approach, development short-middle-long term Business Development plan Identify potential purchasing activity Arrange prospective visits, alert on acquisition projects, understand competition status, play active role in the helicopter purchasing decision process, promote S HE engine as well as S HE service. Develop S HE customer/partner and potential customer/partner network, escalate relationship inside customer/partner organization Identify potential partner and develop cooperation partnership with them Steps in whenever there is a potential purchasing with one of the customer Introduce S HE support system and promote S HE service after fleet acquisition, ensure smooth transfer to CSM after arrival of helicopter Ensure participation and efficient contacts with customers during S HE & industry events Lead customer visit & feedback the customer with minutes & action plan when applicable Task 4– External tasks : Marketing

Based on the analysis of the market and S HE position in the market, define middle-long term marketing strategy and action plan (including communication, image building, general or specific promotion of S HE product or service, etc…) Organize activity of symposium, council, airshow, etc… ensure the coordination with S HE corporate and SAFRAN China Ensure close relationship with press and media, ensure the good press coverage Monitor / identify events (conference, forum, airshow, etc…) and organize the participation of S HE Acting as an expert, make presentation to customer or potential customer about S HE product, technology, service as well as comparison of helicopters with S HE engine or with comptitor engine

Task 5 – BDM Internal tasks Monitor market trend and maintain our database, have deep analysis of S HE engine, S HE position in China, competitive intelligence , etc… Prepare offers, contracts and follows internal S HE requirements before negotiating with the customer Prepare customer visits with internal stakeholders and carry out the reporting to the Front Office actors and corporate teams when applicable Following customer visit, relay information / complaints / improvement of products & services to the persons involved via the reporting tool (NOMAD) & manage Nomad activities when applicable Draw up and manage marketing and business development budget


Skills and experience required :

- Graduate Level: Bachelor or above


- Languages: Mandarin, English

- Advanced computer skills in Microsoft Office

- Rigorous, dynamic, outgoing personality

- Autonomous

- Communication skills and relationship management

- Demonstrated ability to work well with others and to participate in and/or lead a cross functional team

- Possess good verbal and written communication skills

- Organizational and prioritization skills to manage multiple tasks and concurrent projects simultaneously


Salary: The package is to be discussed based on candidate's profile and experience (the salary range mentioned is just for an indicator and can be subjected to some exclusions)



公司介绍

Safran Group赛峰集团
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors) defense and space markets. Safran has a global presence, with more than 79,000 employees and sales of 16.49 billion euros in 2020. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran undertakes research and development programs to meet fast-changing market requirements, with total R&D expenditures of around 1.21 billion euros in 2020.
赛峰集团(SAFRAN)是一家国际高科技集团公司。赛峰集团的业务遍布全球,涵盖航空(推进、设备和内装)、防务和航天领域,拥有79000多名员工,2020年营业额为164.9亿欧元。单独或是通过合作,赛峰集团在其核心市场占据欧洲乃至全球领导地位。赛峰集团大力开展研发项目,以满足快速发展的市场需求,2020年的研发总支出约为12.1亿欧元。

Safran in China赛峰在中国
Safran China has more than a century of relations with China and 40 years local presence. Now Safran has more than 2000 employees and 20 entities in China. The major current aircraft and helicopter programs in China are C919, ARJ21, MA 700, AC 311A, AC 312, AC 352.
赛峰在中国有着100多年发展历史,40多年合作历程。赛峰集团目前在华工作员工2000多名,遍布中国20多家实体单位,主要飞机和直升机项目是C919, ARJ21, MA 700, AC 311A, AC 312, AC 352。

Safran Aircraft Engines赛峰飞机发动机
Safran Aircraft Engines is a world-class aviation and aerospace group, specialized in civil engines, military engines, aerospace engines, rocket propulsion technology and services etc. SafranAE Suzhou established in December 2005, with registered capital of 36.5 million USD, specialized in production and assembly of components for aircraft engines. SafranAE Suzhou has branches and offices in Tianjin, Beijing, Shanghai, Guiyang, etc., with more than 350 employees.
赛峰飞机发动机公司是国际一流的航空与航天工业集团,主要从事民用发动机、军用发动机、航天发动机及火箭推进技术和服务等专业领域。赛峰飞机发动机苏州公司于2005年12月成立,注册资金3,650万美元。致力于飞机发动机零部件的生产及组装。目前员工350多人,并在天津、北京、上海、贵阳等地设有分公司及办事处。

Safran Landing Systems赛峰起落架系统
Safran Landing Systems designs, produces and supports landing and braking systems for all types of aircraft. SafranLS Suzhou established in 2002, has more than 350 employees. It has established an industrial presence in China since 2002 with the opening of the Safran Landing Systems Suzhou plant as center of excellence for side stays sub-assembly, and manufacture center for medium size main fittings sliders and complex parts.
赛峰起落架系统公司为各型飞机提供起落架及刹车系统的设计、生产及支持服务。赛峰起落架系统苏州公司成立于2002年,现有员工350多名。公司成立后,其工厂作为侧撑杆部装卓越中心,以及中型减震支柱外筒滑动件和复杂零部件制造中心,在中国建立起了工业级地位。

Talents, ready for challenges, are welcomed to join us. Safran will provide you competitive salary and benefits, professional and harmonious working environment, space for personal development, as well as opportunities for overseas training.
欢迎有才华、乐于接受挑战的您加入我们的团队,公司将为员工提供具有竞争力的薪资福利待遇、专业和谐的工作环境、良好的个人发展空间,以及海外培训机会。

联系方式

  • 公司地址:北京市朝阳区东三环北路27号楼5层(04)501-1单元,邮编:100026