苏州招聘

  

We are now looking for a Customer Service Specialist in our pulp customer service team. This position is located in Shanghai.

  

 

  

UPM Pulp serves the global market with a comprehensive range of sustainably produced eucalyptus, birch and softwood pulp grades for a variety of tissue, specialty paper, board, printing and writing paper, and other applications. Our reliability as a supplier is based on our modern and efficient mills in Finland and Uruguay, a dynamic sales force, local technical support and service, and long-term logistics partners. www.upmpulp.com

  

 

  

Greetings from your future manager

  

 

  

“I am looking for a colleague who is professional, full of energy and eager to do a job that can make an impact.” –Sales Support Manager, APAC, Pulp

  

 

  

 

  

What you will do  

  

• Collaborate and communicate with customers, throughout order lifecycle, using independent judgment and discretion to resolve conflicts, anticipate customers' needs and solve issues as they arise

• Order processing, invoicing, support of dunning activities, Letter of Credit handling, preparation of export documents, complaint management

• Support full transparency of customer requirements across internal interfaces

• Guarantee high service level and customer satisfaction

• Internal supply chain coordination with production and logistics

• Continuously improve customer service processes including interfaces to other specialist departments like production, logistics, finance, technical customer service and further business support functions

• Assist with some office administration work

              

 

  

 

  

Who you are  

  

• You have bachelor’s degree.

• You have 1-3 years of relevant work experience.

• You have experience with SAP and L/C. Logistics background will be favoured.

• You have good verbal and written English skills.

• You have selling skills, customer and service oriented mind-set

• You have good collaboration and influencing skills and smooth communication skills.

• You have self-leadership skills, taking initiative and prioritization capabilities.

• You have ability and willingness to work in a cross-cultural environment.

                

 

  

 

  

This is what we offer for you

  

• Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company's values.

• Inspired and motivated teams: We have highly skilled workforce. We are a multifaceted, international organization that works as a team to achieve our shared objectives.

• Development opportunities: With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your career.

• Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always striving to build a more sustainable future.

        

 

  

 

  

芬欧汇川（UPM）是世界领先的跨国森林工业集团之一，总部位于芬兰首都赫尔辛基。UPM拥有140多年发展历史，生产工厂遍布12个国家和地区，销售网络辐射6大洲，目前全球拥有18,700名员工，年销售额约为102亿欧元，股票在纳斯达克OMX赫尔辛基上市。UPM在六大独立业务领域：UPM生物精炼，UPM能源，芬欧蓝泰标签，UPM特种纸纸业，UPM传媒用纸纸业和UPM胶合板，提供可再生和负责任的解决方案，旨在以创新驱动一个超越化石能源的未来。UPM Biofore - Beyond fossils森领未来—创想无限

在UPM的职业生涯不仅仅只是森林行业中的一份工作，也是发展您个人技能和专业知识的机会，更意味着成为行业领袖的一份子。UPM是联合国全球契约（Global Compact LEAD）领袖企业。 跻身全球仅有的6家CDP气候、森林和水项目全A级领导企业。自2012年起，UPM已连续八次上榜道琼斯欧洲及全球可持续发展指数（DJSI）森林和造纸行业领导榜。并且，UPM也是各项雇主排行榜的佼佼者，常年蝉联“中国杰出雇主”和“中国***健康雇主”称号。作为一家多元化的国际公司，我们为您提供有意义的工作和属于您的独特职业发展道路。

UPM致力于提供一个安全且鼓舞人心的工作环境，帮助员工取得良好的绩效。我们鼓励员工追求自身的专业成长并支持他们持续提升各项技能。赋能、目标导向和绩效是我们企业文化的重要组成部分。相互信任，携手共进和勇于创新是公司恪守的企业价值观，是我们前行的指南针。

加入我们，世界上最可持续发展的公司之一，让我们一起携手共进！

我们提供完善的福利和内部发展机制
- 注重生活和工作的平衡，关爱员工的安全与身心健康；
- 具有竞争力的薪酬，年度薪资增长计划；
- “赋能提升绩效”的管理文化、体系化的培训机制和包括多技能培训，轮岗，内部员工优先晋升渠道，外派工作在内的多元化的职业发展机会;
- 完善的员工保障计划 （包含基本社会保险，公积金，员工补充商业保险及子女附加保险）；
- 双休日及国家规定的节假日，带薪休假制度（年假8-18天）；带薪病假6天；
- 常熟工厂提供工作餐，班车接送（碧溪，浒浦，梅李，周行，虞东路沿线，市区，苏州）；
- 公司年度团队活动和丰富的工会活动（如：电竞/乒羽/钓鱼/棋牌/摄影/跑步/读书俱乐部等）;


欢迎关注芬欧汇川微信公众号：“芬欧汇川 森领未来”了解公司最新发展动态，具体二维码信息见“公司图片”栏。