苏州招聘

- Work closely with the operations and academic teams todeliver the Disney English Experience to existing parents to achieve centerrenewal sales target.  

- Lead sales renew conversations by highlighting DisneyEnglish differences and learner’s actual learningprogress.  Ensure all processes are instrict accordance with Disney English renewal sales process and policies.

- Coordinate with relevant functions to follow up “non- renew reason”action planning and timely feedback to line manager for support if needed

- Deliver best guest experience with counselor’s approach attitude, including parent connection beforeand after class, parent connection call, etc. and as needed helps parents solveissues.

- Able to handle parent complaint and provide initialservice recovery solutions, and ensure all complaints if unsolved are followedtiming by reporting to line manager.

- Keep work closely with academic teams to know aboutlearner’s learning progress, by regular class observation, PTC（parent teacher conference）sit-in, parent care binder review with Learning partners, etc. - Create andmaintain accurate customer profiles within Sales Force. 

- Follow up with parents to inform of class transfer, eventinformation, and leave record and make-up class arrangement.

- Provide on-going feedback to the Center Manager in regardsto center sales strategy and tools 

- Maintain a professional and polished Disney appearance atall times.

- Punctual to all scheduled meetings, trainings, scrimmagesand sharing.

- Report any safety or security-related incidences in anaccurate and timely manner through the appropriate channels.

- Provide coverage for Learning Partners as required. 

- 与运营部门和学术部门紧密合作，为现有客户传递迪士尼英语式体验，确保中心完成每月和每季 度的续单销售指标。

- 在和客户的续费谈话中，展示迪士尼英语的优势和学员的实际学习成果。确保遵守迪士尼英语的 续费流程和续费政策。

- 与相关部门合作来理解客户“不续约理由”并制定相应的行动计划，同时及时执行计划并及时向 直线经理汇报或寻求支持。

- 用顾问式的解决问题的态度来为客户提供***的客户体验，包括课前课后的家长面对面沟通，家 长沟通电话，并及时为家长解决问题。

- 能够解决家长投诉，并且提供初步服务解决方案。同时确保所有未解决的投诉能够在直线经理的 帮助下得到及时的跟进。

- 与教学团队紧密合作，通过定期的听课，参与 家长与教师会议，与学习专员共同回顾家校联系文件夹，以及 时了解到每个学员的学习进度。

- 在 sales force 系统里创建并维护准确的客户档案。

- 与家长保持密切沟通，做到及时沟通转班，中心活动信息，以及请假记录和补课安排。

- 向中心经理提供持续不断有关中心销售策略和工具的回馈。

- 永远保持专业优雅的迪士尼形象。

- 准时出席所有事先安排的会议、培训、演练和分享会。

- 通过正确的渠道及时准确地汇报与安全相关的事故。

- 如被要求的情况下为学习专员的缺席提供代班支持

作为享誉世界超过80年的家庭品牌，迪士尼最经典的故事和广受欢迎的卡通明星给全球的孩子和家长带来了无限的欢乐。
过去的25年里，华特迪士尼公司制作出版了大量适合不同年龄儿童得英语教学内容，并以专业的态度和热情相继推出英语教学课程。给孩子们的英语学习带来了无限乐趣。

国内外知名的英语教育学家，儿童早教专家以及由作家，艺术家和格莱美提名音乐家组成的教程编写团队，共创世界领先教程，奠定了踏实的教学基础。

走进梦幻般的大楼，就已踏入迪士尼奇妙世界。以迪士尼故事命名的主题教室中，先进的遥控触摸屏和故事情景投影科技将孩子带入迪士尼经典故事，和他们喜欢的卡通朋友一起探索神奇的英语世界。

以歌曲、逻辑、游戏、空间等独创性学习，打开孩子的“潜能之门”，激活“语言中枢”，流利英语脱口而出，同时大幅度提高孩子的自信心，沟通能力和全球视野等综合能力。

为了带给孩子们纯正地道的英语，迪士尼选拔了一支拥有优秀教育背景和资质的外教团队。经由美国哥伦比亚大学教师学院的专业培训，所有外教均获得TEFL-C的高级英语培训证书。

辅导书，游戏卡，英语歌曲以及家长和孩子的在线课堂等一系列奥妙无穷的课后家庭互动学习，迪士尼鼓励孩子在家中与您一起分享英语乐趣，进一步提高英语驾驭能力。

As the leading family brand in the world, Disney has been entertaining children and their parents with timeless stories and beloved characters for more than 80 years.

Over the last 25 years, the Walt Disney Company has also become a recognized educational provider by developing globally successful English Language Learning materials, producing countless educational programs and delivering classroom programs with unparalleled professionalism and enthusiasm.

Disney’s curriculum has been developed with the support of an advisory board of world class academics, including internationally recognized English Language Learning Specialists and early childhood development experts. They are joined by an unparalleled content development team comprised of curriculum writers, artists, and musicians, including Grammy Award nominated songwriters, along with other experts from inside and outside China.

Engaging child-friendly content, fantastic learning environment and the Disney English Magic Theater using innovative interactive white boards with projection technology imerses children in “authentic” learning experiences by bringing them on an adventure within Disney’s timeless stories and alongside their favorite characters.

Given that all children have their own strengths and unique ways of learning, Disney has created an innovative approach that will leverage these inherent strengths to help all children learn confident and proficient English.

Disney English hires only experienced teachers with excellent educational qualifications each of whom are provided with TEFL-C training and certification, a program developed in association with Teachers’ College of Columbia University. With the help of our trainers, your child will learn authentic English with an accurate native accent.

Our program encourages children to interact, learn and have fun with their parents and friends using our rich supplementary materials, including activity books, game boards, brand new Disney English music, our parent and student online “Home Connection” portal and much more. At Disney English, learning does not stop at the classroom door.

如果您想加入到华特迪士尼大家庭，请您关注公众号“迪士尼Disney中国招聘“ 华特迪士尼招聘团队为您准备了实时更新的职位信息、迪士尼员工故事分享、职场tips、迪士尼福利大揭秘、最新的行业信息，还有互动活动大礼等着你。迪士尼的故事里，有你更精彩 。如果您对我们的职位有兴趣，可以登录浏览和投递我们的职位https://jobs.disneycareers.com/