Operation Manager
上海亚桥金融信息技术有限公司
- 公司规模：少于50人
- 公司性质：民营公司
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2012-12-02
- 工作地点：苏州
- 招聘人数：1
- 工作经验：八年以上
- 学历要求：本科
- 语言要求：英语
- 职位类别：营运经理
职位描述
Qualifications:
4 to 10 years strong operations experience preferably in the repair, reverse logistics field or related business service industry.
Experience as a plant manager with P&L responsibility and labor and inventory ownership.
Ability and experience to balance cost management, customer experience, innovation and quality within the operation.
Complete understanding of P&L, inventory costs
Must have experience that demonstrates analytical and process driven management style.
Must be able to lead and motivate employees and staff.
Must be able to build strong business relationships with customers.
Must demonstrate sound business judgment and decision making skills.
Innovative Thinking: Challenge the status quo and bring new ideas into the open. Think outside the box. Provide our people with a clear understanding of our goals and objectives.
Candor: Be open, candid and truthful. Never pursue a political agenda but simply explore best solutions. Integrity and respect for individuals are part of a candid culture.
Candor: Be open, candid and truthful. Never pursue a political agenda but simply explore best solutions. Integrity and respect for individuals are part of a candid culture.
Empathy: Think like our customers and provide them with services that match or exceed their business objectives. Provide the job of choice from the employee's perspective. Provide substantial investment returns with no shareholder surprises.
Speed: Proactively seek solutions and make decisions. Speed is a competitive advantage. Have a passion for NOW.
Continuous improvement: Integrate a culture of continuous improvement in all areas of our business. Pursue excellence and growth in all we do individually and as a member of the Team.
Resolve operations issues to provide timely delivery of service
Resolve quality or delivery issues for customers
Resolve inventory issues
Must comply with all Corporate and plant level safety measures and requirements
Learn the posted evacuation routes
Report any work related injury immediately to Human Resources
Intermediate skill level using Excel, MS Word, PowerPoint, Outlook and the internet.
Must be able to work in a multi-cultural environment
Proficient English language skills.
Must be able to travel to meet with customers and with other our business associates
Reporting Line:
Reports to Senior Vice President
Location: Kunshan
Responsibilities:
Provide leadership, communication, operations direction and talent development to the repair center managers and staff reporting to the General Manager.
Provide Account Management to the assigned customer programs.
Work actively to expand the customer base and to deepen current customer utilization of services.
Identify and maintain knowledge of customer's business, competition, and latest industry news and trends
Lead team to effectively:
Ensure the appropriate resources are assigned to the account
Meet or exceed established metrics for all services provided to ensure profit margin
Achieve budget targets and profitable P&L for assigned customer programs and facilities
Achieve the planned earnings, growth and expansion of business within the assigned facilities and customer programs.
Drive quality, innovative solutions, and creativity into the business processes.
Drive the reduction of process time for all services delivered without jeopardizing quality.
Aggressively manage inventory to manage cost but maintain timely service.
Work with key decision makers of designated account(s) and internal functional teams to set mutually beneficial annual goals and strategize to increase utilization of all services and programs, meet/exceed budget goals and ensure customer satisfaction.
Grow and develop staff
When appropriate, participate in Quarterly Management Reviews (QMR) to review program effectiveness through customer metrics, to ensure alignment with customer strategy and exploring potential growth opportunities.
Monitor day to day project management. Solicit feedback regarding operational effectiveness. Works with all internal resources to manage account initiatives and deliverables, tracks progress.
Provide escalation path to resolve customer service issues or problems.
Support a flawless execution mentality with strong focus around safety performance.
Accountability:
Inventory Levels
Service delivery times
Quality
Meet and exceed established metrics
Positive relationship with all customers
4 to 10 years strong operations experience preferably in the repair, reverse logistics field or related business service industry.
Experience as a plant manager with P&L responsibility and labor and inventory ownership.
Ability and experience to balance cost management, customer experience, innovation and quality within the operation.
Complete understanding of P&L, inventory costs
Must have experience that demonstrates analytical and process driven management style.
Must be able to lead and motivate employees and staff.
Must be able to build strong business relationships with customers.
Must demonstrate sound business judgment and decision making skills.
Innovative Thinking: Challenge the status quo and bring new ideas into the open. Think outside the box. Provide our people with a clear understanding of our goals and objectives.
Candor: Be open, candid and truthful. Never pursue a political agenda but simply explore best solutions. Integrity and respect for individuals are part of a candid culture.
Candor: Be open, candid and truthful. Never pursue a political agenda but simply explore best solutions. Integrity and respect for individuals are part of a candid culture.
Empathy: Think like our customers and provide them with services that match or exceed their business objectives. Provide the job of choice from the employee's perspective. Provide substantial investment returns with no shareholder surprises.
Speed: Proactively seek solutions and make decisions. Speed is a competitive advantage. Have a passion for NOW.
Continuous improvement: Integrate a culture of continuous improvement in all areas of our business. Pursue excellence and growth in all we do individually and as a member of the Team.
Resolve operations issues to provide timely delivery of service
Resolve quality or delivery issues for customers
Resolve inventory issues
Must comply with all Corporate and plant level safety measures and requirements
Learn the posted evacuation routes
Report any work related injury immediately to Human Resources
Intermediate skill level using Excel, MS Word, PowerPoint, Outlook and the internet.
Must be able to work in a multi-cultural environment
Proficient English language skills.
Must be able to travel to meet with customers and with other our business associates
Reporting Line:
Reports to Senior Vice President
Location: Kunshan
Responsibilities:
Provide leadership, communication, operations direction and talent development to the repair center managers and staff reporting to the General Manager.
Provide Account Management to the assigned customer programs.
Work actively to expand the customer base and to deepen current customer utilization of services.
Identify and maintain knowledge of customer's business, competition, and latest industry news and trends
Lead team to effectively:
Ensure the appropriate resources are assigned to the account
Meet or exceed established metrics for all services provided to ensure profit margin
Achieve budget targets and profitable P&L for assigned customer programs and facilities
Achieve the planned earnings, growth and expansion of business within the assigned facilities and customer programs.
Drive quality, innovative solutions, and creativity into the business processes.
Drive the reduction of process time for all services delivered without jeopardizing quality.
Aggressively manage inventory to manage cost but maintain timely service.
Work with key decision makers of designated account(s) and internal functional teams to set mutually beneficial annual goals and strategize to increase utilization of all services and programs, meet/exceed budget goals and ensure customer satisfaction.
Grow and develop staff
When appropriate, participate in Quarterly Management Reviews (QMR) to review program effectiveness through customer metrics, to ensure alignment with customer strategy and exploring potential growth opportunities.
Monitor day to day project management. Solicit feedback regarding operational effectiveness. Works with all internal resources to manage account initiatives and deliverables, tracks progress.
Provide escalation path to resolve customer service issues or problems.
Support a flawless execution mentality with strong focus around safety performance.
Accountability:
Inventory Levels
Service delivery times
Quality
Meet and exceed established metrics
Positive relationship with all customers
公司介绍
上海亚桥金融信息技术有限公司旗下的中国资金管理网（www.treasurer.org.cn)，创建于2005年2月，公司坐落于上海的金融中心陆家嘴。中国资金管理网是中国领先的、专注于集团资金管理领域的专业门户网站，我们的阅读人群涵盖了来自政府监管部门、企业财务及资金管理部门、银行及非银行金融机构、金融专业学术机构的专业人士。
作为一支年轻奋进、具有朝气的团队，我们欢迎有共同志趣的你们加入我们的团队，共同在集团资金管理的领域耕耘。
作为一支年轻奋进、具有朝气的团队，我们欢迎有共同志趣的你们加入我们的团队，共同在集团资金管理的领域耕耘。
联系方式
- 公司地址：上班地址：陆家嘴