苏州招聘

l0 level1 lfo1">l
ZH-CN">Delivery Company SDM typical 8#
Standard works to support Operation Leader to make right actions to perform
operation responsibilities, as the Service Delivery and OPEX supervise job,
details as below

l0 level1 lfo1">l
ZH-CN">Time & Expense Claim review activities

l0 level1 lfo1">l
ZH-CN">Billings & collections review activities

l0 level1 lfo1">l
ZH-CN">Dispatch management activities

l0 level1 lfo1">l
ZH-CN">Service Tickets review activities

l0 level1 lfo1">l
ZH-CN">Customer issue escalation & resolution activities

l0 level1 lfo1">l
ZH-CN">Technician scheduling activities

l0 level1 lfo1">l
ZH-CN">Parts inventory & availability management activities

l0 level1 lfo1">l
ZH-CN">PSA Renewal process management activities

l0 level1 lfo1">l
ZH-CN">Is the Service MAX Platform System owner, to optimize by real
needs of change with IT/API and enhance to implement to front line effectively use
on Service MAX, take Service Max system effectiveness return target, as focal
window to contact with AP’s system owner for continuous improvement.

l0 level1 lfo1">l
ZH-CN">Is Service Biz Productivities and Program improvement development
owner, through Operation Team review, can find productivities gaps, judge
and find rooms/ways/suggestions for better operation excellence purpose, is
responsible to work out operation management standard works to Operation
Leaders for his enhancement well delivery for productivities goals,

l0 level1 lfo1">l
ZH-CN">Service Process of operation and principles to be developed with
Operation leaders as sub owner,ZH-CN"> launch and execute to front line Service managers with Regional
SDMs/Assistants, and influence, require and set to SOD team to make sure be
checked and monitor for heath execution,

l0 level1 lfo1">l
ZH-CN">Is to qualify and standardize SDM Standard works to region/office
related roles to implement the standard and request, as SDM execution national
head within Operation functional line,

l0 level1 lfo1">l
ZH-CN">Routine organize meeting to drive/management Service OPEX KPIs (WIPs,
Backlog review, review and judgement root cause and improvement action tracking up to achieve monthly goal, provide analysis
with finance system to judge ways/owners to improve and report out what is
missed timely to operation leader or Service GM by different level issues to
support him/she to well do management for KPIs.

l0 level1 lfo1">l
ZH-CN">Will supervise price dynamic trend and deploy the price management
suggestion and actions to Service Leaders

l0 level1 lfo1">l
ZH-CN">Management KPIs: utilization rate, OT and OT Paid, timesheet management,
real recordings and analysis for labor saving and the 3r parties saving
strategies and cost leadership and so on,

l0 level1 lfo1">l
ZH-CN">Lead a small team and supervise/lead a dot line SDMs team from
region/office location.

l0 level1 lfo1">l
ZH-CN">Other responsibilities aligned with Biz direction and requirement.