苏州招聘

Job Purpose:

• Supervise operation process and KPI to ensure the service quality
• Maintain business relationship with clients by providing prompt and accurate service
• Assist the management and sales to compile reports and customer service to the clients

Responsibility:

Location: Guangzhou, Yuexiu District

Daily tasks

• KPI monitoring, make sure the team respect the KPI
• Customer service, follow up the AOG shpt
• Set up SOP to meet with client’s service expectation
• Audit the internal invoicing and issue statement to Client on schedule and assist sales to chase for payment

Problem solving

• Coordinate billing process with internal departments and feedback promptly for the statement question raised by the clients
• Directly involved in any urgent cases and lead operation to solve problems.
• Analyze internal/external operational issues and report to BUM for the ideas and action plan

Staff training and motivation

• Give customized training to new staff in accordance with various traffic situations.
• Keep watching of subordinate’s performance and give proper guidance.

Requirements:

• Bachelor Degree or above
• Minimum of 3 years’ experience in similar positions at IFF Company.
• Mandarin and English language proficiency
• At least 5 years experiences in airfreight operation in IFF is a must. 2 years experiences in at least supervisor position.

Please send your resume to: sc-hr@ccifc.org

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