苏州招聘

CSR FOR Germany Chemical company

Responsibilities:
?Enter and process customer orders and ensure internal communication from order confirmation to invoicing
?Monitor order confirmation and track order fulfillment and AR process
?Update client on order status
?Handle client enquiries, complaints and disputes in a professional manner
?Trigger SAP invoicing after shipment of goods and forward to FS (China only)
?Build and maintain good relationships with external customers by providing excellent service and advice
?Liaise with internal department including Sales, Logistics, Warehousing, ESH, Product stewardship, Finance and Accounting
?Generate and handle SAP system orders 
?Generate regular activity reports
?Perform clerical and administrative work
?A/R activity follow up




任职要求：
Requirements:
?Bachelor degree in International Business or Business Administration
?At least 3 years of work experience in Customer Service, trading or related areas
?Experience in dealing with clients
?Experience in working independently with limited supervision
?Strong customer orientation with good communication, interpersonal and phone skill
?A good command of spoken and written English and Chinese (other language skills to be defined according to country responsibility)

?SAP experience as an advantage
?Excellent communication skills and confident phone manners
?Self-initiative and good team-player

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