苏州招聘

工作职责:

Scope of work

1. Drive set up of the following processes for SAP across APAC region

- Demand management

- Problem management

- ABAP quality control

- Incident > Enhancement (for bug fix)

- Change management

2. Drive set up of tools

- ServiceNow for Demand management, Problem management, enhancement management and change management

- Integration between Revtrac and Servicenow

- Service Pattern discovery

This include the following activities

- Tasks planning and monitoring

- Coordination of various stakeholders

- Process and SOP documentation (in English)

- RACI documentation (In English)

- Training and change management on tools and organization changes

- Tool specification, testing and sign off

- Audit (insure process are running well) and process optimization after go live

任职资格:

Required profile :

- Experience on ITIL processes set up and IT process transformation (> 5 years experience)

- Good knowledge of ServiceNow

- Good project management capabilities

- Basic knowledge of SAP is a plus

- Strong communication skills (written and oral)

- English fluent

- Ability to work with various and multidisciplinary teams (service providers, L’Oreal APAC IT teams, L’Oreal Global IT…)

- Experience in complex multinational organizations

凯捷（CAPGEMINI）是全球著名的管理咨询、信息技术和数字化转型服务提供商之一。是全球领先的企业合作伙伴，利用技术的力量帮助企业上线业务转型和管理，其宗旨是通过技术释放人类能量，创造一个包容和可持续的未来。

凯捷是一个负责任的跨国多元化组织，在全球50多个国家拥有超过27万名员工，集团2020年全球收入170亿欧元，服务于各行业头部客户，以全球500强企业为主。

凭借50余年的悠久历史和深厚的行业专业知识，在快速发展的云、数据、人工智能、互联连接、软件、数字工程和平台的创新世界推动下，凯捷深受客户信任，能够满足客户从战略、设计到运营的全方位业务需求。凯捷中国目前5000余人，重要服务于汽车、快消零售、生命科学、商业地产，高科制造等多个行业，

凯捷进入中国24年，秉承“快乐创业家精神”、“珊瑚岛战略”和“与客户永续经营”和“交付为王”的四大方针，荣获“亚洲***雇主品牌”，始于人，成于事，对每一位入职的员工保证福利，六险一金，十三薪，试用期全额薪资，全年15天年假，12天带薪病假，欢迎各位加入凯捷。