Customer Service Representative to Swedish company(职位编号：RENI001)
Retention Group
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会) 贸易/进出口
职位信息
- 发布日期：2013-01-09
- 工作地点：上海
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：客服专员/助理(非技术) 贸易/外贸专员/助理
职位描述
Customer Service Representative to Swedish company
Our client is a leading supplier of branding accessories for apparel clients in Europe. The group has offices in many countries around the world with a turnover of about 300M RMB.
The role and Responsibility
? Manage and co-ordinate various client accounts, including handling customer orders, reviewing stock levels and also monitoring outstanding payments from customers.
? Analyze inquires and make related offers and quotations.
? Keep close relation with product development team when taking over new client accounts and also handling some small developments directly.
? Communicate with European sales offices and/or direct with clients to ensure the smooth operation of accounts.
? Make and collect after sales requests and guest comment.
? Handling phone calls and emails.
? Updating data in the company's system.
? Report to customer service Manager.
Experience and Characteristics
? Skilled in office software.
? Good interpersonal and communication skills.
? Good personality with sense of responsibility, patience, carefulness and service.
? Strong command of written and oral English.
? Detail oriented and organized.
? Bachelor degree or higher in trading/apparel or related major
? Relevant working experience is preferred.
? Being familiar with ERP is preferred.
Our client is a leading supplier of branding accessories for apparel clients in Europe. The group has offices in many countries around the world with a turnover of about 300M RMB.
The role and Responsibility
? Manage and co-ordinate various client accounts, including handling customer orders, reviewing stock levels and also monitoring outstanding payments from customers.
? Analyze inquires and make related offers and quotations.
? Keep close relation with product development team when taking over new client accounts and also handling some small developments directly.
? Communicate with European sales offices and/or direct with clients to ensure the smooth operation of accounts.
? Make and collect after sales requests and guest comment.
? Handling phone calls and emails.
? Updating data in the company's system.
? Report to customer service Manager.
Experience and Characteristics
? Skilled in office software.
? Good interpersonal and communication skills.
? Good personality with sense of responsibility, patience, carefulness and service.
? Strong command of written and oral English.
? Detail oriented and organized.
? Bachelor degree or higher in trading/apparel or related major
? Relevant working experience is preferred.
? Being familiar with ERP is preferred.
公司介绍
Retention is a management consulting firm specialized in recruitment and HR consulting. We assist our customers in achieving results by aligning the optimal competence and processes with corporate strategy and goals in Scandinavia, Europe & Asia. Read more on www.retentiongroup.com