苏州招聘

Job Title : Customer Care Coordinator
Key Responsibilities

Functional

1. Delivering exceptional customer care by responding to questions concerning distributor questions in a timely manner.
2. Provide excellent and prompt service to incoming customer inquiries, by actively listening to distributor's requests.
3. Grow and nurture customer relationships on each and every interaction that result in measurable value.
4. Must be able to prioritize multiple tasks and be responsible to follow-up accordingly.
5. Maintain acceptable performance standards, including effectiveness, efficiency and quality.
6. Serve as liaison with other areas of the Rockwell Automation's organization to provide a seamless service experience.
7. Problem solving that includes routine to complex issues that may require extensive research, additional tools and customer follow-up.
8. Capture pertinent information and enter into the appropriate business system as described in SOPs. Adhere to data collection guidelines as outlined in SOPs.
9. Proactive emphasis on completing end to end service experience.

KEY COMPETENCIES REQUIREMENTS

Job Related Competencies

1. Professional/Technical Excellence
2. Use of Technology
3. Collaboration & Teamwork
4. Adaptability
5. Customer & Partner Focus
6. Process Improvement
7. Listening
8. Courage Amidst Change
9. Information Sharing

Rockwell Automation Competencies

1. Functional - Contributes Professional and Technical Expertise
2. Interpersonal - Collaborates and Teams Effectively
3. Business - Adds Value for Customers and Partners
4. Business - Attains Results
5. Business - Demonstrates Business and Financial Acumen
6. Business - Drives Growth


EDUCATION QUALIFICATIONS / WORK EXPERIENCE

Basic Qualifications

1. High School Diploma or Equivalent required.
2. Minimum of 3-5 years of client contact experience in the customer service field.
3. Excellent communication and written skills.
4. Highly effective negotiation skills, including the ability to deal with situations with a high level of patience, tact and diplomacy.
5. Exceptional interpersonal and relationship building skills.
6. Effective and accurate decision-making skills.
Desirable Qualifications

1. Bachelor's Degree preferred, plus 2 years post graduate work experience.
2. SAP experience.
3. Negotiation skills in the successful resolution of customer issues.
4. Able to work independently.
5. Experience with multi-tasking.
6. Willingness to continuously learn and embrace change.
7. Ability to work effectively and cooperatively in teams and across functional groups.

任仕达集团(Randstad Group, 以下简称任仕达) 成立于1960年，是全球最大的综合性人力资源服务机构之一，总部位于荷兰阿姆斯特丹，在全球40多个国家和地区设有4100多个分支机构，每天为近50万名求职者提供工作岗位。2010年，任仕达全球营业额达到142亿欧元，位列全球财富500强。

作为全球最受尊敬的综合性人力资源服务机构，任仕达致力于向企业提供一站式的人力资源解决方案：从短期雇佣到长期雇员招聘，从人力资源外包到岗位与业务外包，从单一服务到综合性人力资源解决方案，我们的服务满足了客户不断变化的需求。

我们的使命是“打造工作的世界”，通过持续关注企业和求职者，将两者需求完美匹配起来，达到企业发展和个人职业成长的统一。

任仕达在中国已有近十年的服务经验，我们在上海设立了中国总部，并在华东、华北、华南等地区开设了多个分支机构，服务网络已经覆盖了全国100多个一、二线城市，可向企业提供招聘与猎头、人力资源外包、及岗位与业务外包等全方位服务。