苏州 [切换城市] 苏州招聘苏州销售人员招聘苏州客户代表招聘

Customer Service Representative(职位编号:1645797)

通用电气(中国)有限公司 GE China

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:多元化业务集团公司  医疗设备/器械

职位信息

  • 发布日期:2012-11-10
  • 工作地点:无锡
  • 招聘人数:1
  • 职位类别:客户代表  

职位描述

Business Segment

Power & Water


About Us

X


Role Summary/Purpose



Essential Responsibilities

- Receiving & Processing Customer Orders • Enter order details into SAP, produce and send accurate order acknowledgement with minimum amount of time required. • Plan and facilitate shipping to customer requirement including communication of status to customer. • Work with Supply Chain and Taiwan Toller, manage shipping documentation and monitor despatch of goods including transport issues. • Identify and address any errors in order to find solutions and avoid repetitive faults. • Liaise with salesmen/Supply Chain and respond to customers regarding product delivery schedule performance, manufacturing issues, pricing, stock availability, follow up requests for complete or additional information such as shipment mode; forwarder details or any shipping instructions; • PGI goods when needed • Manage goods return (RGA) process including customer claims for defective goods; communication to customer; arrange tracking (RGA number) ; testing and replacement of faulty goods; credit notes where approved. - Invoicing • Process debit and credit notes to meet customer requirements • Responsible for invoice accuracy and managing the billing due list. - Month End Process • Ensure month end process completed as per the financial timetable • Maintain delivery advice report, open order report; delivery due list; monitor the incomplete order report, blocked order report, shipped not billed…. - Maintenance of Customer Database • Update and maintain master data in SD module including customer details, set up of new customers • To maintain regular communication and working relationship with sales staff and staff working in the other SAP SD modules in each Country as required. • Provide support and liaise with sales team relating customer queries, lead-time, freight quotes.


Qualifications/Requirements

• Excellent organizational and time management skills • Must possess an eye for detail. • Ability to work effectively both autonomously and as part of a team. • Good interpersonal, relationship and communication skills. Ability to gain and hold the confidence of all customers, both internal and external • Strong planning and analytical skills. • Good computer skills (ability use SAP, MS Office)


Desired Characteristics


公司介绍

通用电气(GE) 公司是一家全球领先的科技、服务和金融公司,是全球最大的多元化企业,致力于解决世界上最棘手的问题。GE的产品和服务范围广阔,从能源、石油天然气、水处理、航空、医疗、运输系统、家电、照明,到金融,客户遍及全球100多个国家,拥有30多万员工。杰夫?伊梅尔特先生是现任董事长及首席执行官。

GE公司的历史可追溯到托马斯?爱迪生,他于1878年创立了爱迪生电灯公司。1892年,爱迪生通用电气公司和汤姆森-休斯顿电气公司合并,成立了通用电气公司(GE)。GE是道 琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。

2011年GE的年销售达1420亿美元。

GE现有6个产业部门,其中包括:航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。

GE (NYSE: GE) is Imagination at Work – an advanced global technology, service and finance company that is taking on the world’s toughest challenge. Widely recognized as the world’s largest multi-business company, GE excels in a variety of sectors including energy, oil and gas, water treatment, aviation, healthcare, transportation, lighting, appliances and finance. GE serves customers in more than 100 countries and employs more than 300,000 people worldwide. Jeffrey R. Immelt is Chairman of the Board and Chief Executive Officer of GE.

The company traces its beginnings to Thomas A. Edison, who established Edison Electric Light Company in 1878. In 1892, a merger of Edison General Electric Company and Thomson-Houston Electric Company created General Electric Company. GE is the only company listed in the Dow Jones Industrial Index today that was also included in the original index in 1896.

Total revenue of GE reached $142.0 billion in 2011.

GE is having six businesses including: Aviation, Transportation, Healthcare, Energy, GE Capital, Home and Business Solutions.

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