苏州招聘

Primary Job Responsibilities

The Monitoring Lead will be responsible for owning and responding to alerts, generated by automated monitoring or otherwise, to system, product or key merchant issues. They will work with the correct support area in assisting driving the fix to completion, reaching out to the merchant and, if applicable, account or relationship manager and liaising closely with all support elements, with communication being a prime responsibility. They will be a strong element in the overall success of the GSPS department supporting our customer base.



Job Requirements

1. The Monitoring Lead, working with his fellow peers, will respond within SLO to alerts generated to confirm, triage and if necessary, help drive the issue to completion.
2. They will own reaching out to identified affected key merchants, including account and/or relationship management, and effectively keeping all parties up to speed on resolution. If necessary, this will include supporting the merchant fully on technical issues with their appointed developer & technical contacts.
3. Communicating issues to the correct parties is an absolute imperative and will be required to work with cross functional teams to report any technical issues driving contacts.
4. Work with peers and technical verticals to leverage best practices and understand new trends, including collaborating with other GSPS resources to remain fully familiar as required for new products, procedures, pushes etc.
5. The Monitoring Lead will work with management to assist in allocating workload to meet customer demand, and may include providing ad hoc assistance for special projects in other departments, or helping with ticket and phone queues.



Basic Qualifications

1. Excellent technical and non-technical communication skills, both verbally and written.
2. Minimum of 1 yr experience with high-availability web applications required.
3. Advanced understanding of web technologies, development languages and environments.
4. Strong knowledge of all PayPal products and tools.
5. Self starter approach to work, with an eagerness to consistently meet and exceed the expectations of our internal and external customer base.
6. Must be able to liaise and work with all areas of management, executive, middle-management, supervisor and senior agents.
7. Excellent internal and external communication skills. Must be quality and detailed oriented, yet understand the level of detail appropriate for the situation.
8. Strategic thinker with proven problem solving skills, with the ability to work within a team to meet support goals and objectives.
9. Demonstrated ability to research and analyze problems and develop solutions.
10. Demonstrated ability to manage multiple priorities and projects simultaneously, work in a fast-paced environment and accomplish results through influence while meeting deadlines.
11. 2+ years professional related experience or Bachelor's degree and 1+ years.

eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************