苏州招聘

Fraud Agent

eBay

1.eBay来自于美国的财富500强企业，成立于1995年9月，是全球最大的互联网在线交易市场。

2.eBay在十年中获得了2000倍增长，2010年末季度营收高达25亿美元，净利润超过5亿美元。

3.拥有美国，德国，英国，法国，澳大利亚等40个国家和地区站点，3亿多eBay用户来至于150多个国家。从汽车到饰品，服装到玩具，家用器具到电子产品，任何合法商品都能在eBay全球平台通过自由竞拍或者一口价的方式成交。

4.易趣是eBay和Tom Online共同组建的合资企业，易趣网是面向中国市场的交易平台，所以eBay 并不等同于易趣。

PayPal

1.PayPal 是eBay的子公司，成立于1998年12月，是全球最大的在线支付解决方案领跑者。

2.PayPal在190个国家和地区支持24种货币，在全球有超过2.2亿个账户（截止到2009年12月）。

3.PayPal目前在跨国交易中超过90%的卖家和超过85%的买家认可并正在使用PayPal电子支付业务。

4.2010年营收高达34亿美元，占全球电子商务销售量的18%。

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Job Responsibilities:

Fraud Prevention Agents are required to work through a number of pre-determined fraud queues, kana email queues, and service requests to identify potentially fraudulent accounts and take all appropriate actions. Agents will complete their investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc. Agents may be required to contact account holders - both senders and recipients - in order to verify the authenticity of transactions and/or activity. Finally, a variety of documentation may be reviewed including credit card statements, bank account statements and customer response, etc, in order to determine the legitimacy of the account and account holder.

Job Requirements:

1. University Degree or equivalent experience.

2. 6 to 12 months experience in one or more of the following areas:

3. Customer Support, Fraud Investigation, Card Issuing and or merchant acquiring Credit Card, Transaction Processing, GL Reconciliation, Account Processing, Chargeback Processing, Debit Card Reconciliation, Account Processing, Chargeback Processing, Debit Card, ACH2. 180 days experience with PayPal, preferred.

4. Customer communication experience (E-mail & Phone).

5. Experience using Microsoft Office products including: Excel, Word, Access, Outlook, Visio, and PowerPoint.

If you are interested in this position, please send your resume to sha-hire@ebay.com

eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************