AUP Agent - 网站商品审核专员
亿贝管理（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2012-08-08
- 工作地点：上海
- 招聘人数：若干
- 学历要求：本科
- 职位类别：风险控制
职位描述
I. GENERAL SUMMARY
AUP Agents are required to work through a number of different tasks to identify and resolve Acceptable Use Policy violations. Agents will complete their investigation using multiple resources including customer contact, reviewing PayPal activity, external activity on any associated websites, eBay activity, and other tools to link violating activity. Agents may be required to contact account holders to identify content of transactions or other potential activity. Agents are responsible for resolving various escalations and any allowed appeals while through the use of internal communication and case tools. The AUP Agent will make a determination for the appropriate action to take on a particular review. AUP Agents will be subject to material which some may consider offensive in performing the essential job duties of this position. Agents will be required to stay current with PayPal's Acceptable Use Policies and may be required to track or maintain various databases. Flexibility to work non-traditional shifts.
II. SPECIFIC DUTIES
1. Responsible for ensuring customers are in compliance with the Acceptable Use Policy as outlined in our User Agreement.
2. Assist with the creation and maintaining of a comprehensive AUP compliance program including constantly enhancing processes and controls.
3. Effectively identifying and reporting policy violations based on the AUP decision matrix.
4. Processing queue items in a timely manner including Kana, Fraud Queues, Lead Reports, and SR queues.
5. Maintain a strong working knowledge of PayPal's AUP.
6. Maintain professional interaction with PayPal personnel and customers at all times.
7. Assist management staff with monitoring and implementation of procedures that address policy modifications. Assist with needed modifications/clarifications in policy.
8. Analyze data for evidence of lack of compliance with the AUP and assist with correcting such deficiencies.
9. Create and report SAR filings.
10. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential workflow changes.
11. Maintain and promote a positive attitude while meeting production and quality goals.
III. JOB QUALIFICATIONS
1. Education
- Associate or Undergraduate degree or educational equivalent
AUP Agents are required to work through a number of different tasks to identify and resolve Acceptable Use Policy violations. Agents will complete their investigation using multiple resources including customer contact, reviewing PayPal activity, external activity on any associated websites, eBay activity, and other tools to link violating activity. Agents may be required to contact account holders to identify content of transactions or other potential activity. Agents are responsible for resolving various escalations and any allowed appeals while through the use of internal communication and case tools. The AUP Agent will make a determination for the appropriate action to take on a particular review. AUP Agents will be subject to material which some may consider offensive in performing the essential job duties of this position. Agents will be required to stay current with PayPal's Acceptable Use Policies and may be required to track or maintain various databases. Flexibility to work non-traditional shifts.
II. SPECIFIC DUTIES
1. Responsible for ensuring customers are in compliance with the Acceptable Use Policy as outlined in our User Agreement.
2. Assist with the creation and maintaining of a comprehensive AUP compliance program including constantly enhancing processes and controls.
3. Effectively identifying and reporting policy violations based on the AUP decision matrix.
4. Processing queue items in a timely manner including Kana, Fraud Queues, Lead Reports, and SR queues.
5. Maintain a strong working knowledge of PayPal's AUP.
6. Maintain professional interaction with PayPal personnel and customers at all times.
7. Assist management staff with monitoring and implementation of procedures that address policy modifications. Assist with needed modifications/clarifications in policy.
8. Analyze data for evidence of lack of compliance with the AUP and assist with correcting such deficiencies.
9. Create and report SAR filings.
10. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential workflow changes.
11. Maintain and promote a positive attitude while meeting production and quality goals.
III. JOB QUALIFICATIONS
1. Education
- Associate or Undergraduate degree or educational equivalent
公司介绍
eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************
联系方式
- Email：jiayazhou@ebay.com
- 公司地址：地址：span西藏中路268号来福士广场16层