苏州招聘

Job description

职位 Job Title:                        呼叫中心文员 Command Centre Operator 事业部 Business Unit:               设施部 FM 性质 Activity:                              直属上级 Immediate Superior:   服务中心主管 Command Centre Supervisor 1.       职位概述 Job Summary

依照公司的有关规定及营运操作流程，协助呼叫中心主管进行日常服务需求接收和工单服务的完成。

To assist Command Centre Supervisor in maintaining client relationship . Recording, allocating and following the service required by the clients. Make great efforts to meet customer’s needs and promote customers satisfaction.

 

2.       任职要求 Qualification & Requirements n  教育背景 Education Background 大专或以上学历 College degree or above n  工作经验 Working Experience 2  一年以上相关工作经验 Above 1 years’ working experience related n  专业技能 Professional skills

2  丰富的对客服务知识

Extensive knowledge in customer service

2  客户服务实际操作经验

Operational experience in critical customer service environments

2  团队指导、培训经验

Experience with coaching and mentoring team members

n  通用技能 General skills 2 良好的团队意识        Good team spirit 2 良好的服务意识    Good Service Spirit 2 较强的沟通技巧

Good communication skills

2 较强的执行力及以结果为导向

Strong execution capability and results-oriented.

2 普通话发音标准，有亲和力

Good Mandarin pronunciation and amiable attitude

2 良好的英语读写能力

Good command of English speaking and writing

2 基本的电脑办公软件（Word，Excel）操作能力

Basic computer skill (office software – word, excel)

2 熟练掌握设施管理信息系统及客户关系管理信息技术工具者优先

Exposure to the use of Facility Management Information Systems or Customer Relationship Management IT tools will be advantageous.

 

3.       工作关系 Job Relations 外部 (输入) EXTERNAL (Input) 内部 (输入/ 输出) INTERNAL (Input/ Output) 外部 (输出) EXTERNAL (Output)     营运点联系人 Site Contact 呼叫中心经理 Command Centre Manager   营运点联系人    Site Contact 呼叫中心主管 Command Centre Supervisor 服务中心文员 Command Centre Operator   4.       主要职责 Main Responsibilities 主要职责Responsibilities 工作内容 Job Description 支持中心Helpdesk/ Call Centre/ Support Desk   ·     接听营运点或客户的来电，并回复问询 Proactively answer operational sites’ or customers’ calls and replies relevant inquiries ·     记录服务需求并在工单系统中开出相应工单，将工单分派给相关营运点联系人并在工作完成后关闭工单 Write down service request and open work orders in Maximo system. Dispatch work orders to related site contacts and close them after work is done. ·     每月完成各营运点预防性工单开关 Open and close monthly PM work orders from operational sites. ·     保持同营运点的联系，及时跟进营运点工单的受理进度 Keep in touch with operational sites, follow up the schedule of work orders from sites ·     向上级汇报未解决的问题或异常情况 Report unsolved problems to line supervisor in time. Quality ·           Understand the importance and the meaning of all Sodexo quality standards and ensure implementation under his/her responsible area. Health, Safety & Environment ·           Conversant and compliance with Health, Safety and Environment module. Corporate Values &Image ·           Promote the corporate image of Sodexo on his/her site, and rectify any negative or inappropriate perception Other duties ·           Carry out other duties and tasks assigned by Line Supervisor

 

 

关于我们
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。

索迪斯集团作为首家国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。

索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。

伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。

我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神

更多信息请关注公司网站www.sodexo.cn


about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.

today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.

in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.

today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.

sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.

as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.

our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress

for more information, please visit our website: www.sodexo.cn