苏州招聘

About the role:

The candidate for this position will be assisting Service Coordinators in the daily work and will be responsible for the day-to-day management of customer orders according to the customer requirements and AMPLEXOR standards. This person will be a part of our Language Service team and he/she will work on customer service deliveries in our office in Suzhou/Shanghai China.

Responsibilities:

• Assist the day-to-day management of orders from Service Management according to the customer requirements and group’s standards.
• Collaborate with Resource Manager/Service Management.
• Process improvement and optimization, linguistic quality.
• Organization and monitoring of overall workflow processes and timelines including service delivery (translation, revision, review and other linguistic services).
• Monitoring of Service Delivery related KPIs, e.g. adherence to deadlines, vendor costs, in-house costs, productivity, volume per service and per language combination, number of complaints

Profile:

• University level or equivalent qualification in the field of translation, interpreting or language/communication studies.
• Basic experience in service/project management or in similar roles/businesses (preferably related to Language Services) is an asset.
• Outstanding communication skills (email, phone, presentations).
• Excellent knowledge of English and Mandarin. Any other language is an asset.
• Strong organization skills in order to meet tight deadlines and organize heavy workloads or complex project situations.
• Ability to work individual or as part of a local or virtual team.
• Analytical and planning skills.
• Knowledge of commonly used computer desktop applications and services (e.g. MS Office, production applications, Adobe Acrobat, Internet, …) and working knowledge of computer translation tools (e.g. TRADOS, …) would be a plus.

官网：http://www.amplexor.com

连续八年全球十强语言服务提供商。

我们提供广泛的语言翻译和本地化服务组合，支持500多种语言组合。

凭借30多年的翻译和本地化经验，我们的语言团队拥有深厚的行业知识和业务领域专业知识，为您的全球目标受众提供准确、合规、富有吸引力的信息。我们在每种语言中交付正确的词汇和文化意义，确保全面涵盖所有接触点和格式，实现有效、量身定制的交流沟通。

对于自己的翻译项目，您永远不会感到困惑。我们的专家可以帮助您识别多语言挑战，精准定位最优化机会，确立您的全球化目标，以便您完全掌控翻译项目。

我们在全面分析您现有流程之后，可以根据您的预算和目标，为您提供有关实践、资源、工作流程和技术的建议。我们全面的咨询方式涵盖了内部利益相关者、业务合作伙伴、提供商、客户以及其他外部群体。