苏州招聘

Position Overview and Responsibilities

The National Instruments Services Team has an immediate opening for a Key Account Service Engineer. The successful candidate for this position will work with a wide and diverse set of people and resources to assure that Service Agreement service levels are met and customer-facing issues are resolved timely. The focus will be the support of existing and pending Managed Service Agreements being delivered in China. The position will be located in China, in either greater Shanghai or Shenzhen region.

This is a career support position, and is suitable for engineers desiring to advance in the area of solution level customer support. This position requires deep customer engagement, with full understanding of the customer's specific solution and use environment. Key Account Service Engineers will work within the structure of NI Managed Service Agreements, wherein NI's service level commits are significantly higher than standard NI business. Typical Managed Service Agreement customers will be manufacturers with whom NI has a very large installed base of advanced solutions.

In support of these efforts, you will work closely with the following NI personnel:

·China Sales management

·China Repair Center manager

·NI's Global Maintenance & Hardware Services team

·NI Manufacturing in Hungary and Penang

Core Job Responsibilities

·Advanced Customer Support for Service Agreements

1.Tracking and driving large system customer escalations to resolution

2.Report out to customers and internal management on issues and resolutions

3.Perform Preventive and Corrective Maintenance on site at customers' facility

4.Provide first-responder technical support for Service Agreement customers

5.Overseeing support for large strategic customers in the region

6.Proactively supporting large system customers to reduce future potential critical support issues

7.Provide feedback to development team regarding system enhancements

·Customer Management

1.Proactive contact with customer line management and engineering to arrange work, identify issues, and support production

2.Providing start-up assistance to ensure key customers successful application development

3.Teaching custom training covering topics that are relevant to a customer's application

4.Provide these services on- or off-site (30% Travel)

Position Requirements

Work Experience

1.1-3 years experience as a systems integrator, applications engineer, or test engineer

2.Preferred candidates will have experience in NI product support and/or application; thorough understanding of support standards and practices in Test and Measurement industry; deep familiarity with NI products; and project management experience.

Knowledge, Expertise, and Skills

·Required

1.Undergraduate or graduate engineering degree, EE, CompE, or CS preferred

2.Strong programming skills

3.Either broad technical knowledge of NI product line and platforms, or broad technical knowledge of automated test (ATE) and/or distributed I/O applications

4.Ability to effectively troubleshoot, identify, and solve application-specific system level problems

5.Ability to integrate individual pieces together into a functioning system

6.Deep understanding of technical practices in Test and Measurement instrumentation application

7.Demonstrated success in customer support and/or field engineering

8.Ability to communicate both orally and in writing in various circumstances; both in English and Chinese

9.Personal fit with culture of NI and the Hardware Services Team

·Preferred

1.Deep understanding of NI technology

2.Experience in project management

Performance Factors

1.Flexibility and comfort with uncertainty as is normal in an emerging business area

2.Interpersonal skills that enable successful cross-functional and customer interaction

3.Possess strong work ethic and drive to succeed

4.Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines

5.Adheres to high standards of professional conduct

6.Works effectively with customers via phone, e-mail, webinars, and on-site

7.Organization - coordinates activities with others to achieve results and to influence without control

For 40 years, NI has worked with engineers and scientists providing answers to the most challenging questions. Through these pursuits, NI customers have brought hundreds of thousands of products to market, overcome innumerable technological roadblocks, and engineered a better life for us all.
Historically, NI has been a top 100 employer of choice as ranked by several different sources, including the Just 100 from Forbes Magazine, which named NI one of the top corporate citizens and best places to work. Maybe it is our fantastic work/life balance, or the Employee Stock Purchase Program and grants, or matching 401K, or picturesque campus with ponds, hiking trails, beach volleyball courts, and collaborative meeting spaces. If you want to work on cool stuff at a cool company, you are in the right place! Here is a snippet of some of our core industry leadership.
NI believes in China's bright future. NI opened the 22nd international branch and the first international R&D center in Shanghai in 1998. Since then, NI China has established a world-class operation center, including marketing, sales, customer service, technical support and R&D. Direct sales mode was executed in mainland China since February 2006.
NI China is ever-expanding with the help of local talents and is dedicated to creating an excellent working environment and unique company culture - We are proud of being young and energetic.
NI China has been honored and listed as Best Companies to Work for in Greater China since 2012 till 2018 by Great Place to Work Institute.

To expand our business further, we are now looking for highly motivated candidates to fill a variety of positions. Choose NI China to launch your career and grow together!
1. 5 G – Setting world records in spectral efficiency using MIMO
2. Internet of Things (IoT) - With NI’s technology providing unmatched capabilities in measurement, control, ruggedness, and connectivity, along with our expert ecosystem, you can realize the benefits of the Industrial Internet of Things (IIoT) today
3. Semiconductor - NI semiconductor test customers report 10X improvement in test times while maintaining measurement and performance requirements
4. Autonomous Automotive - As vehicles advance towards autonomous operation, test engineers face drastically increasing system complexity while dealing with ever present cost and time pressure
5. Aerospace and Defence - NI provides industry-leading performance and accuracy with best-in-class synchronization for large systems, so you can get to the right decision faster