苏州招聘

Position Overview and Responsibilities

The National Instruments Services Team has an immediate opening for a Service Agreements Program Manager in China. The successful candidate for this position will work with a wide and diverse set of people and resources to assure that Service Agreement commitments are met and customer-facing issues are resolved timely. The primary focus will be the planning and execution of Managed Service Agreements being delivered in China. The position will be located in China, Shanghai area.

In support of these efforts, you will work closely with the following NI personnel:

·Services managers in China

·Sales Branches throughout Asia

·NI's Global Maintenance & Hardware Services team

·NI Manufacturing in Hungary, China, and Malaysia

·Logistics and calibration providers in region

Core Job Responsibilities

·Implementation of Service Agreements

1.Plan fulfillment of each Service Agreement to include detailed assessment of resources, processes, and special arrangements needed.

2.Ensure smooth handoff from sales and crisp start of each new agreement.

3.Supervise regional execution

4.Assist in creation of Statements of Work and Service Level Agreements in support of new business.

5.Monitor NI fulfillment of contract obligations and intervene as needed to assure success. Escalate issues appropriately.

6.Conduct quarterly operations reviews with executive stakeholders to communicate status and issues

·Customer Management

1.Work directly with customer to understand service needs, define processes, and manage delivery of services

2.Measure and report against contract performance

·Process Development & Project Management

1.Create and document business processes needed to successfully execute Service Agreements

2.Develop standard operational models for service agreement delivery; to include roles, processes, cost models, performance metrics, and lead times.

3.Document lessons learned, and assure continuous improvement of models & processes Position

4.Maintain awareness of industry best practices in this area to assure NI excellence.

5.Contributes as needed to various projects in the general services business

Position Requirements

·Work Experience

1.5+ years experience in directly related field managing complex projects and/or operations in high tech industry

2.Demonstrated success in managing complex global projects; high attention to detail

3.20% travel required

·Education

BS in Engineering or Business Management; or equivalent experience

·Knowledge, Expertise, and Skills

Required

Understanding of field service

1.General understanding of technical practices in Test and Measurement instrumentation application

2.Demonstrated success in customer support and/or field engineering

3.Demonstrated success leading and participating in cross-functional teams

4.Ability to communicate both orally and in writing in various circumstances; in both English and Mandarin

5.Personal fit with culture of NI and the Hardware Services Team

Preferred

1.Demonstrated success in managing small teams

2.Experience in project management

·Behavioral Traits for Success

1.Flexibility and comfort with uncertainty as is normal in an emerging business area

2.Interpersonal skills that enable successful cross-functional and customer interaction

3.Possess strong work ethic and drive to succeed

4.Attention to detail

5.Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines

6.Adheres to high standards of professional conduct

For 40 years, NI has worked with engineers and scientists providing answers to the most challenging questions. Through these pursuits, NI customers have brought hundreds of thousands of products to market, overcome innumerable technological roadblocks, and engineered a better life for us all.
Historically, NI has been a top 100 employer of choice as ranked by several different sources, including the Just 100 from Forbes Magazine, which named NI one of the top corporate citizens and best places to work. Maybe it is our fantastic work/life balance, or the Employee Stock Purchase Program and grants, or matching 401K, or picturesque campus with ponds, hiking trails, beach volleyball courts, and collaborative meeting spaces. If you want to work on cool stuff at a cool company, you are in the right place! Here is a snippet of some of our core industry leadership.
NI believes in China's bright future. NI opened the 22nd international branch and the first international R&D center in Shanghai in 1998. Since then, NI China has established a world-class operation center, including marketing, sales, customer service, technical support and R&D. Direct sales mode was executed in mainland China since February 2006.
NI China is ever-expanding with the help of local talents and is dedicated to creating an excellent working environment and unique company culture - We are proud of being young and energetic.
NI China has been honored and listed as Best Companies to Work for in Greater China since 2012 till 2018 by Great Place to Work Institute.

To expand our business further, we are now looking for highly motivated candidates to fill a variety of positions. Choose NI China to launch your career and grow together!
1. 5 G – Setting world records in spectral efficiency using MIMO
2. Internet of Things (IoT) - With NI’s technology providing unmatched capabilities in measurement, control, ruggedness, and connectivity, along with our expert ecosystem, you can realize the benefits of the Industrial Internet of Things (IIoT) today
3. Semiconductor - NI semiconductor test customers report 10X improvement in test times while maintaining measurement and performance requirements
4. Autonomous Automotive - As vehicles advance towards autonomous operation, test engineers face drastically increasing system complexity while dealing with ever present cost and time pressure
5. Aerospace and Defence - NI provides industry-leading performance and accuracy with best-in-class synchronization for large systems, so you can get to the right decision faster