苏州招聘

OBJECTIVES OF THE POST

To supervise the Student Academic Services team of the Registry and take the lead responsibility in student enquiries and advising for undergraduate students, masters students, exchange students (including 2+2); to develop and sustain a focus on service to the academic community.

MAIN DUTIES AND RESPONSIBILITIES

Your main duties will be:

1. To take a lead responsibility in the area of student enquiries and advising:

- Supervise enquiries service for students, including in-person, phone and e-mail

- Establish response protocols to ensure accurate and timely responses

- Ensure that problems are escalated to other team leads, or to the Head of Registry

- Provide administrative support to the personal tutor system

- Identify students with academic difficulties and work with appropriate offices to provide them academic advice

- Supervise the annual update of student handbooks

2. To manage, in collaboration with the University of Liverpool Programme coordinator and other offices on campus, advice and service to students choosing the 2+2 route. Coordinate with the Records and Systems team for reliable data exchange with University of Liverpool.

3. Design and support enrollment processes including admissions, registration and induction programmes and advising events for special cohorts of students, such as Masters programs, Single Liverpool Awards students, exchange students, visiting students, international students. Develop staff expertise in the evaluation of international high school and university credentials

4. To participate in management of Registry

- Participate in hiring initiatives

- Establish and monitor work goals and professional development of staff in the team

- Monitor team’s service levels and outcomes, and develop strategies for continuous improvement

- Contribute to the development and execution of the Registry’s annual operational plan

- Stay up-to-date on registrarial best practices.

5. Other responsibilities, suitable to the position, as assigned by Head of Registry.

Reporting Relationships

The postholder will report to the Head of Registry and will work closely, with other team leaders in the Registry and with colleagues in the Centre for Academic Affairs.

Criteria for the Post

Essential:

- Five years’ working experience for bachelor degree holders and 3 years for Masters

- Good interpersonal skills

- Effective communication skills, in both verbal and written English

- Demonstrated commitment to high-quality service

- Calmness under pressure; diplomatic.

- Supervisory experience in service industry, higher education or consulting environment

- Able to manage own workload across a broad range of activities with an annual cycle

Desirable:

- Experience in working within or liaising with institutions of higher education and government bodies

- Experience of working in an international organization

How to apply

To apply for the position, please visit the following website and apply online before the closing date: http://hr.xjtlu.edu.cn/. You need to register and then login to complete each part of the application process, including Basic Information, Cover Letter, Job Title and Reference and Equal Opportunities Form. Remember to attach your CV when completing the Basic Information form, and the covering letter (in English) should outline your interest in the post and explain how you meet the criteria.

西交利物浦大学坐落在素有“人间天堂”之称的苏州，这座文化名城至今仍坐落在春秋战国期间的原址上。仍然保持着“水陆平行，河街相邻”的双棋盘格局和粉墙黛瓦、小桥流水的古朴风貌。古城数千年的历史，给后人留下了大量的珍贵文化遗产，其中又以园林为著称，拙政园、留园、网师园等九处名胜古迹被列为世界文化遗产。今天的苏州不仅保留了它悠久文化传统，同时又是一个与时俱进的、对世界开放的现代化城市。近年来它的国民经济总产值以将近15%年增长率快速发展。苏州的GDP仅次于上海、北京和广州。
西交利物浦大学是苏州进一步对外开放和教育全球化的产物。苏州及周边地区经济的高速发展吸引了两所世界名校——中国西安交通大学和英国利物浦大学。它们作为母校在苏州工业园区独墅湖高教区合作创办一所以理、工、管起步的国际型大学。这也是国内一所由教育部批准中外“强强”合作的大学。它的愿景是研究导向、独具特色、世界认可的中国大学和中国土地上的国际大学。它旨在培养具有国际视野和竞争力的高级技术和管理人才；积极为经济和社会发展提供科技和管理服务；在人类面临严重生存挑战的领域有特色地开展研究；探索高等教育新模式，影响中国甚至世界的教育发展。
西交利物浦大学建校于中国—新加坡苏州工业园区，这所学校将在悠久浓郁的文化传统与世界罕有的高速经济发展并存共生的美好环境中成长。
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www.xjtlu.edu.cn