苏州 [切换城市] 苏州招聘苏州客服及技术支持招聘苏州客服专员/助理(非技术)招聘

CCAR Engineer 客诉处理工程师 (Semicon)

楼氏电子(苏州)有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2012-11-03
  • 工作地点:苏州
  • 招聘人数:1
  • 工作经验:二年以上
  • 学历要求:大专
  • 语言要求:英语熟练
  • 职位类别:客服专员/助理(非技术)  投诉专员

职位描述

SUMMARY DESCRIPTION:

Support global Sales/FAE/CQE team to provide service to customers regarding product quality issues. Customers return data summary, analysis and initiate, drive proactive / corrective actions implementation through Sisonic organization to improve the quality of product continually.

SPECIFIC DUTIES AND RESPONSIBILITIES:

1. Support/coordinate analysis of failure parts reported by customer.
2. Drive root cause analysis for customer returns and prepare 8D report to customer
3. Coordinate with internal team for corrective action implementation and action effectiveness follow up.
4. Customer return data summary, analysis and information delivery to internal team for product quality continuously improvement.
5. Support/coordinate regular quality report for strategic customers.
6. Support/coordinate customer required reports for new project qualification.
7. Coordinate with internal team for special control of process/shipment to meet customer request
8. Support / coordinate customer audit


POSITION/TRAINING REQUIREMENTS:

1. Bachelor degree plus 3 years working experience in electronics, semiconductor or automotive manufacturing related industry.
2. Quality Knowledge of ISO9000 standards and 6 Sigma.
3. Strong analytical and problem solving skills.
4. Strong coordination, communication and decision making skills.
5. Good spoken and written English ability
6. Ability to work under stress
7. Strong PC skills, with windows based environments, word processing, spreadsheets, databases, etc.

公司介绍

Knowles Corporation(纽交所代码:KN)创立于1946年,是全球领先的微型声学解决方案及专业元件供应商,服务领域涉及移动通讯、消费电子、医药科技、军事、航空航天和工业市场。在智能手机、平板电脑和移动通讯领域,楼氏的微机电系统麦克风、扬声器和受话器始终具有领导地位。同时Knowles也是应用于助听器和其他医疗器械的受话器及麦克风的领先供应商。此外,在电容器组件市场,也具有极高的占有率。
楼氏电子于1996年正式进入中国市场,致力于高质量的产品设计研发与生产,为客户提供创新的解决方案并发展合作共赢关系。近二十年来,楼氏紧随中国市场的发展,不断突破,成就卓越,目前在全国拥有4个分支机构,分别设在苏州、上海、北京和深圳。未来,楼氏电子将持续致力于成为完美声学以及高端电容器、数据和信号交换解决方案的创新者和领导者,引进能够成为行业标准的颠覆性技术,为客户提供更有效的解决方案。

公司因持续发展需增聘一批有才华,有能力,有责任心,有团队精神的高素质人才加盟楼氏,公司将为优秀的人才提供优厚的薪资待遇和海外培训机会。

请将简历发至keshr@knowles.com(注:请用英文标题,不要使用RAR文件)

联系方式

  • Email:keshr@knowles.com
  • 公司地址:地址:span长泰广场E座