苏州招聘

品牌风险管理专员
Brand Risk Management Specialist (BRM Agent)


I.GENERAL SUMMARY

BRM Agents are required to work through a number of different tasks to identify and resolve Acceptable Use Policy violations. Agents will complete their investigation using multiple resources including customer contact, reviewing PayPal activity, external activity on any associated websites, eBay activity, and other tools to link violating activity. Agents may be required to contact account holders to identify content of transactions or other potential activity. Agents are responsible for resolving various escalations and any allowed appeals while through the use of internal communication and case tools. The BRM Agent will make a determination for the appropriate action to take on a particular review. BRM Agents will be subject to material which some may consider offensive in performing the essential job duties of this position. Agents will be required to stay current with PayPal’s Acceptable Use Policies and may be required to track or maintain various databases. Flexibility to work non-traditional shifts.


II.SPECIFIC DUTIES
1.Responsible for ensuring customers are in compliance with the Acceptable Use Policy as outlined in our User Agreement.
2.Assist with the creation and maintaining of a comprehensive BRM compliance program including constantly enhancing processes and controls.
3.Effectively identifying and reporting policy violations based on the BRM decision matrix.
4.Processing queue items in a timely manner including Kana, Fraud Queues, Lead Reports, and SR queues.
5.Maintain a strong working knowledge of PayPal’s BRM.
6.Maintain professional interaction with PayPal personnel and customers at all times.
7.Assist management staff with monitoring and implementation of procedures that address policy modifications. Assist with needed modifications/clarifications in policy.
8.Analyze data for evidence of lack of compliance with the BRM and assist with correcting such deficiencies.
9.Create and report SAR filings.
10.Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential workflow changes.
11.Maintain and promote a positive attitude while meeting production and quality

III.JOB QUALIFICATIONS

1．Education
- Associate or Undergraduate degree or educational equivalent

2．Experience
- Must have a reliable and consistent attendance history.
- Experience using Microsoft Office products including: Excel, Word, Access, Outlook, Visio, and PowerPoint, preferred.

3．Knowledge, Skills, and Abilities
- Ability to read and write in both Mandarin and English
- Ability to learn and adapt to new software technologies.
- Strong working knowledge of PC based internet and software applications
- Knowledge of external systems and software (The Internet, Microsoft Office - Outlook, Word Excel, Visio).
- Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
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If you are interested in this job, please send your CV in both English and Chinese to "sha-hire@ebay.com".
Please highlight the position you apply for in your CV, thank you.


For latest information, please refer to our Sina Weibo @ PayPal全球全球运营中心招聘(http://e.weibo.com/paypalrecruiting).

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