佛山客户服务代表
IBM China Global Delivery
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2012-09-07
- 工作地点：佛山
- 招聘人数：100
- 学历要求：大专
- 语言要求：普通话熟练
英语良好 - 职位类别：咨询热线/呼叫中心服务人员 客户代表
职位描述
IBM佛山全球服务执行中心是一个已成立一周年的呼叫中心，主要负责为某世界知名电子企业提供优质的电话产品咨询、解决客户疑难、在线为客户提供技术类的支持及故障诊断服务。自去年IBM佛山执行中心成立以来，项目组已经从30人的团队发展到500人的团队，目前项目还在不断地扩张，如果您对时下流行的电子产品很感兴趣或者是发烧友，那么加入IBM佛山分中心，绝对能给您带来不一样的体验以及更多的机遇与挑战。
寻找热情，活泼，有动力的你通过一流的电话服务来协助客户挑选最合适他们的商品！
你必须具备以下的条件：－
超赞的售前的产品销售经验，以你最告诉专业的知识告诉客户产品特色和优点
超级热情对待你的客户，必须对客服服务行业有认同感，高度责任感，服务意识强，富有同理心和亲和力
超强的及时学习能力及掌握新的业务知识，已为客户提供优质专业的服务
超细心的你必须在系统中准确地记录通话中的各种客户信息
在线商店官网客服专员(普通话)－ 佛山（接受实习生）
工作地点：佛山南海桂城
语言要求：标准普通话，英文读写能力
工作内容：负责接听客户来电， 解决客户的问题
1）呼叫中心售前代表
主要负责在线商店智能手机，电脑等产品的电话引导和销售
1、接听客户呼入电话，提供解决方案；
2、搜集同类市场产品信息，提供新的促销建议，建立并维护客户关系；
3、准确登记并在系统中记录通话中的各种客户信息；
4、及时更新产品知识，向客户提供专业的解决方案。
2）呼叫中心售后支持和客服服务
主要负责帮助客户有关在线商店的下单以及查询订单的事宜
职位要求：
-具有流畅的口头表达能力
-具有良好的交谈及写作能力(英语四级或以上优先考虑)
-良好的人际沟通技巧与电话沟通习惯
-能处理Windows操作系统,Office软件的常见问题
-具有责任心,办事干练、反应灵活及团体合作精神
-能承受压力,能够处理各种紧急的情况
-具有呼叫中心或者客服工作经验优先考虑
工作地点:佛山市南海区桂城南海大道北26号农商大厦２３楼
工作时间：每周工作五天，每天8小时，每周一次轮班。
您可以通过如下网址直接上网申请我们的职位：
https://jobs3.netmedia1.com/cp/job_summary.jsp?job_id=BPD-0467134
*客户服务代表职位接受实习生，需要从９月份开始可以全天8小时实习
Assisted Sales Specialist, Online Sales & Service
We are looking for motivated, outgoing, and sales oriented individuals who want to offer our Customers an unparalleled customer experience over the phone. Assisted Sales Advisors will provide inbound and/or outbound sales support for consumer product
Assisted Sales Advisors will provide call related services including, but not limited to, the following specific activities:
? Providing pre-sales consultative solutions, which explain features and advantages of products to Customers who call our online store;
? Selling and providing sales support for consumer products to drive incremental revenue while ensuring the highest level of Customer Satisfaction Survey scores;
? Presenting to the public a strong working expertise in all Supported Products (now and in the future) as measured by call quality reports, call audits;
? Adopting culture of innovation and quality in all Customer interactions;
?
? Capturing all required customer data elements in internal systems following training and operational procedures; and
? Maintaining a general awareness of products strengths in the industry.
We believe in hard work, a fun environment and believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!
The Ideal Candidate for Assisted Sales Specialist will be expected to:
? Learn about the product and become an expert on the product features and related accessories;
? Provide consultative solutions to customers based on their needs
? Understand how to leverage multiple sources of information to stay current on product features and technology changes
? Understand how to appropriately set customers’ expectations after they have placed their order, e.g., “what happens next,” to ensure a favorable end-to-end purchase experience;
? Enter new Sales orders into the appropriate system(s) accurately;
Working Environment
? Function comfortably in a fast-paced, performance-based call center environment where calls are monitored, recorded, and assessed.
? Flexible schedule, ability to work nights or weekend hours.
Desired Behaviors
? Customer-focused, detailed-oriented individuals;
? Creative problem solvers;
? Has excelled in a customer facing environment;
? Can translate ‘tech speak’ into everyday, understandable terms
? Strong listening skills (adaptive communication, active listening);
? Ability to maintain a positive attitude in high-stress/fast-paced work environment
? Drive for results, demonstrates high degree of drive and determination.
? Adaptive and flexible to changing technologies, process and environments.
? Ability to work and make decisions with minimal supervision
? Strong questioning skills
? Team Player
Experience Required
High school diploma (Bachelor degree is a plus);
Professional verbal and written communication skills;
Technical aptitude (computer literate, able to quickly learn how to look up information);
Ability to work in cross-functional teams.
1-2 years experience in Sales or Customer-service is a plus;
寻找热情，活泼，有动力的你通过一流的电话服务来协助客户挑选最合适他们的商品！
你必须具备以下的条件：－
超赞的售前的产品销售经验，以你最告诉专业的知识告诉客户产品特色和优点
超级热情对待你的客户，必须对客服服务行业有认同感，高度责任感，服务意识强，富有同理心和亲和力
超强的及时学习能力及掌握新的业务知识，已为客户提供优质专业的服务
超细心的你必须在系统中准确地记录通话中的各种客户信息
在线商店官网客服专员(普通话)－ 佛山（接受实习生）
工作地点：佛山南海桂城
语言要求：标准普通话，英文读写能力
工作内容：负责接听客户来电， 解决客户的问题
1）呼叫中心售前代表
主要负责在线商店智能手机，电脑等产品的电话引导和销售
1、接听客户呼入电话，提供解决方案；
2、搜集同类市场产品信息，提供新的促销建议，建立并维护客户关系；
3、准确登记并在系统中记录通话中的各种客户信息；
4、及时更新产品知识，向客户提供专业的解决方案。
2）呼叫中心售后支持和客服服务
主要负责帮助客户有关在线商店的下单以及查询订单的事宜
职位要求：
-具有流畅的口头表达能力
-具有良好的交谈及写作能力(英语四级或以上优先考虑)
-良好的人际沟通技巧与电话沟通习惯
-能处理Windows操作系统,Office软件的常见问题
-具有责任心,办事干练、反应灵活及团体合作精神
-能承受压力,能够处理各种紧急的情况
-具有呼叫中心或者客服工作经验优先考虑
工作地点:佛山市南海区桂城南海大道北26号农商大厦２３楼
工作时间：每周工作五天，每天8小时，每周一次轮班。
您可以通过如下网址直接上网申请我们的职位：
https://jobs3.netmedia1.com/cp/job_summary.jsp?job_id=BPD-0467134
*客户服务代表职位接受实习生，需要从９月份开始可以全天8小时实习
Assisted Sales Specialist, Online Sales & Service
We are looking for motivated, outgoing, and sales oriented individuals who want to offer our Customers an unparalleled customer experience over the phone. Assisted Sales Advisors will provide inbound and/or outbound sales support for consumer product
Assisted Sales Advisors will provide call related services including, but not limited to, the following specific activities:
? Providing pre-sales consultative solutions, which explain features and advantages of products to Customers who call our online store;
? Selling and providing sales support for consumer products to drive incremental revenue while ensuring the highest level of Customer Satisfaction Survey scores;
? Presenting to the public a strong working expertise in all Supported Products (now and in the future) as measured by call quality reports, call audits;
? Adopting culture of innovation and quality in all Customer interactions;
?
? Capturing all required customer data elements in internal systems following training and operational procedures; and
? Maintaining a general awareness of products strengths in the industry.
We believe in hard work, a fun environment and believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!
The Ideal Candidate for Assisted Sales Specialist will be expected to:
? Learn about the product and become an expert on the product features and related accessories;
? Provide consultative solutions to customers based on their needs
? Understand how to leverage multiple sources of information to stay current on product features and technology changes
? Understand how to appropriately set customers’ expectations after they have placed their order, e.g., “what happens next,” to ensure a favorable end-to-end purchase experience;
? Enter new Sales orders into the appropriate system(s) accurately;
Working Environment
? Function comfortably in a fast-paced, performance-based call center environment where calls are monitored, recorded, and assessed.
? Flexible schedule, ability to work nights or weekend hours.
Desired Behaviors
? Customer-focused, detailed-oriented individuals;
? Creative problem solvers;
? Has excelled in a customer facing environment;
? Can translate ‘tech speak’ into everyday, understandable terms
? Strong listening skills (adaptive communication, active listening);
? Ability to maintain a positive attitude in high-stress/fast-paced work environment
? Drive for results, demonstrates high degree of drive and determination.
? Adaptive and flexible to changing technologies, process and environments.
? Ability to work and make decisions with minimal supervision
? Strong questioning skills
? Team Player
Experience Required
High school diploma (Bachelor degree is a plus);
Professional verbal and written communication skills;
Technical aptitude (computer literate, able to quickly learn how to look up information);
Ability to work in cross-functional teams.
1-2 years experience in Sales or Customer-service is a plus;
公司介绍
IBM China Global Delivery Center
Founded in 1911 in the USA, IBM (International Business Machines) is the world's largest IT and business solution provider. IBM is the only IT (information technology) Company in the world, and also in China, to offer end-to-end solutions from hardware to software services and high end consultancy.
IBM’s Global Services is the world's largest IT and consulting service provider offering higher values for clients and addressing growing demand for global delivery of IT services. IBM opened its Global Delivery Center (GDC) in China in 1999, and it is now IBM's second largest Global Delivery Center worldwide. All the Global Delivery Centers regardless of geography comply with IBM’s global practices, processes and methodologies.
The IBM China GDC provides a broad spectrum of services, including consulting, systems integration, application services, maintenance, testing, solution management, business transformation outsourcing services and IT infrastructure services. It also supports leading package solutions, such as SAP, Oracle, Siebel, mainframe and e-business applications. It consists of eight locations across China ranging from: Beijing, Chengdu, Dalian, Foshan, Shanghai, Shenzhen, Suzhou (opening 2012) and Wuhan.
In 2011, IBM China GDC has successfully certified the Capability Maturity Model® Integration Level 5 (CMMI 5) Version 1.3 by the Software Engineering Institute (SEI). This is another important milestone in the company’s continuous quality improvement efforts following its accreditation of both ISO 20000 and ISO 27001 certifications. With the latest and highest international standard institutionalized across China Global Delivery’s sites, IBM continues its leadership in quality control in China’s application services (AS) outsourcing market.
To learn more about China GDC, please visit: www.ibm.com/cn/start/gdc
IBM 中国全球服务执行中心
IBM，即国际商业机器公司，1911年创立于美国，是全球最大的信息技术和业务解决方案公司，也是唯一一家在世界各地包括中国，能够提供从硬件到软件服务、以及端到端的解决方案和高端咨询的IT企业。
IBM的服务业务部门是全球最大的信息科技及咨询服务供应商，针对全球客户对信息科技服务业务不断增长的需求，提供更高价值的服务与解决方案。IBM 于1999 年开始在中国建立了全球服务执行中心网络，如今的中国全球服务执行中心已成为 IBM 在全球的第二大全球服务执行网络。IBM 在全球所有的服务执行中心都遵循相同的服务标准、并采用统一的开发流程和方法。
IBM中国全球服务执行中心提供广泛的服务，包括业务咨询、系统集成、应用软件开发、测试和管理、解决方案管理、业务流程转型外包和 IT 基础架构外包与托管服务等。该中心还支持包括 SAP、Oracle、Siebel等在内的整体解决方案，大型机以及电子商务应用等。IBM中国全球服务执行中心已经在国内八个城市包括：上海、深圳、大连、成都、武汉、佛山、北京和苏州（2012年投入运营）设立运营中心，向全球客户提供服务。
2011年，IBM中国全球服务执行中心年获得美国软件工程协会（SEI）的CMMI 1.3版本能力成熟度5级认证，这是继2009成功获得应用服务管理ISO20000和信息安全管理ISO27001两项国际认证后，IBM中国全球服务执行中心在服务质量控制道路上的又一重要里程碑。随着业界最新和最高级别的国际性质量控制标准在中国全球服务执行中心全面实施，IBM中国全球服务执行中心将凭借其在质量控制领域的出色表现继续引领中国的应用软件服务外包市场。
了解更多IBM GDC的信息，请访问：www.ibm.com/cn/start/gdc
关注IBM GDC微博 @ weibo.com/ibmgdc
Founded in 1911 in the USA, IBM (International Business Machines) is the world's largest IT and business solution provider. IBM is the only IT (information technology) Company in the world, and also in China, to offer end-to-end solutions from hardware to software services and high end consultancy.
IBM’s Global Services is the world's largest IT and consulting service provider offering higher values for clients and addressing growing demand for global delivery of IT services. IBM opened its Global Delivery Center (GDC) in China in 1999, and it is now IBM's second largest Global Delivery Center worldwide. All the Global Delivery Centers regardless of geography comply with IBM’s global practices, processes and methodologies.
The IBM China GDC provides a broad spectrum of services, including consulting, systems integration, application services, maintenance, testing, solution management, business transformation outsourcing services and IT infrastructure services. It also supports leading package solutions, such as SAP, Oracle, Siebel, mainframe and e-business applications. It consists of eight locations across China ranging from: Beijing, Chengdu, Dalian, Foshan, Shanghai, Shenzhen, Suzhou (opening 2012) and Wuhan.
In 2011, IBM China GDC has successfully certified the Capability Maturity Model® Integration Level 5 (CMMI 5) Version 1.3 by the Software Engineering Institute (SEI). This is another important milestone in the company’s continuous quality improvement efforts following its accreditation of both ISO 20000 and ISO 27001 certifications. With the latest and highest international standard institutionalized across China Global Delivery’s sites, IBM continues its leadership in quality control in China’s application services (AS) outsourcing market.
To learn more about China GDC, please visit: www.ibm.com/cn/start/gdc
IBM 中国全球服务执行中心
IBM，即国际商业机器公司，1911年创立于美国，是全球最大的信息技术和业务解决方案公司，也是唯一一家在世界各地包括中国，能够提供从硬件到软件服务、以及端到端的解决方案和高端咨询的IT企业。
IBM的服务业务部门是全球最大的信息科技及咨询服务供应商，针对全球客户对信息科技服务业务不断增长的需求，提供更高价值的服务与解决方案。IBM 于1999 年开始在中国建立了全球服务执行中心网络，如今的中国全球服务执行中心已成为 IBM 在全球的第二大全球服务执行网络。IBM 在全球所有的服务执行中心都遵循相同的服务标准、并采用统一的开发流程和方法。
IBM中国全球服务执行中心提供广泛的服务，包括业务咨询、系统集成、应用软件开发、测试和管理、解决方案管理、业务流程转型外包和 IT 基础架构外包与托管服务等。该中心还支持包括 SAP、Oracle、Siebel等在内的整体解决方案，大型机以及电子商务应用等。IBM中国全球服务执行中心已经在国内八个城市包括：上海、深圳、大连、成都、武汉、佛山、北京和苏州（2012年投入运营）设立运营中心，向全球客户提供服务。
2011年，IBM中国全球服务执行中心年获得美国软件工程协会（SEI）的CMMI 1.3版本能力成熟度5级认证，这是继2009成功获得应用服务管理ISO20000和信息安全管理ISO27001两项国际认证后，IBM中国全球服务执行中心在服务质量控制道路上的又一重要里程碑。随着业界最新和最高级别的国际性质量控制标准在中国全球服务执行中心全面实施，IBM中国全球服务执行中心将凭借其在质量控制领域的出色表现继续引领中国的应用软件服务外包市场。
了解更多IBM GDC的信息，请访问：www.ibm.com/cn/start/gdc
关注IBM GDC微博 @ weibo.com/ibmgdc