苏州招聘

Job Purpose

The position will be responsible for managing, maintaining, and growing existing key accounts. He / She will be the "face" of the company to their clients, having full ownership of the relationship between both internal and external stakeholders. In the short term, the Farmer will develop a business case on how to manage and develop the accounts that he/she will be managing, following up with the execution and monitoring of that business plan.

The Farmer will work in a matrix set up, dealing with the operations, quality, product development and finance team on how to improve and deliver a top service experience to his / her accounts.

Position Responsibilities

A. Cross sell / up sell Activities

· Aligning company's strategic position with Sales Manager and further develop relationship with existing Clients

· Competitive analysis of the industry players and formulate alternative strategies with Sales Director

· Educate Clients on the differentiation of our services from our competitors

· Perform all duties integral to the sales process as relates to his / her own direct selling efforts, including preparing and delivering presentations, preparing drafts of contracts, negotiating contracts and facilitating the timely implementation of new programs

· Coordinate with various departments for new contract, program or service implementation and supervise such implementation

· Provide Management with Clients/Prospect feedback on marketplace issues to be used towards the development of new products and service capabilities

· Follow strategic and tactical plans to meet or exceed goals

B. Customer Satisfaction / Support

· Define the actual needs of the Clients and ensure our operations & support team is addressing the needs

· Ensure timely, post-sale Clients support including service complaint resolutions, scheduled review meetings & reporting

· Provide feedback regularly to all departments on our service quality as seen/perceived by our Clients

· Provide comparative analysis of our services versus that of our competitors: where we are and how can we improve(with Sales Manager)

C. Sales Activity Levels

· Must update or create salesforce.com records and prepare follow-up, for every Client meeting

· Participate in sales pipeline review with Sales Manager

D. Presentation & Proposal

· Develop and present customized presentation & proposal to meet clients' requirements

· Follow-up with Clients on contracts, declarations and billing etc.

E. Others

· Support the department in marketing activities and industry networking activities where required

· Any other duties as appointed by Sales Manager

Technical or Functional Knowledge, Skills and Abilities

· Past experience working in the Assistance or insurance and / or banking industry

· Past experience with RSA services

· Managing long sales cycle

Education and requirement

· Diploma or Degree, preferably in marketing or business studies

· A track record of high performance in solution selling roles with >=5 years selling experience in the Business-to-Business selling environment

Contact:

Please address your expression of interest, including a detailed CV to:

Alice.Liu

AXA ASSISTANCE CHINA

Tel: +86 512 8090 3131

Email: Alice.Liu@axa-assistance.com.cn

Click http://app.wepitch.cn/#/job-board/5a6851603492fd337d09f288/list learn more about our positions.

AXA Assistance China sincerely look forward to your join!

关于我们 - AXA PARTNERS CHINA

AXA Partners是AXA集团的全球实体，致力于与合作伙伴共建简明的、以客户为中心的创新解决方案，并结合保险、援助及其他增值服务。作为AXA集团创新不可分割的一部分，AXA Partners在部署这一创新生态系统中产生的颠覆性解决方案方面也发挥着重要作用。现今在39个国家/地区建立的运营部门的支持下，我们有超过9000名员工随时随地在为我们的客户提供服务。2017年，AXA Partners实现营收32亿欧元。

AXA Partners China秉承集团业务发展方向，立足于中国市场的客户需求，向客户提供丰富的产品和优质的服务，以满足客户的个性化需要，开展道路救援，医疗救援，贵宾服务及健康管理等多样化服务。我们于1995年在北京设立办事处，2005年正式注册成立安盛旅行援助服务（北京）有限公司。在中国，AXA Partners China现已分别于北京，上海和苏州设立办公机构，运营中心自2014年5月起迁至苏州，进一步提升了服务效率，改善服务质量，以为所有客户提供满意可靠的服务。