TECHNICAL SUPPORT ENGINEER
固力保安全系统（中国）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：原材料和加工
职位信息
- 发布日期：2017-12-26
- 工作地点：深圳-福田区
- 工作经验：3-4年经验
- 学历要求：本科
- 语言要求：英语良好
- 职位月薪：0.8-1万/月
- 职位类别：售前/售后技术支持工程师
职位描述
Job Summary:
Deal with technical enquires regarding mechanical (gearbox, mechanisms, etc.), electronics (boards, sensors, motors, etc.) and functional specifications (parameter set-up/firmware) for the purpose to provide product specifications, installation support, maintenance support and problem solving related to technical matters.
Responsibilities Include:
- Provide technical support and customization service regarding the technical and economic solution.
- Service customers on site on technical and practical matters.
- Prepare quotation on technical parts, support to define the product offers.
- Manage projects, follow up open projects, keep project list properly.
- Give approvals for final installation.
- Follow after sales issues including notification of sales enquires, proper handling of spare parts requests and warranty issues from technical point of view, root cause analysis.
- Prepare the technical documentation of products for China Market.
- Training documentation and trainings held on site or in offices to Distributors and Customers when requested.
- Interface with the overseas Technical Support on Entrance Control of Gunnebo to establish an effective and efficient cooperation in the case of problem solving activities.
- Prepare and update according to defined group policy, the product documentation necessary to support Marketing, including O&M Manuals, PDSs and blank Price Lists layouts for the Chinese market.
- Analyze products technology of competitors.
- Improve or develop products according to project requirement.
Position Requirements:
- Bachelor’s or advanced degree in Electronics, Electric Engineering or Automation.
- Knowledge of the analog and digital circuit; familiar with electric motor and driving.
- Deep understanding and solving of practical technical issues related to mechanics, electronics and software/parameter settings.
- Fluent in English communication skills.
- Good knowledge in the use of MS software including Outlook, Excel, Word, autocad. .
- Self-motivated individual, be able to organize daily activities by himself and manage stress and workload efficiency without direct supervision.
- Strong ability to meet commitments, team spirit.
- Good interpersonal skills with pleasant personality.
Deal with technical enquires regarding mechanical (gearbox, mechanisms, etc.), electronics (boards, sensors, motors, etc.) and functional specifications (parameter set-up/firmware) for the purpose to provide product specifications, installation support, maintenance support and problem solving related to technical matters.
Responsibilities Include:
- Provide technical support and customization service regarding the technical and economic solution.
- Service customers on site on technical and practical matters.
- Prepare quotation on technical parts, support to define the product offers.
- Manage projects, follow up open projects, keep project list properly.
- Give approvals for final installation.
- Follow after sales issues including notification of sales enquires, proper handling of spare parts requests and warranty issues from technical point of view, root cause analysis.
- Prepare the technical documentation of products for China Market.
- Training documentation and trainings held on site or in offices to Distributors and Customers when requested.
- Interface with the overseas Technical Support on Entrance Control of Gunnebo to establish an effective and efficient cooperation in the case of problem solving activities.
- Prepare and update according to defined group policy, the product documentation necessary to support Marketing, including O&M Manuals, PDSs and blank Price Lists layouts for the Chinese market.
- Analyze products technology of competitors.
- Improve or develop products according to project requirement.
Position Requirements:
- Bachelor’s or advanced degree in Electronics, Electric Engineering or Automation.
- Knowledge of the analog and digital circuit; familiar with electric motor and driving.
- Deep understanding and solving of practical technical issues related to mechanics, electronics and software/parameter settings.
- Fluent in English communication skills.
- Good knowledge in the use of MS software including Outlook, Excel, Word, autocad. .
- Self-motivated individual, be able to organize daily activities by himself and manage stress and workload efficiency without direct supervision.
- Strong ability to meet commitments, team spirit.
- Good interpersonal skills with pleasant personality.
职能类别： 售前/售后技术支持工程师
关键字： 销售 代表 补充医疗保险 定期体检 员工旅游 话补 出差补贴
公司介绍
经营范围:
开发、生产、加工出入口安全控制系统、现金处理及现金处理自动化系统，保险箱，金库、安全门及其他安全保管产品，中央控制户内和户外周边安全系统，电子安全系统，金属产品。销售自产产品，从事与本企业生产的同类产品的商业批发，佣金代理（拍卖除外）、进出口业务，并提供上述产品的售后服务、技术及咨询服务（不涉及国营贸易管理商品，涉及配额、许可证管理商品的，按国家有关规定办理申请）。
单位简介:
Gunnebo拥有悠久而自豪的企业发展历史。从18世纪最初创建于瑞典的一家小的工程公司，发展为现在的Gunnebo AB上市公司，为全球的客户提供安全系统和解决方案。
Gunnebo安全系统集团是安全系统产品和安全解决方案的专业供应商，其专有技术始终处于全球主导地位，主营业务涉及：银行安防和现金处理，服务，出入口控制，和安全存储系统。
集团业务跨越欧洲，亚洲，非洲，澳大利亚和北美的33个国家，现有员工近5670名，2014年销售额5.6亿欧元。
2010年7月，集团开始筹建昆山工厂，并设立上海分公司，以建立坚实的亚洲发展基础，大力发展中国市场，不断促进核心业务发展。
作为全球性的公司，Gunnebo安全集团秉承一贯承诺，致力于履行企业责任，努力实现业务的持续发展和规范的商业行为，树立和维护企业对周围环境和在社会中的良好影响。
开发、生产、加工出入口安全控制系统、现金处理及现金处理自动化系统，保险箱，金库、安全门及其他安全保管产品，中央控制户内和户外周边安全系统，电子安全系统，金属产品。销售自产产品，从事与本企业生产的同类产品的商业批发，佣金代理（拍卖除外）、进出口业务，并提供上述产品的售后服务、技术及咨询服务（不涉及国营贸易管理商品，涉及配额、许可证管理商品的，按国家有关规定办理申请）。
单位简介:
Gunnebo拥有悠久而自豪的企业发展历史。从18世纪最初创建于瑞典的一家小的工程公司，发展为现在的Gunnebo AB上市公司，为全球的客户提供安全系统和解决方案。
Gunnebo安全系统集团是安全系统产品和安全解决方案的专业供应商，其专有技术始终处于全球主导地位，主营业务涉及：银行安防和现金处理，服务，出入口控制，和安全存储系统。
集团业务跨越欧洲，亚洲，非洲，澳大利亚和北美的33个国家，现有员工近5670名，2014年销售额5.6亿欧元。
2010年7月，集团开始筹建昆山工厂，并设立上海分公司，以建立坚实的亚洲发展基础，大力发展中国市场，不断促进核心业务发展。
作为全球性的公司，Gunnebo安全集团秉承一贯承诺，致力于履行企业责任，努力实现业务的持续发展和规范的商业行为，树立和维护企业对周围环境和在社会中的良好影响。
联系方式
- 公司地址：地址：span北京市