Customer Quality Manager客户质量经理
奥托立夫（中国）电子有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2017-12-07
- 工作地点：上海-奉贤区
- 工作经验：10年以上经验
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：30-35万/年
- 职位类别：质量管理/测试经理(QA/QC经理) 质量管理/测试主管(QA/QC主管)
职位描述
职位描述：
Mission:
? Establish and maintain close, smooth and excellent relationship with customers
? Solve customer quality issues thoroughly and timely to achieve customer satisfaction
? Represent customer internally in organization to drive quality problem solving and quality improvement
? Manage the failure analysis team to have fast support for any customer quality issues related reporting.
? Systematic lead failure analysis team for deep investigation of customer return failure parts, customer vehicle crash events (like GM, Ford, Nissan, HKMC etc.) provide the customer communication reports and drive the internal team for quality improvement.
Main tasks:
Failure Analysis Function Role
1. Manage the failure analysis team and continue improve the failure analysis skills of FA lab.
2. Systematic analysis of customer return failure parts (like GM, Ford, Nissan, HKMC etc.) and drive the internal team for quality improvement.
3. Systematic analysis of field events such as crash events with/non- airbag deployment.
4. Customer OEM plants onsite trouble shooting and technical support, field event onsite investigation.
5. Setup and maintenance of analysis database for lessons learned and skills improvement.
6. Lead the technical support for any customer return issues and as an input to the quality 8D activity.
7. Support SQE to conduct root cause analysis with component and material supplier.
8. Support production line analysis team for trouble shooting skill improvement, provide regular training.
9. Outsourcing FA lab communication and cooperation.
10. Work closely with cross-function teams to drive and improve overall the design quality and manufacturing quality.
11. To maintain and extend the capacity of internal FA lab, discover and develop the new tools which can adapt to new product technology and provide more capability of failure analysis.
Customer Quality Function Role
1. Responsible for Customer quality problem solving management
2. Responsible for new project PPAP (including 4M change) to make sure project on time PPAP according to project timing
3. Champion the customer response process, and work with sales, plant and cross functional teams to identify root cause and generate corrective/preventive action plan, fully communicate with customer through 8D process to meet customer expectation
4. Create, foster and maintain close and smooth relationship with customer, working with Sales, Plant and all relevant functional Teams to fix customer complaint and quality related issues
5. Understand customer demands, requirements, expectations and perception
6. Communicate with customers to have mutual agreements for quality standard/criteria to prevent and avoid unclear rejects
7. Precisely track customer return events (0km, Warranty, Near Miss, NCE-P, Field Crash event) for thorough and timely closure
8. Customer relationship build up and enhancement. Listen the Voice of Customer and sales, and visit customer on regular basis to establish the fluent communication environment with customer. Lead and coordinate customer satisfaction issue.
9. Lead and drive customer quality continuous improvement including related processes set up, implementation and optimization
10. Early involve in new product launch quality, verify and drive new product quality improvement at customer site
11. Follows customer objectives, indicators, scorecards to input for organization reaction of customer relationship and perception improvement
12. Coordinate and assist customer audit with plant quality organization and cross functional teams
13. Review and discuss Quality Agreements between Autoliv and customers to achieve reasonable consensus.
14. Have statistics analysis for all customer return events to output quality improvement priorities for quality improvements
15. Build a competent customer quality team to achieve sustainable team growing and development
16. CQ Team management including employee recruitment, on-job training arrangement, employee performance assessment, employee coaching etc.
Competences:
Level (diploma) required:
? Bachelor degree or above
Experience:
? Deep technical background and experience at electronics field, especially for ECU module level analysis, vehicle level events investigation analysis etc.
? Familiar Automotive related quality systems and tools such as TS16949, APQP, PPAP, FMEA, SPC, MSA, PPAP
? Deep understanding of Customer special QMS requirements, such as Ford Q1/GM QSB/ Nissan ANPQP, etc.
? Minimum 10 years working experience in Automotive manufacturing plant, and at least 3 years management position experience
? Direct working experience on OEM Customer Quality
Technical skills required:
? Strong Problem solving skills and methodology, such as 8D, 5WHY, FTA, etc.
? Strong product, process, and or quality engineering background
? Strong and deep understanding of customer culture, working style, procedure and requirement
? Excellent communication, teamwork, cross functional working experience, competency and skills
? TS16949 Quality System knowledge and experience
? Good working attitude and ability to work at pressure
? Good leadership skill and be able to coach people through various problem solving process
? Positive and proactive thinking / working style
? Fluent English to work with multi-national team smoothly
? Very strong responsible attitude
? Be good at failure analysis skills on electronics product, prefer to have analysis skills on the electronic modules, vehicle level for problem trouble shooting.
Skills in relationship and management / leadership required:
? Good interpersonal skills and personnel influence characteristic
? Ability with different level in organization
? Comfortable to work in team
? Excellent communication skill
Languages:
? Fluent English.
? Mandarin
Mission:
? Establish and maintain close, smooth and excellent relationship with customers
? Solve customer quality issues thoroughly and timely to achieve customer satisfaction
? Represent customer internally in organization to drive quality problem solving and quality improvement
? Manage the failure analysis team to have fast support for any customer quality issues related reporting.
? Systematic lead failure analysis team for deep investigation of customer return failure parts, customer vehicle crash events (like GM, Ford, Nissan, HKMC etc.) provide the customer communication reports and drive the internal team for quality improvement.
Main tasks:
Failure Analysis Function Role
1. Manage the failure analysis team and continue improve the failure analysis skills of FA lab.
2. Systematic analysis of customer return failure parts (like GM, Ford, Nissan, HKMC etc.) and drive the internal team for quality improvement.
3. Systematic analysis of field events such as crash events with/non- airbag deployment.
4. Customer OEM plants onsite trouble shooting and technical support, field event onsite investigation.
5. Setup and maintenance of analysis database for lessons learned and skills improvement.
6. Lead the technical support for any customer return issues and as an input to the quality 8D activity.
7. Support SQE to conduct root cause analysis with component and material supplier.
8. Support production line analysis team for trouble shooting skill improvement, provide regular training.
9. Outsourcing FA lab communication and cooperation.
10. Work closely with cross-function teams to drive and improve overall the design quality and manufacturing quality.
11. To maintain and extend the capacity of internal FA lab, discover and develop the new tools which can adapt to new product technology and provide more capability of failure analysis.
Customer Quality Function Role
1. Responsible for Customer quality problem solving management
2. Responsible for new project PPAP (including 4M change) to make sure project on time PPAP according to project timing
3. Champion the customer response process, and work with sales, plant and cross functional teams to identify root cause and generate corrective/preventive action plan, fully communicate with customer through 8D process to meet customer expectation
4. Create, foster and maintain close and smooth relationship with customer, working with Sales, Plant and all relevant functional Teams to fix customer complaint and quality related issues
5. Understand customer demands, requirements, expectations and perception
6. Communicate with customers to have mutual agreements for quality standard/criteria to prevent and avoid unclear rejects
7. Precisely track customer return events (0km, Warranty, Near Miss, NCE-P, Field Crash event) for thorough and timely closure
8. Customer relationship build up and enhancement. Listen the Voice of Customer and sales, and visit customer on regular basis to establish the fluent communication environment with customer. Lead and coordinate customer satisfaction issue.
9. Lead and drive customer quality continuous improvement including related processes set up, implementation and optimization
10. Early involve in new product launch quality, verify and drive new product quality improvement at customer site
11. Follows customer objectives, indicators, scorecards to input for organization reaction of customer relationship and perception improvement
12. Coordinate and assist customer audit with plant quality organization and cross functional teams
13. Review and discuss Quality Agreements between Autoliv and customers to achieve reasonable consensus.
14. Have statistics analysis for all customer return events to output quality improvement priorities for quality improvements
15. Build a competent customer quality team to achieve sustainable team growing and development
16. CQ Team management including employee recruitment, on-job training arrangement, employee performance assessment, employee coaching etc.
Competences:
Level (diploma) required:
? Bachelor degree or above
Experience:
? Deep technical background and experience at electronics field, especially for ECU module level analysis, vehicle level events investigation analysis etc.
? Familiar Automotive related quality systems and tools such as TS16949, APQP, PPAP, FMEA, SPC, MSA, PPAP
? Deep understanding of Customer special QMS requirements, such as Ford Q1/GM QSB/ Nissan ANPQP, etc.
? Minimum 10 years working experience in Automotive manufacturing plant, and at least 3 years management position experience
? Direct working experience on OEM Customer Quality
Technical skills required:
? Strong Problem solving skills and methodology, such as 8D, 5WHY, FTA, etc.
? Strong product, process, and or quality engineering background
? Strong and deep understanding of customer culture, working style, procedure and requirement
? Excellent communication, teamwork, cross functional working experience, competency and skills
? TS16949 Quality System knowledge and experience
? Good working attitude and ability to work at pressure
? Good leadership skill and be able to coach people through various problem solving process
? Positive and proactive thinking / working style
? Fluent English to work with multi-national team smoothly
? Very strong responsible attitude
? Be good at failure analysis skills on electronics product, prefer to have analysis skills on the electronic modules, vehicle level for problem trouble shooting.
Skills in relationship and management / leadership required:
? Good interpersonal skills and personnel influence characteristic
? Ability with different level in organization
? Comfortable to work in team
? Excellent communication skill
Languages:
? Fluent English.
? Mandarin
职能类别： 质量管理/测试经理(QA/QC经理) 质量管理/测试主管(QA/QC主管)
公司介绍
奥托立夫（Autoliv）是世界上最大的汽车安全系统供应商，致力于研发、生产和销售约束系统产品包括安全气囊、安全带、方向盘，被动安全电子产品；及包括制动控制、雷达、夜视在内的主动安全系统。此外，我们也生产行人保护系统。
奥托立夫（Autoliv）成立于1953年，总部位于瑞典斯德哥尔摩，在全球27个国家拥有80多家工厂，70000名员工，18家技术中心，20条碰撞轨道，拥有业内领先的研发实力。
基于奥托立夫技术领导者的地位及足迹遍全球的优势，我们多元化的客户群，几乎涵盖了世界上每一个车辆制造商。
创新，优质以及专注于拯救生命，是奥托立夫（Autoliv）六十多年前创立伊始就坚守的信念。今天，我们的产品不仅每年拯救超过30,000条生命，并且避免了十倍于此的伤残。下一步我们希望通过主动安全系统帮助驾驶人员预防事故，或者至少降低碰撞速度，从而充分地降低事故所带来伤害的严重性，最终达到进一步减少道路交通事故的目标。未来，主动安全系统将是实现自动驾驶的基础。
从研究汽车安全技术，到推进自动驾驶的未来，从成为员工的首选雇主，到成为用户的安心之选，奥托立夫的存在意义和价值，始终是拯救更多的生命。未来，奥托立夫将继续为实现这个伟大目标而不懈努力。
奥托立夫（中国）电子有限公司作为奥托立夫在中国的全资子公司，成立于2005年底，坐落于上海市美丽的滨海新城-奉贤，是奥托立夫电子在亚太地区唯一的制造基地。总投资1,280万美金，占地面积22,000平方米，员工总数1,000人左右，其中研发人员占比超过18%。
成立仅11年，奥托立夫中国电子即发展成为奥托立夫全球规模最大的汽车电子制造基地，目前公司的主要产品是汽车安全电子控制单元、模块和传感器，随着雷达在2017年6月份量产，摄像头等主动安全产品本土化生产的决策的制定，我们也将迈入致力于制造面向“未来汽车”的主动安全产品的新纪元。公司产品主要供往亚太市场，2016年占整个市场份额26%。我们的主要客户包括：通用、尼桑、现代、长城、吉利、马自达、福特、标志、雪铁龙、雷诺、本田、五菱等。
奥托立夫电子在亚洲的研发中心,分别位于中国上海（ACE）,印度班加罗尔(AEI)和日本横滨(AHO)及广岛(AEJ-Y)，以及韩国首尔(AEK)。其中，中国的研发中心紧邻工厂，配套汽车零部件行业内屈指可数的全功能电磁兼容实验室及环境测试实验室，凭借全方位的工程研发能力，奠定了我们在国内研究汽车安全技术，推动自主驾驶的领头羊地位。
奥托立夫（Autoliv）成立于1953年，总部位于瑞典斯德哥尔摩，在全球27个国家拥有80多家工厂，70000名员工，18家技术中心，20条碰撞轨道，拥有业内领先的研发实力。
基于奥托立夫技术领导者的地位及足迹遍全球的优势，我们多元化的客户群，几乎涵盖了世界上每一个车辆制造商。
创新，优质以及专注于拯救生命，是奥托立夫（Autoliv）六十多年前创立伊始就坚守的信念。今天，我们的产品不仅每年拯救超过30,000条生命，并且避免了十倍于此的伤残。下一步我们希望通过主动安全系统帮助驾驶人员预防事故，或者至少降低碰撞速度，从而充分地降低事故所带来伤害的严重性，最终达到进一步减少道路交通事故的目标。未来，主动安全系统将是实现自动驾驶的基础。
从研究汽车安全技术，到推进自动驾驶的未来，从成为员工的首选雇主，到成为用户的安心之选，奥托立夫的存在意义和价值，始终是拯救更多的生命。未来，奥托立夫将继续为实现这个伟大目标而不懈努力。
奥托立夫（中国）电子有限公司作为奥托立夫在中国的全资子公司，成立于2005年底，坐落于上海市美丽的滨海新城-奉贤，是奥托立夫电子在亚太地区唯一的制造基地。总投资1,280万美金，占地面积22,000平方米，员工总数1,000人左右，其中研发人员占比超过18%。
成立仅11年，奥托立夫中国电子即发展成为奥托立夫全球规模最大的汽车电子制造基地，目前公司的主要产品是汽车安全电子控制单元、模块和传感器，随着雷达在2017年6月份量产，摄像头等主动安全产品本土化生产的决策的制定，我们也将迈入致力于制造面向“未来汽车”的主动安全产品的新纪元。公司产品主要供往亚太市场，2016年占整个市场份额26%。我们的主要客户包括：通用、尼桑、现代、长城、吉利、马自达、福特、标志、雪铁龙、雷诺、本田、五菱等。
奥托立夫电子在亚洲的研发中心,分别位于中国上海（ACE）,印度班加罗尔(AEI)和日本横滨(AHO)及广岛(AEJ-Y)，以及韩国首尔(AEK)。其中，中国的研发中心紧邻工厂，配套汽车零部件行业内屈指可数的全功能电磁兼容实验室及环境测试实验室，凭借全方位的工程研发能力，奠定了我们在国内研究汽车安全技术，推动自主驾驶的领头羊地位。