苏州招聘

职位描述：
某外资食品公司招聘ICT 桌面支持，感兴趣请发邮件至 alina.cheng@suntalent.com.cn
Information
? Provide level 2 & 3 ICT support to internal and external business customers
? Provide level 2 & 3 hardware and software support, either remotely or at local level for all Desktop, Laptop& PC’s and printers
? Apply appropriate fixes or provide efficient escalation of problems/issues regarding all support incidents
? Provide 1st line LAN support at current location along with remote site locations
? Update all user queries through incident tracking system with regard to call progression and completion in a timely manner based on service level agreements
? Document and submit new solutions into ICT Service Desk or ICT Site Services knowledgebase
? Responsible for delivery and installation of new ICT hardware and software in line with current ICT global processes and procedures
? Ensure site documentation is accurate, timely, and relevant
? Responsible for ensuring the ICT standards and policies are maintained and implemented at all site levels
? Responsible for maintenance and support of all sites infrastructure
? Ensure all desktop and laptops PC’s are patched to the highest available level and all have the latest anti-virus updates installed

2. Communication
? Be able to properly document and communicate new and current support initiatives and processes
? Update current documentation following current ICT global and regional standards
? Demonstrate proper communications skills to all internal and external customers
? Be able to support users from all levels of the business
? Ability to work without direct supervision and be self-motivated
? Provide valuable business solutions in a timely and efficient matter
? Provide cost effective ICT solutions to internal and external customers and teams
? Interface with development teams to help with the rollout of new applications and solutions
? Be able to properly and effectively communicate initiatives to Team Lead and prospective management
? Actively participate in company acquisition support initiatives
? Be able to travel if/when required
? Provide helpful and professional service at all times

3) Technology
? Knowledgeable in all forms of environmental hardware – Including but not limited to Intel desktop and laptop PC’s, printers, mobile devices (e.g. Blackberries, iOS devices, tablets, scanners, cameras, factory specific devices, internal/external mobile devices), projectors/TV’s, touchscreens
? Knowledgeable in all forms of Communication devices - Including but not limited to LAN support, cabling structures, telephony support (Cisco VOIP and/or where relevant), remote access mobility hardware solutions (e.g. blackberry, 3G cards etc.), switches, patching, wireless access points, basic networking skills where relevant
? Knowledgeable in all Operating Systems currently in work environment - Including but not limited to Windows 2000/XP/7/8, Windows Server 2003/2008/2012, iOS and potentially Android, OS image creation/maintenance/ management/deployment
? Knowledgeable on all environmental Software - Including but not limited to Email (Outlook,office 365), Citrix, Office Suites (including Project/Visio/Lync/Sharepoint), ePO/McAFee, Active Directory, SAP/MAPICs, RDP/Dameware, ServiceNOW or other Incident tracking solutions, SQL, MSI Packaging, VMware/VDI environments, Symantec Ghost, Cisco (VOIP, AnyConnect VPN, WebEX)

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