苏州招聘

职位描述：

DESCRIPTION/RESPONSIBILITIES:
Legal Entity
FCA Asia Pacific Investment Co., Ltd.

Department
Quality

Location
Shanghai-Minhang

Objective of Job
FCA Asia Pacific developed a market tailor made program which elevates the customer experience and customer satisfaction and generates additional revenue in the aftersales business for dealer and the national sales companies. By implementing this program in the markets of the Asia Pacific region the aftersales KPIs for the national sales companies will be improved and the brand perception increased. Therefore the Asia Pacific Customer Service Quality team works together with the respective markets to fine tune all aspects of aftersales within the national sales company and the dealer network. The objectives of a successful implementation into a national sales company include: -
* Increased customer satisfaction
* Increased FFV
* Increased retention
* Increased car park penetration
* Increased parts sales
* Increased engagement of dealer and national sales company

Brief Task Description
The main tasks, but not limited to the role are:
* Creation of action plans
* Monitoring of agreed actions and action measures to keep deadlines
* Interaction with involved agencies on APAC and NSC level a daily basis
* Onsite support of national sales company field team in implementing the program in the dealerships
* Project work with FCA national sales companies or FCA Asia Pacific members in order to achieve program objectives.
* Monitor and report KPI development
* Create decision proposals for top management

Qualifications
Working experience in dealerships and national sales companies/importer in aftersales required. Preferable as a Service Manager in dealerships, as a Area Manager in a national sales company or in the aftersales processes department. English skills on excellent level. Korean and/or Japanese language skills are an advantage.

Fiat Chrysler Automobiles (FCA) designs, engineers, manufactures and sells vehicles and related parts and services, components and production systems worldwide through 159 manufacturing facilities, 87 R&D centers, and dealers and distributors in more than 140 countries.

Its stable of brands includes Abarth, Alfa Romeo, Chrysler, Dodge, Fiat, Fiat Professional, Jeep, Lancia, Ram, Maserati and Mopar, the parts and service brand. The Group’s businesses also include Comau (production systems), Magneti Marelli (components) and Teksid (iron and castings).
In addition, retail and dealer financing, leasing and rental services related to and in support of the Group’s car business are provided either through subsidiaries or financial partners (such as captive companies, affiliates, joint ventures with leading banks and/or financial institutions, and specialized providers).