苏州招聘

职位描述：

About Internal Firm Services

In order to deliver a first-class service to our clients, we need first-class support internally. Our Internal Firm Services (IFS) is a network of specialist support professionals who play a vital role in ensuring we have all the right resources, services and technology. Not all of us work directly with external clients. Some of our best people choose to apply their talents as part of IFS and as such are a part of an organisation on a par with many of our external clients.

Our teams in IFS include: Administration, Branded Merchandise, Business Development, Finance, Global PwC Experience, Global Technology Solutions, Human Resources, Marketing & Communications, Office of General Counsel, Research, and Senior Partner Office.

Job Description & Responsibilities

• Provide front-line remote telephone or on-site support for internal staff
• 通过电话或者现场服务为公司内部员工提供IT支持
• Provide application and hardware support
• 提供计算机软件和硬件相关服务
• Provide functional support on enterprise applications, mobility applications and smart office applications, etc
• 提供企业应用程序，移动端应用程序及智能办公应用程序等功能支持
• Work with Firmwide GTS team to manage local IT operations to ensure the IT systems are operating reliably;Responsible for the efficient and effective delivery of quality IT Service to firmwide staff
• 配合公司GTS部门一起管理服务中心的IT系统运作，确保稳定可靠运行。
• Participate in project coordination, documentation and reporting
• 参与项目协调，文档编写和报告制作
• Understand and help implement IT security and business continuity plans in conjunction with the business.
• 理解并协助公司实施IT安全及业务连续性计划
• Ideal opportunity for a candidate eager to pursue an IT career
• 对于一个渴望在IT职业上寻求发展的候选人是一个理想的机会

Requirements

• Higher Diploma or above with 1-2 year(s) working experience in customer services industries
• 具有1-2年技术支持相关工作经验
• Excellent understanding of customer services and strong sense of customer focus
• 具有良好的客户服务意识
• Willing to study with sense of responsibility
• 责任心强并且愿意学习
• Team player with excellent inter-personal, communication and listening skills
• 拥有良好的人际关系，沟通和聆听能力
• Good problem analysis and solving ability
• 具有良好的问题分析和解决能力
• Follow the trend of IT technology development, willing to accept new transaction
• 紧跟IT技术发展，愿意接受新的事物
• Self-starter who is able to work independently, under pressure and willing to work outside office hours
• 能自我学习，在高强度压力下独立工作并愿意在非工作时间工作
• Experience in IOS and Android are preffered.
• 熟悉IOS和Android者优先
• Windows 10 and Microsoft Office Tools experience or good skill are preferred.
• 对Windows10和微软Office办公软件熟练者优先
• A good understanding of SQL and Mango DB would be beneficial.
• 具备一定SQL数据库知识和Mango DB者优先
• The candidate should have good English in both verbal and written communication.
• 具有良好的英语口语和书面表达能力
• Experience in events and project support are preferred.
• 具有相关会议和项目支持经验者优先

普华永道 - 中国內地、中国香港及中国澳门
普华永道中国內地、中国香港及中国澳门成员机构根据各地适用的法律协作运营。整体而言，员工总数超过17,000人，其中包括超过600名合伙人。
   
无论客户身在何处，普华永道均能提供所需的专业意见。我们实务经验丰富、高素质的专业团队能聆听各种意见，帮助客户解决业务问题，发掘并把握机遇。我们的行业专业化有助于就客户关注的领域共创解决方案。

我们分布于以下城市：北京、上海、香港、沈阳、天津、大连、济南、青岛、郑州、西安、南京、合肥、苏州、武汉、成都、杭州、宁波、重庆、长沙、昆明、厦门、广州、深圳、澳门、海口。