服务中心主管（行政）
索迪斯（上海）管理服务有限公司
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：物业管理/商业中心
职位信息
- 发布日期：2017-11-17
- 工作地点：上海-浦东新区
- 工作经验：无工作经验
- 学历要求：专业培训
- 职位月薪：5-7千/月
- 职位类别：行政经理/主管/办公室主任 行政专员/助理
职位描述
职位描述：
主要职责：
1. 日常工作 Daily Responsibilities
？ 制定、完善、执行、落实工作计划
Formulates, perfects, executes and implements the work plan
？ 带领下属团队保质保量地完成日常工作任务
Leads subordinate team to accomplish daily tasks perfectly
？ 针对日常工作中存在的问题，分析原因，制定整改措施并监督实施
Analyzes the reasons in order to formulate correct actions and supervises the implementation, aimed at the problems existing in daily tasks
？ 及时处理顾客和客户服务需求，跟踪、落实完成情况
Deals with customers/client needs in time and track implementation
？ 随时收集、分析客户及顾客意见、要求，向上级汇报并提供解决方案
Collects and analyzes the suggestions and demands of customers/client at any time, reports to the superior and carries out solutions
？ 解决客户投诉，并及时向上级汇报
Deals with customer complaints and reports to the superior in time
？ 发现客户潜在需求，拓展服务范围
Discovers the potential demands of customers to expand service scope
？ 管理外包服务商
Manages subcontractors
？ 填写营运报告
Fills in operational reports
？ 实现上级下达的财务目标
Achieves the targeted financial goals
？ 检查设备的使用、保养状况，确保设施设备的状态良好
Inspects the usage and maintenance status to ensure the equipment in good condition
？ 协调其他服务团队，支持团队管理
Coordinates with other service teams to support team management
？ 执行应急预案
Implements emergency plans
2.团队管理 Team Management
？ 定期对下属进行评估
Evaluates subordinates’ performance regularly
？ 尊重员工，为团队树立模范榜样
Shows respect to team members, and sets an example for them
？ 关注员工需求，保持与员工沟通的畅通
Pays attention to staff needs and maintains the communication with staff
？ 收集员工培训需求，制定并实施培训计划
Collects training demands, designs and implements training program
？ 根据岗位工作流程要求,对新员工进行上岗培训
Coaches new employees according to site working procedures
？ 针对巡查中发现的问题，及时对员工进行指导、培训
Guides and train the staff in time, aimed at the problems found during the inspection
？ 发现、培养继任者
Recruits and cultivates the successors
？ 准确记录员工出勤情况
Records staff attendant accurately
任职要求 Qualification & Requirements
1. 教育背景 Education Background
？ 高中及以上学历
Senior high school and above
2. 工作经验 Working Experience
？ 3年以上的相关岗位工作经验
3 years and above of related working experience
？ 1年以上管理岗位经验
1 year and above working experience on managerial positions
3. 专业技能 Professional Skills
？ 熟练掌握专业设备的使用
Mastery of professional facilities
？ 熟练掌握各项工作流程及质量标准
Knowledge of company working procedures and quality standards
？ 专业技能培训能力
Professional skills training ability
4. 通用技能 General Skills
？ 良好的团队意识
Good team spirit
？ 良好的服务意识
Good team spirit
？ 较强的领导力
Strong leadership
？ 具有创新意识，灵活、清晰的思维方式
Sense of innovation, flexible and clear mindset
？ 较强的责任心与执行力
Strong sense of responsibility and execution capability
？ 较强的沟通能力
Outstanding communication skills
？ 熟练的电脑办公软件（Word，Excel）操作能力
Solid computer skills (office software – word, excel)
主要职责：
1. 日常工作 Daily Responsibilities
？ 制定、完善、执行、落实工作计划
Formulates, perfects, executes and implements the work plan
？ 带领下属团队保质保量地完成日常工作任务
Leads subordinate team to accomplish daily tasks perfectly
？ 针对日常工作中存在的问题，分析原因，制定整改措施并监督实施
Analyzes the reasons in order to formulate correct actions and supervises the implementation, aimed at the problems existing in daily tasks
？ 及时处理顾客和客户服务需求，跟踪、落实完成情况
Deals with customers/client needs in time and track implementation
？ 随时收集、分析客户及顾客意见、要求，向上级汇报并提供解决方案
Collects and analyzes the suggestions and demands of customers/client at any time, reports to the superior and carries out solutions
？ 解决客户投诉，并及时向上级汇报
Deals with customer complaints and reports to the superior in time
？ 发现客户潜在需求，拓展服务范围
Discovers the potential demands of customers to expand service scope
？ 管理外包服务商
Manages subcontractors
？ 填写营运报告
Fills in operational reports
？ 实现上级下达的财务目标
Achieves the targeted financial goals
？ 检查设备的使用、保养状况，确保设施设备的状态良好
Inspects the usage and maintenance status to ensure the equipment in good condition
？ 协调其他服务团队，支持团队管理
Coordinates with other service teams to support team management
？ 执行应急预案
Implements emergency plans
2.团队管理 Team Management
？ 定期对下属进行评估
Evaluates subordinates’ performance regularly
？ 尊重员工，为团队树立模范榜样
Shows respect to team members, and sets an example for them
？ 关注员工需求，保持与员工沟通的畅通
Pays attention to staff needs and maintains the communication with staff
？ 收集员工培训需求，制定并实施培训计划
Collects training demands, designs and implements training program
？ 根据岗位工作流程要求,对新员工进行上岗培训
Coaches new employees according to site working procedures
？ 针对巡查中发现的问题，及时对员工进行指导、培训
Guides and train the staff in time, aimed at the problems found during the inspection
？ 发现、培养继任者
Recruits and cultivates the successors
？ 准确记录员工出勤情况
Records staff attendant accurately
任职要求 Qualification & Requirements
1. 教育背景 Education Background
？ 高中及以上学历
Senior high school and above
2. 工作经验 Working Experience
？ 3年以上的相关岗位工作经验
3 years and above of related working experience
？ 1年以上管理岗位经验
1 year and above working experience on managerial positions
3. 专业技能 Professional Skills
？ 熟练掌握专业设备的使用
Mastery of professional facilities
？ 熟练掌握各项工作流程及质量标准
Knowledge of company working procedures and quality standards
？ 专业技能培训能力
Professional skills training ability
4. 通用技能 General Skills
？ 良好的团队意识
Good team spirit
？ 良好的服务意识
Good team spirit
？ 较强的领导力
Strong leadership
？ 具有创新意识，灵活、清晰的思维方式
Sense of innovation, flexible and clear mindset
？ 较强的责任心与执行力
Strong sense of responsibility and execution capability
？ 较强的沟通能力
Outstanding communication skills
？ 熟练的电脑办公软件（Word，Excel）操作能力
Solid computer skills (office software – word, excel)
职能类别： 行政经理/主管/办公室主任 行政专员/助理
关键字： 500强 外企 行政 工单系统 客服中心 服务中心
公司介绍
关于我们
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。
索迪斯集团作为首家国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。
索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。
伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。
我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神
更多信息请关注公司网站www.sodexo.cn
about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.
today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.
in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.
today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.
sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.
as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.
our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress
for more information, please visit our website: www.sodexo.cn
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。
索迪斯集团作为首家国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。
索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。
伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。
我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神
更多信息请关注公司网站www.sodexo.cn
about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.
today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.
in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.
today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.
sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.
as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.
our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress
for more information, please visit our website: www.sodexo.cn
联系方式
- 公司地址：地址：span川外和重庆工商10月宣讲