苏州招聘

职位描述：
Specific Duties, Activities, and Responsibilities:
? Regional focal point; Provide technical support for customers in China and Taiwan region.
? Acquire in depth product and technology knowledge on Dip-Tech’s Printers
? Install mechanical machines at customer site
? Train new customers on operations and maintenance in Chinese and English.
? Provide on-site trouble shooting, repairs and solutions
? Phone and email support (including if needed; weekends and holidays)
? Software and hardware updates and upgrades
? Attend annual trade show
? Deal with escalated situations and high profile customers
? Prepare internal reports that allow us to drawing conclusions for future work.

Work Environment:
Full time job requires 60% travel per calendar year within China and occasionally Israel.
Engineer must live within the Shanghai region or proximity (no longer than hour transportation from there)

Desired Skills and Experience
Education:
Bachelor’s degree in mechanical or electronics engineering or equivalent
 
Experience:
3 years of experience in mechanical installations
Exposure in the glass or digital printing industry an advantage
Experience with customer support is a plus
 
Skills:
? Diverse technical capabilities
? Experience in servicing, repair, and installations of other products
? Excellent interpersonal, listening and presentation skills
? Strong communicator and effective problem solver
? Customer focused with outstanding follow up
? Self-motivated, works independently and remotely without daily direction
? Ability to make independent judgments relating to the repair and application of the product and can suggest updates and revisions to policy and procedures as needed
? Proficient computer skills in Microsoft Word, Excel, PowerPoint and Outlook. Knowledge in Illustrator and Photoshop a plus
? Fluent in both Mandarin & English (including reading and writing).
Knowing additional languages is an advantage

福禄（苏州）新型材料有限公司是由美国福禄公司全资投资的外商独资公司，目前在苏州新加坡工业园区内， 从事多种特殊工业材料的生产制造和销售。福禄公司成立于1919年，总部位于美国俄亥俄州克里夫兰市，在搪瓷瓷釉、陶瓷釉料、色素、电子材料、以及精细化工产品等领域里具领导地位。