Sr. Customer Service Representative
阿蓓亚包装(苏州)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:印刷/包装/造纸 快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期:2017-08-12
- 工作地点:苏州
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:本科
- 语言要求:英语
- 职位月薪:6-9万/年
- 职位类别:客服专员/助理
职位描述
职位描述:
岗位职责:
? Demand Planning
? Analysis and optimization of production lead-times
? Manage liability to guarantee the supply plan requested to the factory is covered by a customer commitment.
? Identify major forecast variation and monthly review with the sales account manager.
? Implement the logistics for each customer.
? Enter the demand/forecast plan in the SAP system.
? Supply Planning
? Define the supply plan with PMC team.
? Review and validate the supply chain requirement with the factory for the short-term and medium-term taking into account industrial capacity.
? Identify constraints and deviations versus the standard production capacity and materials supply lead-time.
? Proactively escalate any risk or potential delay on the plan.
? Monitor the factory performance via the communication of the agreed key performance indicators.
? Import and distribution management
? Define the weekly shipping plan with the factory to reduce transportation cost while ensuring a timely delivery to the customer
? Give instructions to the logistics provider to ensure a fast and efficient delivery to the customer while meeting the customs and accounting regulations
? Define the invoicing requirements with the forwarder and realize the invoicing control and adjustments if needed.
? Forecast exceptional transportation cost (air).
? Guarantee customer commitment on air freight cost and invoice the extra fee
? Customer Complaint Management
? Manage customer complaint at the cost for RBA securing the re-invoicing of quality impacts of logistics
and industrial partners when appropriate.
? Prepare the approved performance indicators.
职位要求:
? Bachelor Degree in Business Administration or related field.
? 5 year experience at customer service, production planning / transportation / customs
? Understanding of industrial constraints and organization
? Fluent in English
? Computer literate, Microsoft Office and SAP.
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岗位职责:
? Demand Planning
? Analysis and optimization of production lead-times
? Manage liability to guarantee the supply plan requested to the factory is covered by a customer commitment.
? Identify major forecast variation and monthly review with the sales account manager.
? Implement the logistics for each customer.
? Enter the demand/forecast plan in the SAP system.
? Supply Planning
? Define the supply plan with PMC team.
? Review and validate the supply chain requirement with the factory for the short-term and medium-term taking into account industrial capacity.
? Identify constraints and deviations versus the standard production capacity and materials supply lead-time.
? Proactively escalate any risk or potential delay on the plan.
? Monitor the factory performance via the communication of the agreed key performance indicators.
? Import and distribution management
? Define the weekly shipping plan with the factory to reduce transportation cost while ensuring a timely delivery to the customer
? Give instructions to the logistics provider to ensure a fast and efficient delivery to the customer while meeting the customs and accounting regulations
? Define the invoicing requirements with the forwarder and realize the invoicing control and adjustments if needed.
? Forecast exceptional transportation cost (air).
? Guarantee customer commitment on air freight cost and invoice the extra fee
? Customer Complaint Management
? Manage customer complaint at the cost for RBA securing the re-invoicing of quality impacts of logistics
and industrial partners when appropriate.
? Prepare the approved performance indicators.
职位要求:
? Bachelor Degree in Business Administration or related field.
? 5 year experience at customer service, production planning / transportation / customs
? Understanding of industrial constraints and organization
? Fluent in English
? Computer literate, Microsoft Office and SAP.
职能类别: 客服专员/助理
公司介绍
阿蓓亚提供全球最丰富的美容及个人护理包装方案--在塑料及复合软管、睫毛膏、口红、试用装和泡沫泵领域占有领导地位;在香水和护肤喷头、香水和乳液盖、粉盒、唇彩、促销产品及化妆用具领域获得专业认可。
我们分布于欧洲、亚洲和美洲的38个工厂的16,600名员工为全球60个国家各种规模的客户提供服务。2014年阿蓓亚全球销售额总计达16亿美金。
阿蓓亚可靠有为的工作团队既能提供本地化服务又极具国际化视野;拥有旺盛的创新、设计和项目管理能力;出色的卓越营运能力;世界级的生产、二次加工和配套能力;同时,还具备富有担当的社会责任意识。
诚信、责任、信赖与透明度及团队合作是我们的核心价值观。它们构建了我们公司的价值基础,奠定了我们公司的文化特质,贯穿于公司组织中的各个层面和独立个体。
有关阿蓓亚更多业务信息,请访问www.albea-group.com
苏州工厂地址:江苏省苏州市工业园区润胜路1号(同胜路和界浦路交叉路口)
联系方式
- 公司地址:上班地址:工业园区同胜路2号