苏州招聘

职位描述：
岗位职责：
？ Perform intake of HR operational inquiries via telephone or email. Will assess inquiries or reported issues to determine best method of resolution. Will assign inquiries to appropriate functional specialists if not resolved at first contact.
？ Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support
？ Utilize knowledgebase to support issues resolution or case escalation
？ Provide high touch customer service that meets expected service levels and business performance goals
？ Coach callers in the use of self-service
？ Support the integrity of employee records and Workday data
？ Perform transactional work to resolve customer inquiries initiated from emails/phone/mail/chat
？ Document inquiries and escalate to other parties as necessary
？ Perform warm transfers of calls to next tier or direct to third party vendor if appropriate
？ Provide follow up communication to customers to ensure satisfaction and ticket resolution
？ Properly document customer contact information and customer notes regarding interaction
？ Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes
？ Identify and report any call trends or product trends to the Team Lead or Supervisor
？ Provide feedback on customer issues and the knowledgebase so that management can address and improve the items
？ Participate in scheduled and ad hoc training in order to improve policy and process acumen
任职资格:
1)Bachelor Degree in Human Resource
2) 2+ years ‘experience in MNC with a HR shared service organization structure
3) Business HR experience or employee relationship experience is a plus
4) Strong problem solving capability and learning agility
5) Creative thinking with continuous improvement approach
6) Nice personality with sense of service 举报 分享

作为领先的整体人才解决方案服务商，中国首家登陆A股的人力资源服务企业，公司在中国大陆、香港、印度、新加坡、马来西亚、美国等全球市场拥有79家分支机构，1,500余名专业招聘顾问，在超过18个行业及领域为客户提供中高端人才访寻、招聘流程外包、灵活用工、招聘培训等解决方案。在1996年至2017年，我们已与2,000余家跨国集团、国内上市公司、快速成长性企业及非盈利组织建立长期合作关系。在过去的一年中，成功为企业推荐的中高级管理及专业技术职位超过15,000名，全风险灵活用工超过60,000人次。