Customer Service Specialist - 汽车事业部
泰科电子（上海）有限公司
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2017-08-05
- 工作地点：长春
- 招聘人数：若干人
- 工作经验：2年经验
- 职位月薪：6-8千/月
- 职位类别：客服专员/助理
职位描述
职位描述：
Responsibility:
1. Sales Order Processing
(i) Process order fulfillment via telephone, fax, e-mail, EDI and customer website;
(ii) acknowledge customer orders after receiving information from Material Department;
(iii) prepare quotations for standard items, machine sales and tentative sales;
(iv) deal with customer queries relating to deliveries, price and product information;
(v) Coordinate with internal parties to improve on time delivery performance;
(vi) Regular backlog review and overdue backlog clean up;
(vii) take whatever steps are necessary to prevent cancellations/ lost business and communicates information to Field Sales;
(viii) regular inventory review for customer special stocking programs,work with customer and internal team to keep the inventory at a reasonable level;
(ix) review early warnings for new ship dates and reason codes and proactively relates this information to the customers and sales engineers; and
(x) establish new accounts based on customer supplied information; request and coordinate material master creation into SAP system;
(xi) RMA/CR/DR/FOC handling and follow up and
(xii) work with customer, sales team and finance department to resolve
Delinquent account receivable in order to ensure customer satisfaction with TE's services.
2. Complaint Handling
Coordinate the resolution of customer complaints, by bringing the complaints back to the relevant department and following up on corrective actions to customers (including return,refund,replacement,customer claims) in order to ensure customer satisfaction with TE's services.
3. Customer Relationship Maintenance
Work with Sales to establish and maintain customer business relationships including communicating with customers via telephone, e-mail and fax; work to gain knowledge of account requirements/special situations and apply to customer requirements; develop skills and knowledge to better solve customer issues; arrange sample/catalogue and technical information for customers upon Sales' request; participate in customer visits to TE facilities and customer locations; and represents the customer’s point of view during internal decision making process in order to build good relationship with customers and effectively resolve customer issues.
4. Internal Coordination
Establish relationships with Materials, Field Sales, Finance, Logistics, Support Hubs, EDI, and other TE functions in order to get effective support from other departments and satisfy customer requirements.
5. Policy and Procedure
Get knowledge about and follow up company policy and order procedure to verify requests from customers, fields sales and other functions, and get proper approval for any exceptional cases in order to make fully compliance to the policy and procedure.
6. PO/Contract Review
Before order entry, review each customer contract / PO to make sure it is in line with SAP system setup and terms and conditions requested by company; apply for approvals for any special terms and conditions in order to make contract management in line with TE's policy and procedure.
7. Record Maintenance
Secure all sales order data entered into SAP system timely and correctively; control data error to minimum with help of SAP report; file all hard copy documents and records according to ISO and company policy requirements in order to ensure sales order data and documents can be kept completely, accurately and in line with the company retention polices
Qualification:
(i) Communication and influencing skills, integrity, sense of responsibility, proactive, learning, and drive for result capabilities.
(ii) Good English capability both in Oral and writing.
(iii) Familiar with import & export procedure, have working experience in company which have own plant.
(iv) Have basic knowledge in finance, such as VAT tax, business tax.
(v) Ability to handle multiple tasks and pressure.
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Responsibility:
1. Sales Order Processing
(i) Process order fulfillment via telephone, fax, e-mail, EDI and customer website;
(ii) acknowledge customer orders after receiving information from Material Department;
(iii) prepare quotations for standard items, machine sales and tentative sales;
(iv) deal with customer queries relating to deliveries, price and product information;
(v) Coordinate with internal parties to improve on time delivery performance;
(vi) Regular backlog review and overdue backlog clean up;
(vii) take whatever steps are necessary to prevent cancellations/ lost business and communicates information to Field Sales;
(viii) regular inventory review for customer special stocking programs,work with customer and internal team to keep the inventory at a reasonable level;
(ix) review early warnings for new ship dates and reason codes and proactively relates this information to the customers and sales engineers; and
(x) establish new accounts based on customer supplied information; request and coordinate material master creation into SAP system;
(xi) RMA/CR/DR/FOC handling and follow up and
(xii) work with customer, sales team and finance department to resolve
Delinquent account receivable in order to ensure customer satisfaction with TE's services.
2. Complaint Handling
Coordinate the resolution of customer complaints, by bringing the complaints back to the relevant department and following up on corrective actions to customers (including return,refund,replacement,customer claims) in order to ensure customer satisfaction with TE's services.
3. Customer Relationship Maintenance
Work with Sales to establish and maintain customer business relationships including communicating with customers via telephone, e-mail and fax; work to gain knowledge of account requirements/special situations and apply to customer requirements; develop skills and knowledge to better solve customer issues; arrange sample/catalogue and technical information for customers upon Sales' request; participate in customer visits to TE facilities and customer locations; and represents the customer’s point of view during internal decision making process in order to build good relationship with customers and effectively resolve customer issues.
4. Internal Coordination
Establish relationships with Materials, Field Sales, Finance, Logistics, Support Hubs, EDI, and other TE functions in order to get effective support from other departments and satisfy customer requirements.
5. Policy and Procedure
Get knowledge about and follow up company policy and order procedure to verify requests from customers, fields sales and other functions, and get proper approval for any exceptional cases in order to make fully compliance to the policy and procedure.
6. PO/Contract Review
Before order entry, review each customer contract / PO to make sure it is in line with SAP system setup and terms and conditions requested by company; apply for approvals for any special terms and conditions in order to make contract management in line with TE's policy and procedure.
7. Record Maintenance
Secure all sales order data entered into SAP system timely and correctively; control data error to minimum with help of SAP report; file all hard copy documents and records according to ISO and company policy requirements in order to ensure sales order data and documents can be kept completely, accurately and in line with the company retention polices
Qualification:
(i) Communication and influencing skills, integrity, sense of responsibility, proactive, learning, and drive for result capabilities.
(ii) Good English capability both in Oral and writing.
(iii) Familiar with import & export procedure, have working experience in company which have own plant.
(iv) Have basic knowledge in finance, such as VAT tax, business tax.
(v) Ability to handle multiple tasks and pressure.
职能类别： 客服专员/助理
公司介绍
泰科电子（TE Connectivity，简称“TE”）总部位于瑞士，是全球行业技术领先企业。TE年销售额达130亿美元，致力于创造一个更安全、可持续、高效和互连的未来。TE?广泛的连接和传感解决方案经受严苛环境的验证，持续推动着交通、工业应用、医疗技术、能源、数据通信和家居的发展。TE在全球拥有近80,000名员工，其中8,000多名为工程师，合作的客户遍及全球近150个国家。TE相信“无限连动，尽在其中”。
我们的使命
创造更安全、可持续、高效和互连的未来。
我们的战略重点
凭借高工程设计含量的解决方案，促进产品比重增长
成为传感器和医疗两大新领域的领导者
扩大客户基数，提高市场份额
TEOA无处不在
我们的使命
创造更安全、可持续、高效和互连的未来。
我们的战略重点
凭借高工程设计含量的解决方案，促进产品比重增长
成为传感器和医疗两大新领域的领导者
扩大客户基数，提高市场份额
TEOA无处不在
联系方式
- 公司地址：上海漕河泾开发区古美路1528号5栋 (邮编：200233)