苏州招聘

工作内容：

1.Assit the direct to set up and lead the Customer service team to provide a valuable link between customers and the companies.

2.Be responsible for first time responding to customer inquiries and making sure that any problems they are experiencing are resolved.

3.Deal and handle the case that raised from customer, simple questions or requests and somewhat more difficult that may require additional research or help from an expert or company back office technical support.

4.Settle customer inquiries and complaints, which generally must be handled in accordance with commercial sense and strict company policies. Try to fix problems or suggest solutions.

5.Act as gatekeepers who make sure that complaints are valid before accepting customer returns.

6.Suggest the authority how to reverse erroneous fees or send replacement products.

7.May provide information while dealing with customer issues to helps customers to make right purchasing decisions. For instance, a product or service that would fulfill a customer's needs.

8.Maintain an effective customer service system(CRM) such as open the customer's file in the company's computer system, problems solved with specific changes, access to responses for the most commonly asked questions and specific guidelines for dealing with requests or complaints.,etc.

9.To supervise or arrange other experienced team members to provide assistance when in the event that the account representative does not know the answer or is unable to solve a specific problem.

To supervise or listen in on tape calls or visit customers to ensure customers are getting quality service.

任职资格：

1.Education：BS degree in Mechanical or Electrical Engineering or similar technical degree

2.Experience：10 + years experience in successfully managing a customer support organization in high quality capital equipment manufacturing companies preferably in the solar and semiconductor industry

3.Skills：Excellent oral and written communication skills with global external customer facing experience and savvy; Ability to work with other team members on coordinating resources, knowledge, and skills and a working knowledge of customer support best practice; Ability to evaluate needs, determine underlying challenges and develop solutions.

Others: Position requirements – 2+ years PV industry and development experience; 2+ years as manager and above experience; familiar with all aspects of PV module management.

阿特斯阳光电力是一家由“‘千人计划’国家特聘专家”瞿晓铧博士于2001年11月创办的太阳能光伏公司，2006年公司在美国纳斯达克成功上市，是中国第一家登陆美国纳斯达克的光伏一体化企业(纳斯达克代码: CSIQ)。阿特斯阳光电力专业从事硅锭、硅片、太阳能电池片、太阳能组件和太阳能应用产品的研发、生产和销售，以及太阳能电站的系统安装，其光伏产品遍布德国、西班牙、意大利、美国、加拿大、韩国、日本、中国等全球5大洲的30多个国家和地区。阿特斯阳光电力光伏组件可以应用于商业、家用、及工业的离网和并网的太阳能供电系统，及光伏发电站等不同领域，公司同时也为全球客户提供光伏玻璃幕墙及太阳能发电应用产品，另外还专门为特殊市场提供太阳能解决方案，例如：航海业、公共事业和汽车行业。
阿特斯阳光电力已获得 DIN EN ISO9001:2008、TUV Rheinland ISO/TS16949:2009 及 QC080000 IECQ HSPM 等认证，其太阳能电池组件已获得 IEC61215、IEC61730和北美 UL1703 安全认证。 2009年7月，阿特斯阳光电力成功加入国际环保组织--PV CYCLE，成为为数不多的第一批加入该组织的中国光伏企业之一。
阿斯特阳光电力的光伏组件测试中心，是国内第一家通过中国合格评定国家认可委员会 CNAS 认可的企业光伏实验室。阿特斯阳光电力被评为江苏省高新技术企业，其应用产品汽车充电器、GPS 太阳能车载跟踪系统、太阳能电池组件CS5A先后获江苏省高新技术产品荣誉称号。2007、2008和2009连续三年蝉联德勤年度高科技、高成长中国50强，08和09年度阿特斯阳光电力名列前十，是世界光伏产业发展最快的企业之一。
目前阿特斯阳光电力拥有厂房面积近26万平方米，员工超过8000名，在美国、德国、意大利、西班牙、日本、韩国等8个国家或地区建立有自己的运营公司或办公室。截至2009年底，阿特斯阳光电力已在中国建立了7家全资子公司，拥有三个生产基地：300兆瓦长晶切片生产基地、700兆瓦电池片生产基地和1300兆瓦电池组件生产基地。

飞速发展的阿特斯期待您的加入,公司将为您提供具有竞争力的薪酬福利和职业发展机会。
更多详情请浏览公司网站：www.canadiansolar.com