helpdesk 行政专员 (500强外企)
索迪斯（上海）管理服务有限公司
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：物业管理/商业中心
职位信息
- 发布日期：2017-06-30
- 工作地点：上海-浦东新区
- 招聘人数：若干人
- 语言要求：英语
- 职位月薪：4.5-6千/月
- 职位类别：行政专员/助理
职位描述
职位描述：
接听客户的来电，回复顾客问询
Proactively answers customers’ calls and replies customers’ inquiries
? 按照标准操作流程，准确、及时地将顾客的服务需求录入设施管理系统中并分派给相关部门
Records customers’ requests into FMIS accurately and timely and dispatches the work orders generated from the system to related departments according to SOP
? 跟踪工单进展情况，及时向上级汇报未解决的遗留问题或异常情况
Mentors all types of helpdesk tickets, escalates unresolved issues or anomalies to the Service Supervisor
? 合理安排设施及时间，及时完成所有工作任务、活动，确保项目进程，提供高质量的成果和报告；
Manages priorities and time to ensure timely completion of all assignments, tasks, activities and processes to provide quality outputs, deliverables and reports.
? 电话回访客户以确保未决问题的完成
Calls back as needed to resolve outstanding queries
? 电话回访，及时沟通，收集客户的信息及客户的反馈意见
Conducts follow-up calls and communicates to collect customer’s information and feedback.
? 与供应商交流，确保工单的分配，随时变更需求，跟进工作需要
Communicates with approved subcontractors to allocate work orders, changes requests and follows up on jobs
? 在设施管理系统关闭之前与分包商合作，跟进关闭的项目
Follows up closed jobs with subcontractors before closing in FMIS
? 协助服务主管准备并提供日/周/月的服务报告并进行分析；
Assists in the preparation, reviews and submits of daily, weekly and monthly reports as required and analyze monthly working order statements.
? 汇报常见问题并总结解决方案
Provides reporting on frequently asked questions (FAQs) and general response metrics
? 负责客户与相关部门之间的沟通与联系；
Acts as a liaison between client and related unit.
? 汇总、录入客户的投诉，并协调各部门合理处理投诉；
Summarizes and records client’s complaint; assists other units to deal with complaints.
任职要求
Qualification & Requirements
？ 教育背景
Education Background
？ 大专及以上学历
Technological academy and above
？ 工作经验
Working Experience
？ 1年以上行政相关经验或物业经验
1 year and above of relevant experience in Reception or Administration
？ 良好的沟通能力
Good communication skills
？ 良好的团队意识
Good team spirit
？ 良好的服务意识
Good service spirit
？ 普通话发音标准
Good Mandarin pronunciation
？ 英语的书面良好
Fluency in written English
？ 基本的电脑办公软件（Word，Excel）操作能力
Basic computer skills (office software – word, excel)
？ 其他要求
Other requests
？ 举止端庄，性格开朗
Elegant manner, outgoing personality
举报
分享
接听客户的来电，回复顾客问询
Proactively answers customers’ calls and replies customers’ inquiries
? 按照标准操作流程，准确、及时地将顾客的服务需求录入设施管理系统中并分派给相关部门
Records customers’ requests into FMIS accurately and timely and dispatches the work orders generated from the system to related departments according to SOP
? 跟踪工单进展情况，及时向上级汇报未解决的遗留问题或异常情况
Mentors all types of helpdesk tickets, escalates unresolved issues or anomalies to the Service Supervisor
? 合理安排设施及时间，及时完成所有工作任务、活动，确保项目进程，提供高质量的成果和报告；
Manages priorities and time to ensure timely completion of all assignments, tasks, activities and processes to provide quality outputs, deliverables and reports.
? 电话回访客户以确保未决问题的完成
Calls back as needed to resolve outstanding queries
? 电话回访，及时沟通，收集客户的信息及客户的反馈意见
Conducts follow-up calls and communicates to collect customer’s information and feedback.
? 与供应商交流，确保工单的分配，随时变更需求，跟进工作需要
Communicates with approved subcontractors to allocate work orders, changes requests and follows up on jobs
? 在设施管理系统关闭之前与分包商合作，跟进关闭的项目
Follows up closed jobs with subcontractors before closing in FMIS
? 协助服务主管准备并提供日/周/月的服务报告并进行分析；
Assists in the preparation, reviews and submits of daily, weekly and monthly reports as required and analyze monthly working order statements.
? 汇报常见问题并总结解决方案
Provides reporting on frequently asked questions (FAQs) and general response metrics
? 负责客户与相关部门之间的沟通与联系；
Acts as a liaison between client and related unit.
? 汇总、录入客户的投诉，并协调各部门合理处理投诉；
Summarizes and records client’s complaint; assists other units to deal with complaints.
任职要求
Qualification & Requirements
？ 教育背景
Education Background
？ 大专及以上学历
Technological academy and above
？ 工作经验
Working Experience
？ 1年以上行政相关经验或物业经验
1 year and above of relevant experience in Reception or Administration
？ 良好的沟通能力
Good communication skills
？ 良好的团队意识
Good team spirit
？ 良好的服务意识
Good service spirit
？ 普通话发音标准
Good Mandarin pronunciation
？ 英语的书面良好
Fluency in written English
？ 基本的电脑办公软件（Word，Excel）操作能力
Basic computer skills (office software – word, excel)
？ 其他要求
Other requests
？ 举止端庄，性格开朗
Elegant manner, outgoing personality
职能类别： 行政专员/助理
公司介绍
关于我们
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。
索迪斯集团作为首家国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。
索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。
伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。
我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神
更多信息请关注公司网站www.sodexo.cn
about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.
today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.
in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.
today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.
sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.
as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.
our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress
for more information, please visit our website: www.sodexo.cn
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。
索迪斯集团作为首家国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。
索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。
伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。
我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神
更多信息请关注公司网站www.sodexo.cn
about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.
today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.
in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.
today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.
sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.
as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.
our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress
for more information, please visit our website: www.sodexo.cn
联系方式
- 公司地址：地址：span川外和重庆工商10月宣讲