苏州招聘

As a Product Performance Engineer you will be responsible for following, identifying, evaluating, documenting, communicating and correcting specific engineering and workmanship deficiencies on all products.

Job Duties/Assignments:

• Become familiar with the products and travel to dealerships and locations where the product is being used.
• Determine the scope of existing deficiencies, request engineering changes or manufacturing modifications to correct problems, and work through applicable departments to effect changes.
• Achieve practical solutions to product deficiencies and problems by providing accurate, up-to-date field failure information which you will summarize and communicate to engineering, quality and manufacturing.
• Participate in the collection of reliability information used to set design goals and to quantitatively evaluate product reliability. All reports and documents, along with conclusions and recommendations, will be relayed to engineering and other company areas.
• Apprise Engineering and other management personnel of activities and/or status of product problems. Your first hand experiences will be communicated to those responsible for developing solutions to product problems.
• Inspect parts returned for warranty claims; gives advice and guidance to engineers; provide technical advice to dealer service personnel on products being followed; advise product groups on application problems; assist in preparation of literature concerning product; assist on product tooling and diagnostic recommendations; initiate rework campaigns; keep abreast of safety reports which could cause liability and high warranty cost; and establish and maintain good relations with dealers and related Caterpillar groups.

Required Qualifications:

• High level of product knowledge capability and good mechanical aptitude and analytical ability.
• An Engineering degree or equivalent experience.
• 5-10 years of product related and/or field experience.
• The ability to communicate effectively with team members and others in the work group, as well as customers.

At Caterpillar, we share a single set of values that unite our company - integrity, excellence, teamwork and commitment.

Caterpillar is an Equal Opportunity Employer.

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https://caterpillar.taleo.net/careersection/directlink_51job/jobdetail.ftl?job=1200016O&lang=en

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