苏州招聘

Job Description
Reporting to SDC General Manager
Direct reports Service Delivery Managers, Staff responsible for IT and Office Admin
Essential Duties
Operational strategy and business performance
Assist the General Manager (GM) and SDC leadership in developing and implementing the overall business strategy of the SDC.
Overall in charge of operations and will oversee areas including operational planning, budget control, IT and cash & asset management functions.
Responsible for the SDC's quality of delivery. Ensure delivery teams are adhering to predetermined processes and quality parameters and oversee risk and quality control processes. Review and manage the SDC's client feedback process. Coordinate process improvement efforts across engagements. Design and update KPI/metrics with the objective to meeting our quality agenda.
Facilitate the implementation of process improvement programs specific to the SDC including those driven by international quality review processes.
Monitor, control and report the work readiness and compliance activities for the SDC.
Monitor and manage resource utilization. In charge of capacity planning, as well as knowledge and change management.
Work with Service Delivery Managers to periodically evaluate and optimize service delivery with Demand Management personnel in other offices of China Firm.
Liaise with similar functions within offices of China Firm and external service providers as necessary.
Act as the key contact of regular communication with Demand Management Office.
Quality and excellence
Monitor compliance with regulations as well as operational principles, which involves leveraging the Global Network to realize full benefits and experience.
Track SDC performance metrics and identify operational and quality process improvements to align with service delivery and business needs.
Monitor security and compliance risks in relation to the performance of the menu of services (i.e. service activities) and be the key point of contact on security and external compliance audits.
Leadership and People
Be responsible for monitoring the risk and performance management, and reporting metrics within the SDC.
Manage the teams of people that develop and support risk, security and performance improvement programs as well as the rigorous controls and execution of SDC Service Management activities.
Be responsible for all direct reports' coaching, performance evaluation, and role restructuring as necessary. Act as an advocate for direct reports' continuous quality and performance improvement.
Office Management
Oversee all SDC support functions, including GTS (IT), Operations and Admin. Close liaison with SDC HR as necessary.
Provide regular (at least monthly) reports on the SDC's operational and financial performance to the GM.
In collaboration with the SDC's GTS function, oversee the effective deployment and management of technology solutions that support the SDC's business operations and service delivery processes.
Liaise with Tianfu Software Park management office and China Firm Central Internal Firm Services (IFS) teams to ensure the office premises are properly serviced, necessary repairs and maintenance are promptly undertaken, so that a safe and hygienic place are ensured at all times for the SDC's employees to work in.
Be responsible for the SDC's compliance with code of conduct, Independence requirement and SDC policy and procedures.
Regular review and monitor office administrative process and procedures ensure SDC is running up to standard.

Job Requirements
University degree from a recognised tertiary institute.
Minimum of 12 years' of working experience, including 5 years in a senior management role. Experiences in operations or those in BPO or a similar industry is a plus.
Proven experience in financial planning & analysis, and overseeing admin, information technology and legal matters are required.
Project experience in organizational development, personnel management, budget and resource development, and strategic planning.
Excellent people skills, with an ability to partner with a dynamic leadership team.
Personal qualities of integrity, credibility, and commitment to values and code of professional conduct.
Flexible and strong at multi-task in a fast-moving environment, while also driving toward clarity and solutions. Demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
Able to play a lead role in creating a work environment consistent with values on people attraction, retention and development.
Competent in understanding and analysing financial information to assist the GM in key financial and operational decision-making and policy development areas.
Strong written and verbal communication skills in both Chinese and English.
Comfortable working and communicating with team members at all levels including the SDC leadership team, senior management , and global SDC.
Interested candidates please send your resume to: jobs.cn@adecco.com & resume.cd@adecco.com

Apply for this position, please Click Here.
More information, please visit Adecco China.

The Adecco Group, based in Zurich, Switzerland, is the world's leading provider of HR solutions. With over 29,000 employees and 5,800 offices, in more than 60 countries and territories around the world, Adecco Group offers a wide variety of services, connecting more than 500,000 colleagues with over 100,000 clients every day. The services offered fall into the broad categories of executive search, temporary staffing, permanent placement, outsourcing, consulting and outplacement. The Adecco Group is a Fortune Global 500 company. www.adecco.com

Established in China since 1995, Adecco is ideally placed to suit all your recruitment and staffing needs. With over 14 years of experience in China, Adecco is well positioned to assist organizations here in building successful teams and to help individuals be successful in their careers. In mainland China, Adecco currently has offices in Beijing, Guangzhou, Shanghai and Shenzhen. It further has a strong presence in Hong Kong and Taiwan.

We inspire individuals and organizations to work more effectively and efficiently, and create greater choice in the domain of work, for the benefit of all concerned. For more information about Adecco in China, please visit: www.china.adecco.com

Our Chinese head quarters are based in Shanghai and these head quarters not only look after mainland China but also Hong Kong, Taiwan and South Korea.

Human Resources & Staffing Services Offered in China:
-Executive Search
-General Permanent Recruitment
-Temporary Staffing & Payroll (through our local co-operative partner SHFESCO)
-Recruitment Process Out Sourcing & Campaign Management
-Career Transition & Coaching Services
-Assessments
-Consultancy Services

Adecco Offices in China
-Beijing
-Chengdu
-Guangzhou
-Shanghai

Consulting and Temporary services
Permanent and Executive Search with our local Licensee

http://china.adecco.com