苏州招聘

职位描述：
General Description

Assist in leading and managing a team of customer service staffs to ensure high quality service in line with company policy and operation standards.
Specific Accountabilities

Monitor and ensure the shipment / order information are proper entered, received, manipulated, updated and recorded to the computer system in accurate and timely manner
? Ensure customer service staffs’ understand project of logistics operations procedures and standards while interactive with customers
? Prioritize and delegate work tasks for customer service staffs with focus on customer needs and performance targets
? Work together with other department manager of operations team, consolidate total solution and feedback to customer
? Maintain good channels and effective communication between Finance department and customer services team for both sides benefit
? Coach and appraise customer service staffs on their daily tasks with particular emphasis on processes and systems, and achievement of individual and departmental performance targets
? Identify staff advantages / disadvantages and training needs, jointly develop and co-ordinate training sessions with trainers and conduct training sessions as assigned
? Lead, motivate and supervise customer service staffs to ensure their performance is aligned to stipulated standards
? Manage the allocation of appropriate resources and commitment of staff to achievement the objectives and targets
? Understand and know well the operation costs, give right quotation to customer for any special operation requirement
? Trouble shooting for any urgent of special case during daily operations.
Skills Required

Computer literate, good command of written & spoken of English and Mandarin.
? Willing to work overtime when required.
? Diploma or equivalent, preferably in Logistics or Supply Chain Management
? 3 years of experience in third party logistics operations in which at least 1 year of experience in supervisory level 举报 分享

Schenker is one of the world’s leading international providers of integrated logistics services more than 135 years. We provide support to industry and trade in land operations, in worldwide air and sea freight, and in all the associated logistics services. 55,000 professional employees at about 1,500 offices in 150 countries around the world achieve a turnover of 13,2 billion euros per year.
Schenker是一家拥有135年历史的全球领先一体化国际物流服务公司。我们为工业及商业企业提供强有力的支持:包括陆运,全球海运和空运以及所有与之相关的物流服务。我们在全球150多个国家拥有1500个分公司和办事处,5,5000名训练有素的员工每年创造约132亿欧元的营业额。

BAX goes Schenker represent a strong unit in the global logistics market and complement their own individual strengths in the important markets around the globe. As the logistics powerhouse, we offer our customers a wide array of multi-modal and value-added services, as well as more integrated supply chain solutions than ever before. Together, Schenker and BAX are:
No. 1 in European land transport
No. 2 in worldwide air freight
No. 3 in worldwide ocean freight
No. 6 in global contract logistics
No. 1 in European rail freight transport
No. 3 in integrated heavyweight freight in North America

BAX与Schenker携手联盟,优势互补,并已成为业内的领头军,将以更强大的动力和更优质的服务为客户提供全方位的增值服务以及更加完整的供应链解决方案。我们在世界范围内已经取得骄人成绩:
欧洲陆运量排名***
全球空运排名第二
全球海运排名第三
全球契约物流排名第六
欧洲铁路运输排名***
美国综合重物运输业排名第三

For more information on Schenker, please see *********************.
详情请访问公司网站:*********************