苏州招聘

职位描述：
The IT specialist(temporary), based in Suzhou,to speed to manage desktop support issues focusing primarily on relieving the desktop support backlog in DCAP.

JOB SPECIFICATIONS:
1. Bachelor degree in information technology or a related discipline
2. Specific Skills (job knowledge, technical skills, interpersonal skills, management skills etc)
*Experience in remote user support
*Familiar with Microsoft Active Directory, Windows XP/7/2008R2, Oracle, MS Office Application, Symantec Antivirus, Cisco VPN, Shoretel or other VoIP Telephony system
*Ability to assist users with basic hardware and software problems (i.e., spreadsheets, graphics, word processing, communications, Oracle, Outlook, Client Access, Internet Browsers, etc.) and product configurations within microcomputers, modems printers and monitors.
*The ability to multitask and to work well within a team environment while keeping the customers’ needs as a priority at all times.
*Strong customer service mindset
3. Other Skills (Computer literacy, written & spoken languages etc)
*Fluent spoken and written English
*Some Mandarin or Cantonese preferable
*Good interpersonal communication skills
4. Able to work independently with limited supervision and manage multiple tasks.PRINCIPAL DUTIES &

RESPONSIBILITIES:
1. Colleague Support and Interaction 35%
*Respond quickly and professionally to employee calls and/or tickets. Troubleshoot and correct software and hardware problems.
*Own issue resolution from start to finish by monitoring unresolved issues and requests to ensure prompt resolution.
*Communicate clearly with each customer to ensure their understanding of next steps and likely resolution time-frames.
*Ensure that every customer is highly satisfied with the support received.
2. Issue Troubleshooting 35%
*Resolve computer data, networking, printing, hardware and software related issues through in-depth troubleshooting and technical assistance.
*Troubleshoot and correct problems with typical desktop applications such as Microsoft Office Suite.
*Troubleshoot local, national, and international remote access issues.
*Identify initial issues associated with local area network.
*Act as point of escalation on more complex issues to Corporate IT team.
3. Ongoing Maintenance 20%
*Install and configure hardware and software for end users ensuring compatibility with existing equipment and applications. May include upgrades, repairs, and suggestions for hardware and software.
*Roll out new applications & operating systems. Upgrading hardware/software as necessary.
*Work with vendors to ensure equipment and applications are repaired and upgraded.
*Install/configure local and network printers.
*Remove and re-format end of life PC’s for return to inventory.
*Accurately maintain databases used for managing hardware, software and support.
*Assist with management of equipment, repairs, and final disposition within a database. 举报 分享

Datacard Group collaborates with customers to create highly secure financial card programs and government ID initiatives, as well as secure ID programs for education, corporate security and many other markets. We bring unmatched experience and expertise to every engagement, including industry best practices and a deep understanding of complex operational issues. All of this enables Datacard to deliver innovative solutions and services that help customers address critical challenges.

Datacard made secure, high-volume issuance of credit cards possible more than 40 years ago when we introduced the first high-speed card personalization system. Today, we continue to develop patented technologies that help customers improve productivity, profitability and cardholder satisfaction.

Our portfolio supports high-volume and instant card issuance, secure credential issuance and management, passport production, delivery, fulfillment and packaging. We combine hardware, software and supplies using an integrated approach that increases security, enhances quality and reduces total cost of ownership. We also provide expert service and support.

Building on a 40-year heritage of customer success, Datacard remains the industry's best selling brand of secure ID and card personalization solutions. Every day, these solutions are used to personalize and deliver more than 10 million cards and five million smart cards, including more than 90 percent of the world's payment cards.

资讯卡片(中国) Datacard China系美商Datacard集团在中国投资设立的贸易中心，总投资额为35万美元。经营范围涉及信息安全证卡/信息安全证卡生产加工设备及其配套软件/零配件/耗材的进出口/批发/佣金代理（拍卖除外）和相关配套服务，相关的咨询服务和技术支持。

Datacard集团是全球性卡片生产及个人化系统研发、生产和服务的综合服务商，在全球行业内居于领导地位，Datacard集团的员工和销售渠道始终坚持自己的使命，即帮助我们的客户实现投资产出最大化并使全球持卡者的生活变得多彩多姿。

改革创新、恪守承诺是Datacard集团一贯追求的经营理念，并将成为Datacard集团实现保全辨识和卡片个性化解决方案领域中绝对领导者目标的必经之路。Datacard集团并认为公司发展的力量是源自于每位员工的知识、技能、工作激情和投入，因此Datacard集团致力于开发员工价值员工能夠充分发挥个人才能，使员工的绩效能充分获得肯定，同时Datacard集团也为员工个人的成功创造有利的环境。