苏州招聘

职位描述：
？ 工作经验
Working Experience
？ 3年以上的餐饮服务经验
Three years and above of food service working experience
？ 1年以上主管级管理岗位经验
One year and above working experience on supervisor position

主要职责Responsibilities:
? 与客户指定联系人和客户内部有影响的人员保持日常沟通
Ensures regular communication with Client designated contacts and influential people
? 通过膳食委员会会议、服务调查等方式收集客户意见，与区域经理一起制定行动计划，并负责执行。
Collects client’s ideas via Food Committee’s meetings, service satisfaction surveys etc, develops action plans with the Area Manager and takes responsibility of the implementation
? 向上级经理汇报客户业务发展、组织架构，指定联系人等信息变动情况
Reports to his/her superior any alternation of Client business, organizational structure and designated contacts etc
? 开餐期间，与顾客进行日常和主动的沟通，解答顾客的问询，在授权范围内处理顾客投诉
Ensures daily and active communication with the customers during service time by his/her presence, answers customers’ questions, and handles complaints within the limits of authority
? 实施顾客服务调查
Conducts customer survey
? 依据工作需要，为员工分配工作任务及岗位
Allots tasks and duties to employees according to work needs
? 监督、协调员工工作状况，严格执行营运制度，确保服务质量
Supervises and coordinates activities of the staffs , strictly implements operation regulations to ensure service quality
? 对工作流程不断进行改善，以提高服务质量和工作安全
Constantly improves the workflow to enhance service quality and work safety
? 了解客户需求并挖掘业务扩展机会，适时推广一次性及长期的餐饮服务。
Understands clients’ needs & service development opportunities and timely promotes temporary and permanent food services
? 协调公司内部资源，为客户提供额外服务，扩大服务范围
Coordinates internal resources, offers additional services to customers and expand service scope
? 及时向上级汇报有关客户对设施服务的需求变化
Reports to his/her superior any alternation of clients’ needs
? 适时向客户方的访客推广、介绍公司的服务
Introduces and promotes new services timely to visitors from clients 举报 分享

关于我们
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。

索迪斯集团作为首家国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。

索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。

伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。

我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神

更多信息请关注公司网站www.sodexo.cn


about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.

today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.

in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.

today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.

sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.

as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.

our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress

for more information, please visit our website: www.sodexo.cn