客服/物流专员 - 东莞长安上班
普思电子（深圳）有限公司
- 公司规模：500-1000人
- 公司性质：外资（欧美）
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2017-04-20
- 工作地点：东莞-长安镇
- 招聘人数：1人
- 学历要求：大专
- 职位月薪：4-5千/月
- 职位类别：客服专员/助理
职位描述
职位描述：
Job description
1. Order Management
1.1 All order and forecast load in system with correct order type, customer sold to, PO Number, Material Number, Quantity, Price, Delivery Date, Quote Number; including manual order and EDI order;
1.2 Process order/forecast change and reschedule correctly in system; including ship to address, Inco-term, plant, SLOC, item cat, shipping condition, SPI, dates, price.
1.3 Update customer delivery schedule/order acknowledgement in 48 hours, send backlog to customer weekly, or use customer format doing reschedule weekly;
1.4 Update SA delivery schedule to customer weekly or as customer request, take action immediately if delivery date can’t meet customer request, or no further forecast loaded in system;
1.5 Manage VMI/consignment pull signal to make sure all pull signal are loaded and invoiced in time.
1.6 Check VMI inventory for VMI customers monthly;
2. Customer Relationship Management
2.1 Reply customer email in 24 hours no matter there is a result or not;
2.2 Read every email carefully to avoid mistake due to miss email or not read carefully;
2.3 For pending emails/issue, remark it as pending status, then follow up to get it closed;
2.4 Communicate with customer politely and effectively;
2.5 Escalate immediately for critical issues;
3. Order/Issue Follow Up
3.1 Follow up RMA shipment till it is closed;
3.2 Follow up new SO load without commit date to get a delivery date for customer;
3.3 Follow up SO with pending cancellation and delivery block until it is closed;
3.4 Follow up sample orders/quote till it is closed.
3.5 Follow up internal pending issue/emails till it is closed;
4. Others
4.1 Work attendance (on time & leave)
4.2 Join group activity positively;
4.3 Get back up job arranged well during leave
4.4 Good working attitude and willing to help others
4.5 Self-learn and development
5. Handle customer/Sales/Internal Complain
Requirement:
1, College or above
2, Good English with CET 4 or above. Communication with oversea customer without issues
2, Relevant working experience in customer service or planning more than 3 years.
3, Can work with high pressure, good initiative, be more patient, sensitive and careful with data
5, Familiar with Excel, ERP or SAP Preferred
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Job description
1. Order Management
1.1 All order and forecast load in system with correct order type, customer sold to, PO Number, Material Number, Quantity, Price, Delivery Date, Quote Number; including manual order and EDI order;
1.2 Process order/forecast change and reschedule correctly in system; including ship to address, Inco-term, plant, SLOC, item cat, shipping condition, SPI, dates, price.
1.3 Update customer delivery schedule/order acknowledgement in 48 hours, send backlog to customer weekly, or use customer format doing reschedule weekly;
1.4 Update SA delivery schedule to customer weekly or as customer request, take action immediately if delivery date can’t meet customer request, or no further forecast loaded in system;
1.5 Manage VMI/consignment pull signal to make sure all pull signal are loaded and invoiced in time.
1.6 Check VMI inventory for VMI customers monthly;
2. Customer Relationship Management
2.1 Reply customer email in 24 hours no matter there is a result or not;
2.2 Read every email carefully to avoid mistake due to miss email or not read carefully;
2.3 For pending emails/issue, remark it as pending status, then follow up to get it closed;
2.4 Communicate with customer politely and effectively;
2.5 Escalate immediately for critical issues;
3. Order/Issue Follow Up
3.1 Follow up RMA shipment till it is closed;
3.2 Follow up new SO load without commit date to get a delivery date for customer;
3.3 Follow up SO with pending cancellation and delivery block until it is closed;
3.4 Follow up sample orders/quote till it is closed.
3.5 Follow up internal pending issue/emails till it is closed;
4. Others
4.1 Work attendance (on time & leave)
4.2 Join group activity positively;
4.3 Get back up job arranged well during leave
4.4 Good working attitude and willing to help others
4.5 Self-learn and development
5. Handle customer/Sales/Internal Complain
Requirement:
1, College or above
2, Good English with CET 4 or above. Communication with oversea customer without issues
2, Relevant working experience in customer service or planning more than 3 years.
3, Can work with high pressure, good initiative, be more patient, sensitive and careful with data
5, Familiar with Excel, ERP or SAP Preferred
职能类别： 客服专员/助理
公司介绍
普思电子(Pulse)于1956年在美国成立，总部位于美国加州圣地亚哥市，其分公司业务遍布全球。公司一向致力于电脑网络、通讯设备等高科技产品的研究、开发和生产。 产品类型涉及各类电子半成品元件, 如变压器、滤波器、连接器、手机天线、汽车点火线圈等，广泛应用于电脑、移动电话、网络、家电、航空等高科技通讯设备上以及手机、汽车等行业。
Pulse各中国分公司按照Pulse全球原则, 严格遵守当地劳动法规, 实行每日8小时每周5日工作制, 公司为员工缴纳社会保险以及住房公积金, 每年提供有薪年假及双薪年终奖。
欢迎有志之士加入我们。
更多信息请参阅官网 ：http://www.pulseelectronics.com/
Pulse各中国分公司按照Pulse全球原则, 严格遵守当地劳动法规, 实行每日8小时每周5日工作制, 公司为员工缴纳社会保险以及住房公积金, 每年提供有薪年假及双薪年终奖。
欢迎有志之士加入我们。
更多信息请参阅官网 ：http://www.pulseelectronics.com/
联系方式
- 公司地址：上班地址：科技园