苏州招聘

职位描述：
OBJECTIVES:
描述：
? To be a frontline point of contact for existing members when arriving at the hotel, to welcome the guest, assist with inquiries and reservations and escort members to the restaurants
当会员光临酒店时，负责接待，协助预定，指引并陪同他们到达餐厅
? To approach non-members in low-key manner, either directly or through referral by hotel associates, and inform about the membership programme
低调有礼地接触酒店内的非会员客人（包括任意客人或者由酒店同事推荐的客人），并向他们项目会籍信息
? Be visibly present in the restaurants during lunch and dinner meal period and during other peak periods
于午餐及晚餐用餐时段内，或者其他高峰时段，需在餐厅值班
? Meet and exceed sales targets as agreed with the Hotel
达到甚至超越酒店所设定的销售目标
? Develop and maintain excellent working relationships with hotel personnel through effective communication
通过有效沟通，与酒店各部门同事建立及保持良好的合作关系
? Develop and build a strong rapport with Members by providing excellent service
提供优质服务以便与会员建立牢固的人际关系
 
KEY TASKS & DAILY ACTIVITIES:
主要任务&日常工作
? To be available front of house during all other times for the servicing of visiting existing members
可随时拜访或协助会员与会籍相关之事宜
? To visit the F&B venues during lunch and dinner period and inform non-members about the membership programme
在午餐及晚餐时段于餐厅内值班以向非会员客人介绍项目会籍信息
? To collect potential leads from hotel associates, including Billfold Flyers, which can be passed on to the programme
向酒店同事收集潜质客户名单，包括可以给到项目的宣传单张/小册子
? To engage with existing members and secure follow up dining reservations
协助会员订餐
? To assist visiting members with all inquiries
协助解答到店会员之任何查询
? To be pro-active in generating additional revenue opportunities from members (banquet/functions) and pass on any leads to the appropriate hotel department
积极抓住任何可以增加酒店收入的机会，如活动、宴会等，并把相关推荐转达给酒店相关部门跟进

INTEGRATED TASKS
其它任务
? Provide daily and weekly performance report
提交日报以及周报
? Regular contact with the hotel F&B departments to remain updated on the F&B calendar with a view of assisting the hotel in generating bookings
与酒店餐饮部门密切联系获取餐饮最新信息，以便于协助提高餐厅收入
? Inform members of hotel and upcoming club events and activities
及时通知会员酒店所有的俱乐部活动和促销活动
? Hotel front line associate training
培训酒店前线员工

KNOWLEDGE AND EXPERTISE

? Thorough knowledge of the programme, including membership package, F&B outlets, hotel facilities and operations
熟悉项目所有信息，包括会籍知识、餐厅酒吧、酒店设施和运作。
? Full trained by Hotel and aware of all specific requirements pertaining to the hotel brand
熟悉酒店以及与酒店品牌相关的所有细致要求
? Good communication and negotiation skills, written and verbal
优秀的沟通及谈判技巧，包括口语和文书
? Excellent customer relationship skills
优秀的客户关系技巧
? Efficient & organized
工作高效，有条不紊
? Grooming and dress standards to follow those of the hotel – must be immaculate
衣着得体，外型好，气质佳，完全符合酒店要求

WORKING HOURS
工作时间

1. Full time
全职
2. From 11am to 8pm or 9pm, 2 days off per week
早上11点到晚上8或9点，每周休息2天，

3. Rotation working arrangement of weekends and holidays is required
需要接受周末和节假日的轮值安排 举报 分享

GMS Group是一家业务覆盖亚太地区的多元化企业，公司经营有多项酒店忠诚度营销业务，GMS集团1995年成立于英国，其总部现位于新加坡。GMS公司在12个国家注册，拥有60多个办事处，在亚太地区职员人数超过1500人，在澳洲、新加坡、泰国、日本和中国台湾、北京、上海、广州都分别设有子公司，与16个国家超过100家国际星级酒店合作推行与管理会员制俱乐部。喜达屋酒店与度假村国际集团是世界酒店与休闲服务业中的领袖企业之一，在一百多个国家拥有890多家酒店，作为世界知名的品牌，旗下拥有瑞吉、威斯汀、豪华精选、W酒店、艾美、喜来登、福朋酒店(喜来登集团管理)、雅乐轩和源宿九大世界知名酒店品牌。GMS是为其推行与管理会员制俱乐部的专业公司.
南昌喜来登酒店是喜达屋旗下一家五星级酒店，现GMS团队为其管理EDM项目......