苏州 [切换城市] 苏州招聘苏州客服及技术支持招聘苏州售前/售后技术支持工程师招聘

Customer Support Engineer/客户支持工程师

德国莱茵豪森(Reinhausen)集团-MR China

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:电气/电力/水利

职位信息

  • 发布日期:2012-11-09
  • 工作地点:苏州
  • 招聘人数:1
  • 工作经验:一年以上
  • 语言要求:英语熟练
  • 职位类别:售前/售后技术支持工程师  

职位描述

Requirements 要求:

1. At least technical school major in Electric Power Systems/Electrical Engineeringor related industrial field;

电力系统/电气工程或相关工业领域专业技校学历以上;

2. Minimum 1 year related working experience in field service area;

有至少2年在服务领域内的工作经验;

3. Basic skill of maintenance, service and repair

维护、服务和修理的基本技能

4. Technical service job experience in power substation

在供电所有技术服务工作经历

Responsibilities 职责:

1. Be primary customer contact for the issues of MR products, working directly with customers via phone, email, visit and on-site support.

主要就MR的产品问题通过电话、邮件、访问和现场支持直接和客户进行联系;

2. Analyze and clarify the problems, and try to find the solutions to avoid the problems.

分析和说明问题,并尝试寻找避免问题产生的方法;

3. Identify political problem: commissioning of the transformer, acceptance procedure/ test by the OEM

分辨问题:变压器的试运转,被OEM接受的程序/测试;

4. Documentation at site (e.g. by taking photographs) and reports of breakdowns, disturbances, irregularities or other incidents to Regional Support Team Leader

现场记录(如:拍照片)并向区域支持团队领导汇报故障,干扰,违规行为或其他事件;

5. Immediate feedback to Regional Support Team Leader if customers show interest in service and / or product quotations

如果客户对服务和/或产品报价产生兴趣,即时向区域支持团队领导提供反馈;

公司介绍

MR 集团全称为莱茵豪森机械制造厂(Maschinenfabrik Reinhausen GmbH),始创于1868年,总部位于德国南部的雷根斯堡市。集团拥有42个子公司和7家联营公司,活跃于全球193个国家。
1926年,MR 首创具有划时代意义的、用于调节变压器电压的有载分接开关,从此缔造出世界上独一无二、种类最齐全的分接开关家族。
如今,MR 对变压器的智能控制,从调节监控有载分接开关拓展到用Messko产品监测变压器的其他重要功能。另外,MR还在无功补偿、空心复合绝缘子、高压检测与诊断系统等不同的领域大显身手。
2006年,MR在中国设立了两家全资子公司。
位于上海地区的MR中国,又名开德贸易(上海)有限公司,主要负责MR所有产品在中国市场的销售、客户支持与技术维护。

The REINHAUSEN Group is active in the field of power engineering and is composed of the Maschinenfabrik Reinhausen (MR) located in Regensburg, Germany and its 42 subsidiaries as well as 7 affiliated companies spread all around the world.
With a long history of 150 years, MR is the innovation leader, technology leader in the tap-changer business and also one of the first-choice suppliers of on-load tap changer for power transformers in various industrial applications.
Our core business is the regulation of power transformers. Other major divisions include the construction of high-voltage testing and diagnostic systems, the manufacture of composite insulators, the conceptual design of systems for reactive power compensation and surface modification using atmospheric-pressure plasma technologies. Our clients are manufacturers of high-voltage equipment and systems, power utility companies and large-scale industries with intensive power requirements.
After more than 40 years of successful cooperation with China, the REINHAUSEN Group is now further strengthening its commitment to the important Chinese transformer industry. Currently MR has 2 subsidiaries in China: Shanghai and Suzhou.

联系方式

  • Email:hr@cn.reinhausen.com
  • 公司地址:地址:span上海浦东新区浦东南路360号4楼E座