Consumer Relate Supervisor
上海任仕达人才服务有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-05-14
- 工作地点：上海
- 招聘人数：1
- 职位类别：客服主管(非技术)
职位描述
? Major Responsibilities/Activities:
? Mama class performance data colletion and generate weekly report to Regional Ethical Team
? Support to snatch key performance date for CR monthly & quarterly report
? Handle with data inqiure from ethical ,trade & marketing team
? Involve in QA mechanism establishment and assure IB&OB call quality by daily spot check & 3rd party CSAT survey
? Involve in daily management dashboard establishment and maintain daily performance data
? Find improvement oppotinuty from performance data and fllow up the improve action
1.REQUIREMENTS:
Industry experiences:
3 years or above working experience in Customer Service industry and 1year or above in data analysis & management
? Position experiences:
- Well known at customer service quality assurance or quality control
- 6 Sigma green belt is pereffered
? Language Skills:
Fluently reading, writing, and speaking in English
? Computer Skills:
- Proficient computer skills in MS-office
- Proficient skill in using general statistics software such as Mini-tab
? Mobility:
NA
? Certificate Required:
- English CET-4 or above
? Other Special requirement:
- Good understanding of Hotline(Call center) service
- Good understanding of basic statistical method and basic QC method
- Good communication skill and team player
? Mama class performance data colletion and generate weekly report to Regional Ethical Team
? Support to snatch key performance date for CR monthly & quarterly report
? Handle with data inqiure from ethical ,trade & marketing team
? Involve in QA mechanism establishment and assure IB&OB call quality by daily spot check & 3rd party CSAT survey
? Involve in daily management dashboard establishment and maintain daily performance data
? Find improvement oppotinuty from performance data and fllow up the improve action
1.REQUIREMENTS:
Industry experiences:
3 years or above working experience in Customer Service industry and 1year or above in data analysis & management
? Position experiences:
- Well known at customer service quality assurance or quality control
- 6 Sigma green belt is pereffered
? Language Skills:
Fluently reading, writing, and speaking in English
? Computer Skills:
- Proficient computer skills in MS-office
- Proficient skill in using general statistics software such as Mini-tab
? Mobility:
NA
? Certificate Required:
- English CET-4 or above
? Other Special requirement:
- Good understanding of Hotline(Call center) service
- Good understanding of basic statistical method and basic QC method
- Good communication skill and team player
公司介绍
www.randstad.cn
联系方式
- 公司地址：梅园路77号
- 邮政编码：200070