苏州招聘

职位描述：

About Us
PwC Business Services (Chengdu) Co., Ltd (SDC) is operational in Chengdu on 1 July 2012. The SDC will serve PwC China mainland and Hong Kong area.
普华永道商务服务（成都）有限公司（以下简称服务中心）于 2012 年 7 月 1 日在成都正式投入运营。该服务中心将为普华永道中国大陆以及香港的业务提供支持服务。


What we offer
我们会给你：
· 13th month payment with travel allowance and meal allowance
· Social assurance, housing fund and commercial insurance
· Various holidays such as annual leave, sick leave, other paid and CICPA study leave
· Various staff activities such as PwC Cup, Green week, voluntary plan, team building, staff birthday party
· Professional training


· 13 个月的工资 + 午餐交通补贴
· 法定五险一金 + 补充商业保险
· 丰富的假期（如带薪年休假、病假、其他带薪假）
· 丰富的员工活动（如普华永道世界杯，植树，志愿者支教，团队建设活动，员工生日会等）
· 完善的培训制度

Job Description & Responsibilities

· Supervise team performance to ensure team operation smoothly
· To make sure our internal clients are satisfied with the service provided
· Lead the team to strive for the set objectives and KPIs
· Tracks quality alert and facilitate the solution of service issue as they arise
· Monitor staff utilisation and resolve resource conflicts
· Monitor the operational consistence and compliance to the established procedures and facilitate to identify the process improvement area and act as the main driver to streamline the process
· To retain our talented people and control staff attrition in a manageable level
· Participate in ad hoc projects if required
· Proactively communicate with our internal clients in front line to understand business requirements and build up the business rapport
· Act as the central point of contact with other departments including centre management team, GTS, HR, Finance etc

Note:
More services will be transferred to SDC IFS team in the future. The team manger might change to lead others teams if required.

Report to: Service delivery Manager

Requirements

· Business administration background, bachelor degree holder or equivalent
· A minimum of five years of working experience with three or more years on a role of administrative management
· Managerial or supervisory skills, e.g. overall management, people management, internal client management, know to project management is a plus
· Appreciation or familiarity with metrics reporting management and quality reviews
· Previous working experience in a professional service firm is desired
· Previous working experience in a multinational corporation is an advantage
· Fluency in both written and spoken English and Chinese
· Excellent interpersonal and communication skills
· Be highly independent, well-organised and self-motivated
· Able to work under pressure and adaptive to dynamics and changing priorities

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普华永道 - 中国內地、中国香港及中国澳门
普华永道中国內地、中国香港及中国澳门成员机构根据各地适用的法律协作运营。整体而言，员工总数超过17,000人，其中包括超过600名合伙人。
   
无论客户身在何处，普华永道均能提供所需的专业意见。我们实务经验丰富、高素质的专业团队能聆听各种意见，帮助客户解决业务问题，发掘并把握机遇。我们的行业专业化有助于就客户关注的领域共创解决方案。

我们分布于以下城市：北京、上海、香港、沈阳、天津、大连、济南、青岛、郑州、西安、南京、合肥、苏州、武汉、成都、杭州、宁波、重庆、长沙、昆明、厦门、广州、深圳、澳门、海口。