客户服务专员
科蒂（中国）投资有限公司
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期：2017-02-22
- 工作地点：上海-黄浦区
- 招聘人数：若干人
- 职位月薪：7-9千/月
- 职位类别：订单处理员 客服专员/助理
职位描述
职位描述：
工作职责
RESPONSIBILITIES
? 维护及更新客户信息,并确保数据准确性.
? 及时准确地处理客户订单。就订单处理进展或异常状况与相关部门或客户沟通，并提出解决方案。
? 确保SAP订单数据录入的准确性。
? 支持SAP订单处理模块的系统新功能测试，用户手册维护，和日常系统操作问题的解决。
? 及时完成订单满足率,订单进程，订单分布及待付款订单等报表的制作,分析和传达工作。
? 及时记录客户有关订单及配送服务方面的投诉，并协调相关部门予以处理，及时回馈处理结果。
胜任要素及要求
COMPETENCIES & QUALIFICATIONS
? 大专及以上学历，会计、物流相关专业优先考虑。
? 3年以上相关的订单处理经验，熟练使用订单处理系统, 有SAP应用经验者优先考虑。
? 熟悉使用Office办公软件，掌握一定的财务及物流基础知识。
? 良好的英语听说读写能力。
? 诚实守信、勤奋敬业，具有热情耐心的工作态度，优秀的执行力和团队合作精神。
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工作职责
RESPONSIBILITIES
? 维护及更新客户信息,并确保数据准确性.
? 及时准确地处理客户订单。就订单处理进展或异常状况与相关部门或客户沟通，并提出解决方案。
? 确保SAP订单数据录入的准确性。
? 支持SAP订单处理模块的系统新功能测试，用户手册维护，和日常系统操作问题的解决。
? 及时完成订单满足率,订单进程，订单分布及待付款订单等报表的制作,分析和传达工作。
? 及时记录客户有关订单及配送服务方面的投诉，并协调相关部门予以处理，及时回馈处理结果。
胜任要素及要求
COMPETENCIES & QUALIFICATIONS
? 大专及以上学历，会计、物流相关专业优先考虑。
? 3年以上相关的订单处理经验，熟练使用订单处理系统, 有SAP应用经验者优先考虑。
? 熟悉使用Office办公软件，掌握一定的财务及物流基础知识。
? 良好的英语听说读写能力。
? 诚实守信、勤奋敬业，具有热情耐心的工作态度，优秀的执行力和团队合作精神。
职能类别： 订单处理员 客服专员/助理
关键字： 客户服务 订单
公司介绍
COTY is a leading global beauty company with net revenues of $4.4 billion for the fiscal year ended June 30, 2015. Founded in Paris in 1904, COTY is a pure play beauty company with a portfolio of well-known fragrances, color cosmetics, and skin & body care products sold in over 130 countries and territories. COTY's product offerings include such global brands as adidas, Calvin Klein, Chloé, Davidoff, Marc Jacobs, OPI, philosophy, Playboy, Rimmel, and Sally Hansen.
Innovation is in our bloodstream. We capture trends sooner, thereby creating enduring brands that speak to the aspirations and lifestyles of today's customers. Driven by passion, creative freedom, and an entrepreneurial spirit, COTY has built a unique portfolio of beauty brands that have produced some of the strongest consumer franchises in history.
We believe good ideas can come from anywhere, and this entrepreneurial culture drives growth and raises the standard of the industry overall. We encourage people to speak their minds, and we foster a democratic spirit and a “no suit and tie style” throughout our diverse organization. Our team is made up of forward-thinking, fast-moving leaders who embrace disruptive creativity.
Our motto is Faster. Further. Freer., as we believe there are no limits to innovation. It’s in our creative DNA to recognize that innovation results from a journey sparked by the sharing of ideas, shaped by imagination and fueled by collaboration.
We are truly a global player with about 9,000 employees, subsidiaries in over 40 countries and our products are sold in 130 countries and territories. Our principal executive offices are located in New York.
Innovation is in our bloodstream. We capture trends sooner, thereby creating enduring brands that speak to the aspirations and lifestyles of today's customers. Driven by passion, creative freedom, and an entrepreneurial spirit, COTY has built a unique portfolio of beauty brands that have produced some of the strongest consumer franchises in history.
We believe good ideas can come from anywhere, and this entrepreneurial culture drives growth and raises the standard of the industry overall. We encourage people to speak their minds, and we foster a democratic spirit and a “no suit and tie style” throughout our diverse organization. Our team is made up of forward-thinking, fast-moving leaders who embrace disruptive creativity.
Our motto is Faster. Further. Freer., as we believe there are no limits to innovation. It’s in our creative DNA to recognize that innovation results from a journey sparked by the sharing of ideas, shaped by imagination and fueled by collaboration.
We are truly a global player with about 9,000 employees, subsidiaries in over 40 countries and our products are sold in 130 countries and territories. Our principal executive offices are located in New York.
联系方式
- 公司地址：地址：span黄浦区福州路666号